Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My communication with you related to ***’s terminating the lease and return of the security deposit was by text message from the period of time October 21, 2022 through December 1, 2022. Here is the timeline: • October 21, 2022: Requested information on move out notice and was told to “Just send me a text message”. • October 22, 2022: Sent text with ***’s name and the address providing notice. I identified myself as ***’s sister and offered to provide you with a copy of my power of attorney. You acknowledged that *** had paid his last month’s rent at move in and he should pay November. There is no proration of 60 days. ***’s lease ends December 31, 2022. • November 21, 2022: Sent you a detailed video walkthrough of the apartment and asked what had to be done to get the security deposit back. At that time, I also asked for a copy of ***’s ledger to ensure we are all paid up. You said “it just needs cleaned and be rent ready”. I indicated that the apartment was cleaned and asked if you had looked at the video. You indicated you were looking at the video. You asked if the apartment had smells and if there was anything you needed to know. I mentioned one place that would need touch-up paint. We had an exchange about the keys and I reiterated to let us know what needs to be done. Your reply was “okay will keep you posted”. When asked when you could inspect the apartment you committed to “early next week”. I indicated I would look forward to hearing from you. • November 30, 2022: Sent a message that it is Wednesday and asked if you inspected the apartment yet and provided the address. I reiterated that “you were to let me know what needed to be done to get the security deposit back”. • December 1, 2022: Inquired about the status of my request of November 30, 2022. You replied “For what?” and further indicated that my text message string with you had been deleted because you get over 1000 texts a day.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very rude manager - would not pay for a plumbing problem- accused me of having this problem many times - was my first time calling about this problem- cost me $150..00 my money for repair - rent was raised $500.00 in 2 yrs - many people have plumbing problems- takes months n months for repairs - does not want to return security deposit- will never talk only sends messages n deleates your messages n does not recall what the content was about - just not a very nice person to deal with

  Business Response

  Date: 02/08/2023

  ** ******** started to rent the unit on 12/01/2019
  
  He was the first tenant in the brand new unit
  
  Right after moving in we provided additional Ada items for his disability this was in excess of 1,500 dollars
  
  But we knew he would be a long term
  Unit
  
  We moved the Ada parking spot to be Directly in front of his unit during construction of building 2
  
  During his timeframe at the unit we received numerous work orders for clogged or overflow toilets 
  
  Upon leaving they utilized the last months rent 
  
  After inspection it was determined that the security deposit would not cover the costs of bringing the unit to a rentable condition 
  
  A letter went out to the forwarding address stating this
  
  The person that filled out the complaint was never involved during his entire occupation of the unit and has no understanding of his occupation of the unit
  

  
  

• Initial Complaint

  Date:06/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented at ******* ****** Apartments from February 1, 2021-January 31, 2022. I had moved out of the apartment in November, but still paid my rent and had the water bill sent to my new address so that I could continue paying until my lease ended January 31, 2022. I continue to receive invoices for the water bill despite contacting the utility company and the landlord at ******* ******. This man who manages this apartment complex is very rude, and unprofessional. He sends emails that are always spelled incorrectly and continuing to contact him is not solving my issue. He is the one who has to give the utility company the new renter’s information. I have excellent credit and I do not want five months of unpaid water bills to reflect badly in my name when my hands have been tied. 

  Business Response

  Date: 06/24/2022

  The complainant ******** **** was mailed a move out letter which contained information regarding issues Tom Tom Properties has had with its water company third party service. 
  We have notified *** **** that Tom Tom and *********** Billing do not report to any agencies and that her account would be voided with no further obligation. 
  This has been a very difficult tenant. 
  We continue to work with our third-party billing company to clear up open and past due accounts. 
  An email and a text have also been sent to *** **** today at 6:36 a.m. 
  "As was stated in your move out letter, we have had many issues with the water company. We have told them that no collection or reporting should occur on any account. 
  Your account will be voided with no further obligation: 
  We hope this clarifies our side of this issue, as there is no issue for this past tenant to report on. 
  

  Thank you 
  Curt T******** 
  Managing Partner