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Business Profile

Furniture Stores

Smith Furniture
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Smith Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smith Furniture has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/14/2022 Amount spent $1726.74 Purchased a ********* reclining (via electric) loveseat. ********* is now ******* Furniture Ind. in a years time the right side of the loveseat has stopped working twice. Long wait for someone to come look at it, long wait for parts, after it was fixed it broke again. Another long wait for someone to come look at it. When they finally got here, it miraculously was working. Now the other side(left side) has stopped working. There is something wrong with this piece of furniture. I've tried calling *********/******* Furniture—you can’t get through to anyone. I sent a message asking for them to call me, and I get a response from some complaint forum…which that forum isn’t going to fix or replace this loveseat. I keep calling Smith Furniture where we purchased it, they just keep going round and round … boss/owner isn’t there, people on truck aren’t there, I’m not allowed to talk to their ********* sales rep, they have to. It’s just a run around and I’m tired of it. I want the entire loveseat replaced with an equal value piece or my money refunded all together.

      Business Response

      Date: 12/13/2023

      We have been working with **************** to rectify this for her.  The company has always been *********/*******, it did not change hands.  We cannot give our sales rep's personal cell phone number out, which is the only thing we were not able to do.  We have already allowed the customer to come into the store to reselect a replacement loveseat of her choice, which is now on order.  Not sure what else we're supposed to do.  As far as we knew this was settled.

      Thank you.

      Smith Furniture

      Customer Answer

      Date: 12/13/2023

      Smith Furniture of Lock Haven has agreed to replace the defective loveseat. A new one (different manufacturer) has been ordered. It won’t be available for 10-12 weeks. Once it comes in, they will deliver it and pick up the defective piece. 

      So as of now, they are addressing the issue. Hopefully the new one will come in and operate as it should. 

      ***********************

      Customer Answer

      Date: 12/19/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    Smith Furniture is BBB Accredited.

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