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Find a Location

Faulkner Chevrolet has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Faulkner Chevrolet

      2000 Bennett Ave Lancaster, PA 17601-2650

    • Faulkner Chevrolet

      121 Granite Run Drive Lancaster, PA 17601-6803

    • Faulkner Chevrolet

      1000 Rohrerstown Rd Lancaster, PA 17601-2402

    Business ProfileforFaulkner Chevrolet

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Faulkner Chevrolet has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Faulkner Chevrolet

        2000 Bennett Ave Lancaster, PA 17601-2650

      • Faulkner Chevrolet

        121 Granite Run Drive Lancaster, PA 17601-6803

      • Faulkner Chevrolet

        1000 Rohrerstown Rd Lancaster, PA 17601-2402

      Location of This Business
      2000 Bennett Ave, Lancaster, PA 17601-2650
      BBB File Opened:
      3/18/1987
      Years in Business:
      50
      Business Started:
      1/1/1974
      Business Started Locally:
      1/1/1974
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Ms. Judith S. Faulkner, Executive Manager
      Contact Information

      Principal

      • Ms. Judith S. Faulkner, Executive Manager

      Customer Contact

      • Ms. Judith S. Faulkner, Executive Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/27/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I took my car to this business. The business was deceptive telling me 119.00 to check the car snd file the warranty. The manufacturer warranty ran out years ago and they knew this. The car was there last year under the extended warranty I purchased the service manager told me they don’t keep records of warranties that were in the past. I got all the info and got it to the service manager he made a phone call to them and charged me 50.00 for the call taking my bill to 180.00. I paid 180.00 for a tech to tell me what was wrong with the car and it wasn’t covered under warranty. We went to get the car and Faulkner couldn’t even put a charge on the battery. I had to get a tow truck driver to jump start the car. Took the car to my mechanic snd found the battery was sll that was wrong.

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Claudia L.

      1 star

      02/18/2023

      Purchased new vehicle 11/19/22. State paperwork not submitted by dealership till 1/30/23. Temp registration expired 2/16/23, so I can not drive my vehicle till paperwork is processed. Contacted dealer several times since 1/24/23. This week, was promised a loaner car to use till this is resolved, however, they never called me again, and when I call there, I get sent to someone's voice-mail. I've had to rent a car in the meavoice-mail. which I expect full reimbursement from them. Contacted the GM customer complaint office, and they attempted to speak to someone, but also got voicemail. Very disappointing to know I'd taken my business there based on my prior purchase there years ago. Obviously, things have changed since then, and not for the better.

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