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          Find a Location

          Penn Medicine Lancaster General Health has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfilePenn Medicine Lancaster General Health

            Hospital
            Multi Location Business

            Contact Information

            555 N Duke St

            Lancaster, PA 17602-2250

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            Visit Website

            Customer Reviews

            1.13/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Penn Medicine Lancaster General Health has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              555 N Duke St, Lancaster, PA 17602-2250
              BBB File Opened:
              4/2/1985
              Years in Business:
              39
              Business Started:
              9/23/1984
              Business Management
              • Ms. Denise A. Kennedy, Complaint Manager
              • Mr. Michael A. Young, President CEO
              • Mr. James Polinsky, Director
              Contact Information

              Principal

              • Mr. Michael A. Young, President CEO

              Customer Contact

              • Ms. Denise A. Kennedy, Complaint Manager
              • Mr. James Polinsky, Director
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/16/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              I received a bill for an appointment my son had with lancaster general health, specifically at the Cornwall office **** Cornwall rd. This office believes I owe them money. I do not, they need to properly submit that to the insurance company before I pay them anything. This is why I left this office. Nobody knows how to properly submit a claim to my insurance a lot of what I do there is preventative and is covered 100% by my insurance. My plan is also 80/20% which means insurance covers 80% and I'm responsible for 20%. This last bill was for $333. That means I pay $66.60, this office for years has been ripping me off and I demand bill readjustment! I atleast understand why they have some issues submitting with my insurance. That is because my insurance thinks it's funny in the middle of June to stop paying out claims until I call them up and confirm I don't have multiple insurance policies. A lot of the past payments they claim I owe are due to that. Claims they never resubmitted and put through the insurance company. Either that or they never coded it correctly. Which is why I refuse to pay until someone cleans up this ineptitude and sends me a corrected bill.
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              Read 10 More Complaints

              Customer Reviews

              8 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Dale G

              11/15/2023

              We are a Lancaster area employer, Self-Insured for medical and trying to survive the outrageous costs of Medical Care. LGH is billing our Plan more then 700% over what Medicare allows for a particular service. Our Plan paid them the allowed amount based on RBP rates. They were not satisfied with that and balance billed the patient. Our Plan has offered to pay 200% of Medicare rates (that's twice the amount Medicare pays!) and they have refused to accept. They are demanding 688% more than Medicare pays for the service provided, that is almost 7 times what Medicare allows! What is up with this? Dear LGH, is this how you want to do business? Sap the life from the employers and people in your neighborhood ? Don't you understand you are biting the hands that feed you? We are being forced to actively encouraging participants to choose a different provider.
              Read 7 More Customer Reviews

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