Complaints

This profile includes complaints for G. Robert Bilger, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G. Robert Bilger, Inc

  201 S Centre Ave Leesport, PA 19533-8842

• 

  G. Robert Bilger, Inc

  5320 Allentown Pike Temple, PA 19560-1216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ****** ****** in August 2019 and called on August 28 (spoke to live person and provided information) and August 30 (left VM for the finance person) to discuss a refund of the unused portion of the additional vehicle warranties I purchased for the car. I traded in the ****** ****** on August 28th and would like to get a refund of the unused warranties. The person I spoke to on August 28th took down my request and said someone will return my call I called again on August 30th and left a voicemail directly with the finance person (call was routed directly to that voicemail box). I shouldn't have to chase down and call Steve Moyer Subaru again and am disappointed in the customer service given the great experience I had when I purchased the car.

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my car was backed into while at work. No proof went through my insurance to get fixed took to Steve Moyer Collision in Leesport Pa. Estimate was over 1200.00 I paid $500, deductible car was not fixed right they did not fix the cracked headlamp, told them before I took car was told it would be fixed even got a call said they would inform when the lamp came in. Has been 3 weeks and have heard nothing, I have been in touch through phone, email, I want my car fixed

  Business Response

  Date: 09/19/2023

  Customer vehicle came in for repairs on 7/24/2023. Repairs began the next day, 7/25/2023. Vehicle was ready for pick up 7/31.
  
  This was a 1934.24 repair. The headlamp alone was 1,100.00.  A front end crash. We considered this a small hit.  
  
  The headlamp was scratched during the collision. We attempted to buff it out, and the damage remained. We had to obtain approval for the replacement part from her insurance company, we then ordered a replacement per their insurance guidelines.
  
  The headlamp was not immediately available, so with the insurance company's approval, we put the old one in so she can get her car back.
  
  The scratched headlamp worked fine and the scratch was barely visible.  We explained to the customer we would call her when it comes in for the replacement to be installed. It would only take 10 minutes.
  
  The headlamp came in on 8/22. The customer was called the same day at 16:31 hrs. The customer told us she can be in on 8/29 at 13:30 hrs. for the change out.
  
  This has since been completed.  
  
  Conclusion:
   
  Repairs commenced on time.
  
  The headlamp was attempted to be repaired as per the approved estimate from the insurance company.
  
  After the attempt failed, we obtained approval from the insurance company to replace.
  
  The insurance company asked us if the old headlamp can be used safely, until the part come in. I agreed it could. This would speed the repairs up so the customer can get her car back faster. She lives in town so we knew it would be the right course of action.  
  
  I am unsure what could have been done differently.  If we kept her car until the head lamp came in, she would have exhausted her rental. She would then be responsible for the rental expense.  We wanted to avoid that.
  
  Thank you for your help,
  
  *********************
  General Manager-Collision Services