Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle March 2022. Air condition stop working the next day. Brought it back over the course of several weeks for the air condition and thumping noise. They claimed it was serviced. They kept my car for several days and the next day it was the same. I spoke to the owner on the last occasion on my way back to the shop for another service. I told him I didn't think it was right to pay all this money for a car and have to repair it. I ask if I could return the car or a refund. He got so angry with me and hung -up the phone. Vehicle is a total loss without air condition with the heat at this point. He presented no copies of the service report. I don't feel safe driving the vehicle with thumping noise or some unknown noise. All repairs were not completed as they claim.

  Business Response

  Date: 08/22/2022

  August 19, 2022

  Dear ******* *******:
  
  This letter is in response to ****** and ******* ****'s complaint as referenced above regarding the 2011 ***** ***.  ****** and ******* did purchase a 2011 ***** *** from Discount Auto on March 22, 2022 as stated.  Soon after it was noted that the air conditioning was not working. We took the car to a shop and to have it repaired with a compressor and a condenser.  The ***s' complained about the wheels being shabby. We put new wheel covers on the vehicle but the ***s' did not like them. We took them off and painted the wheels for them instead. 
  
  Now, it is some 4 months later and they are having issues with their car that they purchased back in March.  Regular wear and tear maintenance is on them.  Not us nor any dealership when you purchase a new or used vehicle gives regular maintenace. They also have an extended warranty.  They should take their car to their mechanic to diagnose their issues and call the warranty company if applicable. 
  
  If you have any questions, feel free to contact me at ************.
  
  Sincerely,
  
  Vigo P****
  General Manager

  Customer Answer

  Date: 08/30/2022

  
   Complaint: ********
  I am rejecting this response because:
  In response to Discount Auto taking the car to be repaired, the next week I told them the AC was not working. Why can’t the same shop that repaired the AC finish the work. We were told to bring it back repeatedly; on one occasion the mechanic was not there and that was a wasted trip. Dallas took the car to a mechanic, and he stated we need a compressor. They all want over $150 service fee to tell me I need an compressor.
  
  The complaint about the wheels, I was satisfied with painted wheels. The issue I told them was the car was making noise as if we were diving over the bumpy grids in the road to fall apart. This is an ongoing noise that was never serviced. 
  
  We travel 60 miles plus to hear they repaired everything and the same thing keep happening. This is unacceptable and we need our AC working and the noise repaired. My car is in the shop now to see if the warranty will cover this service. 
  
  Regards,
  
  ****** & ***********************