Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got two cars from them. They had me apply through two different banks. Both cars have a lot of problems and they acted like they fixed the issues and they gave me back the cars exactly how they were. The car don't have a as is sticker stating they're as is. They told me its a no money down place but they asked me for a 500 deposit which I didnt give but on the paperwork they lied and said I gave over a 1000 deposit on each car. They are selling cars that shouldn't be allowed out on the streets. They get the cars from an auction and they sell it just like that

  Business Response

  Date: 11/20/2023

  Good Morning,
  All cars in the State of PA are sold AS IS WHERE IS, but we do our best to service and help our customers in regards to the after purchase of the car
  Please see the attached documents showing that both cars she has signed off on stating and understanding that the cars are both sold AS IS WHERE IS 

  Customer Answer

  Date: 11/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 12/09/2023

  I have text messages from the employee saying they would fix what's wrong with the car. They told me the car was as is because the car had been in an accident

  Customer Answer

  Date: 12/12/2023

  They told you guys my car is as is but if it was why did they fix some of the issues it had. They sold me the car with no gas, no heat, expiration expired, no oil and so on. They fixed some of the problems but not all. I pay $600 a month in total for this car and for it not to be what's expected is ridiculous. Look at their reviews on ****** and they've done this to everyone. If you need screenshots I'll be more than glad to show you guys any proof. If this doesn't get handled I will be sueing and with everything I have I will win.

  Business Response

  Date: 12/19/2023

  Customer came into the dealership and when paperwork was signed the car was sold in the condition of AS IS WHERE IS. We not only serviced the 1st car she bought by taking care of all maintenance and get the car inspected for her at no cost out of pocket from the consumer. Not only did we service and help her out the first time but we did help her with the 2nd vehicle that she had purchased from us, we did do the same for her the 2nd go around with again no cost out of pocket. Unfortunately there is a list of customers that have not had a good experience but that is because people expect the most(a new vehicle) of out a used car, yet we do what we can to help customers out 30 days, 3 months, or even almost a year past purchase because we are here to do good business practices

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole bottom of the truck is rotted out. There are huge holes everywhere. This is the way they sold it to me why Mechanic took pictures of it. The frame is not safe.

  Business Response

  Date: 09/27/2023

  Good Afternoon,
  
  I apologize for the late email response.
  
  Customer came in almost 3 years ago and purchased a 2007 ****** ** ******* from us. At the time of sale there was no issues or concerns with the vehicle. She claimed to have issues with the brakes of the car weeks after ownership and as a courtesy we did reimburse her for the repairs done to the vehicle. Since that occasion we have not heard from her in regards to anything especially any complaints. There were recalls out for the ****** ******’s and the ****** ******’s in regards to the frames being replaced for free from the manufacturer, there may be a recall for the ** ******* if she cares to ask the dealership. If any questions I can direct you all the info to the repo company and help as much as I can

  Customer Answer

  Date: 10/08/2023

  I wrote a letter to the Bristol Automall have not heard anything in response. I forwarded the letter to you with regard to what they said please do not close this case I still do not have any results. I really need help please.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2023 my daughter and I went to Bristol Auto Mall to purchase a car. We were interested in 2018 ***** *********. The car needed minor repairs before we would take the car. The manager, **** (***********************) agreed to do the repairs, but the repairs would not be done until Monday, July 10th. We was asked to put a $500 deposit to hold the car, because we really wanted the car. My daughter ****** $250 and I cash app $250 (to Bristol Auto Mall ($bristolautomall). On Monday, July 10th we was told that the car had additional damage, therefore we decided we did not want the car and we requested our $500 back in which **** stated that he would return the money. My daughter has reached out to him in reference to the refund and still no refund. I called him on Monday, July 24th and he stated that he thought management had refunded the $500 and he told me he would look into it and call me back. I called again today, July 27th to speak with the owner of the car dealership and spoke with a *********************** who stated he would give the owner (*********************) my message and still no return call. All I want is our $500 refunded.

  Customer Answer

  Date: 07/28/2023

  Please be advised that Bristol Auto Mall has refunded the $500 today. Therefore, my complaint has been resolved. Please close out my complaint. 
  

  Thank you, 

  Business Response

  Date: 07/29/2023

  Good Morning,

  The complainant is not the customer who intended on purchasing a vehicle from us, yet it was her daughter. They both came in on a ***** that we had initially had in office for sale. She ********** had left a deposit of 500 for us to hold the vehicle. Her salesman reached out to her and explained that the car was unavailable due to it being sent back for undisclosed damage on the vehicle, yet we offered to buy her a similar one if she would be patient with us. After a few days go by and she requested us to issue refund. Relayed the information to upper management and refund was sent. Apologize if there was any miscommunication

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday between the hours of 12:30am and 1:30am, my 2014 Acura was reposessed. As of now, I'm not still not sure nor was a given a reasonable explanation or reason for this action.. I called ******** Financial who referred me back to Bristol Automall as they paid the loan off and my account is closed with them. After calling them Phil referred me to ******* Financial adjusters(who repossed the vehicle), however they were closed. In lieu of these issues I contacted my bank for detailed statements. I printed out my statements to verify that both payments were made. I set up auto withdrawals on May 30, 2023 which would be due June 2, 2023. On that dat and the day after I had over $900 in my account. My car note was only 408.00. I recieved confirmations EACH time I went to pay my bill, and they never went to withdraw from my account literally for 5-10 days each time. When I went to make the payment again, oddly they took it the next day, which leaves me to question why this didn't happen the first 3-4 times unless there was some type of electronic error. With that being said, I received NO phone calls no messages, except one , which accounts for one of the instances I went to process it again. As of now I have no car, missing work and reason as to why my car was taken with notification. I would like my my vehicle back that I paid for!! I've attached my statements as well to show what was taken out of my account.

  Business Response

  Date: 07/31/2023

  Good Afternoon,

  Customer above named ************************* had purchased from us a 2014 ***** *** back on 04/22/2023. There were some minor concerns that the consumer brought up to us at the time of delivery which was notated and agreed upon as well. As the paperwork was signed we had explained to her that the 1st payment (which is the most important payment) when financing a vehicle was due on 06/02/2023 which was 41 days from the initial purchase. At the time of attempting to remit payment as stated by the complainant she didn't have the money in the account to pay for it. Not just 1 time but 2 times she never had payment in the account. ******** gives a short time frame (less than 10 days to have payment remitted) before the loan is in default status. No payments were ever withdrawn or taken out of the account within the time frame, the time the customers made a payment on 6/26/2023 which by that time it was already to late. Banks can not refuse a payment or monies owed to them. Customer failed to meet their financial obligations and did not adhere to the contract that she had signed

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Totally false, and you are fully aware of that. It's one thing to say I didn't make or attempt to make a payment, then it's another when I can prove there was double the amount of my car payment in the account to withdraw on said date. Both times at that. Your company is an all around scam, and against my better judgement I proceeded. As attached (my bank statements) it shows exactly what was in my account, but of course you guys just ignore that which proves my point. Your reviews says it all. I have received no proof I didn't make a payment, but I have all the proof that not only did I make 2 payments and July was early which was taken out on the June 29,2023, but I've attempted numerous amount of times to make the 1st one, which on their end failed to take out in stated time (24 hours to post). Did I break contract absolutely not, but you did! 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 08/05/2023

  Good Morning,
  
  The bank notified us that your payment rejected not 1 time but 2 times. There is nothing on your bank statement that shows you made a payment and it rejected or did not clear (which most banks state that to you) and proves the point. Regardless of that there is no scam going on or has ever gone on. If you claim that you have tried multiple times to make a payment; ******** has only 2 times that they attempted to receive a payment and both of them did not clear. You did not make the payment to the bank at the time they requested it and admitted to it, you admitted as well that you have no proof that you made or did not make a payment and yet you made 2 payments at the end of the month which are irrelevant since they don't count towards anything. You broke the finance agreement and unfortunately put yourself in default status.

  Customer Answer

  Date: 08/21/2023

  It si not resolved at all!

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted the 2016 ***** *** with 6400 down then also looked at the 2014 ***** mdx Before I traveled 68 miles to the dealership I made a downpayment. Once I arrived at the dealership neither car was even cleaned or pulled out. The 2014 ***** hasa broken camera screen ehich happens to control EVERYTHING, scratches all around the car. Drove around the block in the 2014 ***** no known issues (only went about 35 mph, if that). Came back wanted the 2016 instead, after giving me a 6400 down payment they changed it to 500 more, than, 800, lastly 1500, so I said forget it after already being there for 2 hours. Was already told I was approved by ****, once I get there it was a different story. Finally after threatning to cancel the whole deal they did me a favor(sarcastic) and let me take the vehicle, with a promise to buff out the scratched and replace the screen when it came in Unfortunately I had a funeral to attend so I was MIA for roughly 2 weeks. However once reaching home and myself driving it something felt off the wheel alignment and a noise coming from the right front tire. I rented a vehicle because I didnt trust the car. Came back after making an appt with **** for saturday, get there he was not there and no one to fix my car after again waiting almost 4-5 hours near closing time. Come to find out the suspension is going thats what the noise was. Now I'm getting the run around and I didnt get the vehicle i wanted and now I want my money back or give me the car I wanted originally, I know longer trust this vehicles worthiness at the price Im paying for it!!!. I shouldve went with my instincts and stuck to my local dealer. My next step is to file a suit in small claims

  Business Response

  Date: 05/25/2023

  I apologize for the inconvenience and frustration you have experienced during your car-buying process at our dealership. It's disheartening to hear about the multiple issues you encountered with the cars you viewed and the subsequent difficulties in securing the vehicle you wanted.

  We understand your disappointment with the condition of the 2014 ***** *** you initially considered, including the broken camera screen and scratches. This is not the level of quality we strive to provide to our customers, and I sincerely apologize for the oversight in not having the cars prepared for your visit.

  I assure you that we take your concerns seriously and want to make things right. We are committed to resolving this matter to your satisfaction. I kindly request that you provide us with an opportunity to rectify the situation by bringing the vehicle back to our dealership for immediate inspection and repair. We will prioritize addressing the suspension issue and any other related concerns you may have.
  

  Additionally, we understand your dissatisfaction with not receiving the car you initially wanted and the loss of trust in the vehicle's worthiness. While we cannot turn back time, we are willing to explore options to find a solution that meets your expectations.
  

  I apologize once again for the inconvenience and frustration caused by these unfortunate circumstances. We value your business and your satisfaction is of utmost importance to us. I encourage you to contact me directly at ********** or [email protected] to discuss your concerns further and find a resolution that works for you. We genuinely hope to restore your trust and provide you with a positive experience.

  We have made contact with the consumer knowing of the issues and have an appointment on Saturday to bring the car in

  Thank you for bringing these issues to our attention, and we look forward to working with you to address your concerns.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle and within days the vehicle was inoperable. Attempted to contact the dealer to resolve and they refuse to answer my calls. They will not speak with me or the lender at all. I am a 100% disabled Air Force veteran.

  Business Response

  Date: 05/20/2023

  I am truly sorry to hear about the issues you have encountered with the vehicle you purchased. As a dealer, we strive to provide the best possible experience for our customers, particularly those who have served our country like yourself. Allow me to address your concerns and clarify our position. 
  First and foremost, please accept my sincerest apologies for any inconvenience you have faced in attempting to reach us. It is not our intention to disregard your calls or neglect your concerns. However, I would like to point out that the vehicle you purchased was sold "as is where is,"which means that it was sold without any warranties or guarantees.
  As an informed buyer, we trust that you were aware of the vehicle's condition and any potential risks associated with its purchase. Our responsibility, as a dealer, is to provide accurate information about the vehicle and allow customers to make an informed decision. We encourage all our customers, including yourself, to thoroughly inspect and evaluate the vehicle before finalizing the purchase.
  While we sympathize with your current predicament, it is important to note that after the sale, the responsibility for any repairs or maintenance of the vehicle falls upon the buyer. We strongly advise our customers to seek a qualified mechanic's opinion before purchasing a used vehicle to ensure its condition meets their expectations.
  In terms of contacting us for assistance, I apologize if there has been any miscommunication or lack of response. It is possible that we missed your calls unintentionally or experienced a temporary disruption in our communication systems. However, we are committed to resolving this matter and would appreciate another opportunity to assist you.
  Please reach out to us again, and we will do our best to address your concerns. We value your service to our country and understand the importance of providing excellent customer service to veterans like yourself. Rest assured, we will make every effort to rectify the situation within our means.
  Thank you for bringing this matter to our attention. We appreciate your patience and understanding. We look forward to the opportunity to work with you to find a satisfactory resolution.
  

  Sincerely,
  **********************

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2020 I went to Bristol Auto Mall to purchase a vehicle. This was my first car buying experience. The ****** I was interested in buying had to first be jumped in order for the car to start. The test drive with the employee was direct and rushed through. After asking about all mechanical issues, the employee assured me the vehicle, besides cosmetic defects, was good to go. I signed onto a 20% interest rate while being charged $2,000 over the listed price of the car. I did not realize I was being overcharged because it was hard to see the paperwork while e-signing for my loan. I process took 5 hours and I was not quite sure what I was waiting for. It was the most unprofessional experience I have ever had. Upon driving off, I realized the axels were bad, the transmission was starting to go and stalling when shifting gears, the compressor was dangerously overcharged and filled with something my mechanic assured me should not be in there. The underside of the car was all rusted, missing tire bolts and tire rot upon other mechanical issues I've had to deal with over the past 2 + years. Being I am not car savvy, I believe I was completely taken advantage of. . I was going to suck this up but now I have a car that is not able to run with a $7,500 loan left and was charged for a car that had serious and dangerous damages that they did not disclose to me. When I went back to the dealership after a week of having the car to bring these issues to their attention I was dismissed and was not able receive the cash I payed to them back. I did not know who else to turn to regarding these issues. The cost of all of the repairs outweighed what they sold me the car for, along with a 20% interest rate.

  Business Response

  Date: 03/30/2023

  Good Afternoon,

  I am not sure what the complainant is imposing with this issue she is having with the car. **************************** came into the dealership almost 3 years ago and purchased this 2014 ****** ******** from us. Up until now we have not heard from the consumer or had her show up at the facility. She did have a warranty on the vehicle from the time of purchase for a total of 2 years or 24000 miles (whichever comes first). If she is having issues with the car she would have to be responsible for the repairs since there is no warranty anymore on the car, as well she has put many more miles on the car since purchase date originally so I wouldn’t even be able to help her fix the car for free. Again I have not heard from the consumer since the time of purchase.
  
  If there is anything I can do to help please let me know

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 5,2022 my car was in a accident and was was told that I had gap insurance on January 24,2023 my gap insurance told me that it was a no gap claim but I was intitled to a refund from the dealership that would pay off the remainder of my car loan. **** from Bristol Auto will not return my calls and they refuse to refund my money so I am still responsible for $3002 of the unpaid car loan.

  Business Response

  Date: 06/22/2023

  Good Morning,

   

  Customer had purchased a vehicle with us through one of our financial institutions.

  Unfortunately she had been involved in an accident in where the car was deemed a total loss.

  Her Insurance company had told her not to make any payments on the car which is the reason on why her credit is tanking.

  We were unaware of the fact that the car was totaled until around the end of March, beginning of April.

  We have been in communication with the warranty and gap company in regards to getting it cancelled and processed.

  The letter that was attached is a settlement of the gap showing that she will be reimbursed a certain amount.

  We have been explaining this to her on multiple occasions by multiple different people from our facility.

  Unfortunately this is out of my hands and we have been in touch with the warranty and gap companies to process this

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases a 2008 ***** for 16thousand and also got warranty for 3 thousand because they told me it would cover my vehicle and they told me it had a sensor problem and they would fix it as it turned out all my sensor went off car started failing I called they told me to take to dealership to get it fix they wanted me to pay **** to fix but I pay 700 for them to look at it which I dont think is fair and they didnt tell me the car had all this issues I ask for them to honor what they said they would do and fix it they keep on giving me the run around I told them I would get a lawyer and they told me no need for that that they would fix it which they say maybe they can fix it but I would have to pay I fill they did fraud when I got warranty all I want is for them to fix my vehicle or trade for another for the same value I paid in full or a vehicle that works thank you I hope you guys can help me in this matter

  Business Response

  Date: 02/06/2023

  Good Evening,

  ******************** came in and purchased a safe, reliable and inspected **** *** ***** ****** with 139k miles on it from Bristol Auto Mall back in September of 2022. Up until now there have been no issues or concerns with the vehicles reliability and safety since the date of purchase. Customer had purchased a warranty that covered him for 36 months or ***** miles more than what was on top of the current mileage on the **** Recently he took the car to ************************** where upon check up he was recommended replacing 3 pages worth of parts including but not limited to hub bearings, sensors and etc. Most third party warranty companies would not cover sensors due to then being a wear and tear-able component.However we did offer our help to him, and he is choosing not to proceed with the installation or assistance to install the parts.

  Customer Answer

  Date: 02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 18956943
  
  I am rejecting this response because:
  
  
  Regards,
  
  ***********************************
  I saved the text they never told me they would help me the vehicle had no air bags which is on file gmc endnote said there wa a recall also I have the text that he said they would fix it but not for what gmc would charge I would want my money back for my warranty cause they lied to me
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/15/2023

  Good Morning,

  The customer took a high mileage used car over to a new car dealership to do repairs on it. Warranty company did the repairs on the wheel / hub bearings for the *****. Customer was explained and was given copies of all the paperwork showing what the warranty does and does not cover. Most warranty companies do not cover sensors on cars because they are wear and tear-***************. In regards to the conversation with him, yes we did reach out and explain that we would help him with the repair but not be anywhere near what new car repair cost is going to be

   

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Bristol Auto Mall on 11/5/22 regarding a ******** ******** I was interested in seeing and test driving and made an appointment to do so for 11/7/22. The sales agent, Mike, informed me that a $500 refundable deposit was required for them to hold the vehicle. I paid the deposit via ***** on 11/5/22. I went to the appointment on 11/7/22 and decided not to purchase the vehicle. I informed Mike and another employee, Nate, on 11/8/22 that I would not be moving forward and requested a refund. Nate assured me I would be refunded. I followed up with Mike on 11/9 as I had not received the refund and he said he would follow up with the owner Pavel “Paul” H***** as he was the owner of the @bristolautomall ***** account. I texted and called Bristol Auto Mall and Mike again on 11/22 and 11/23 and have received no response and no refund. I also contacted Paul H***** via ***** on 11/22 and 11/23 and have received no response. I need help to get my deposit back.

  Business Response

  Date: 11/28/2022

  Good Afternoon,

  Customer had spoken to our salesman Mike in regards to the purchase of the 2017 ******** ********. Sent over a ***** of 500.00 as a refundable deposit on 11/5/2022. Came in and was not satisfied with the numbers and requested to wait 24-48 hours to make a decision. Came back wanting a refund. There was some miscommunication but everything got handled and the refund was issued back. No problems or issues

  Customer Answer

  Date: 12/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I do want to add that the business only issued my refund after being contacted by the Better Business Bureau regarding my complaint.
  
  Regards,
  
  ***********************************