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Business Profile

Check Cashing Services

Money Mart

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    10/18/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    In the summer of 2018, I took out an installment loan with Money Mart for $2500. In August of 2018, I went into the store with cash and paid off the loan. I have since thrown the receipt away, that was 5 years ago. My credit score recently started declining and in looking at my credit report, I found a debt in collections for the loan for Money Mart stating that I have not paid it. I just want this resolved. I have been working to improve my credit and this debt that I do not owe is affecting my credit score and I am not willing to pay a loan that I paid in full 5 years ago. I also feel that if I owed any money, I would have been contacted 5 years ago and not now.

    Business response

    11/06/2023

    This complaint is under investigation and the consumer will be contacted directly for resolution.

  • Initial Complaint

    03/20/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    II took a monthly pay day type loan from the Money Mart in Flagstaff AZ and my payment was/is due on 8 March 2023. I always had the option t pay in cash or using a debit card. Today I went by the Flagstaff Branch to pay in cash. There was a sign on the door closed indefinitely. I called the main customer service number asking if where the nearest branch is, approximately 150 miles from my house and I have a meeting in Gallup NM tomorrow. I told them I would not be able to get to a location that was open until Friday and they needed to delay my payment until then.. They said they could not do that and I m unable to put the cash back into my account. the number called was**************. It is their fault that they closed their branch in ********* and they did not notify me.

  • Initial Complaint

    02/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I cashed a check from an accident/settlement at store #**** on precisely 02/16/2023 it is now 02/23/2023 and still my funds have not "cleared" in their system. My check was for a high amount and I was charged $2,564.48 but still have not even received my funds. I want a full refund. I am in a financial hardship at the moment.

    Business response

    03/30/2023

    This complaint is under investigation and the consumer will be contacted directly for resolution.

  • Initial Complaint

    06/22/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I took out a payday loan and paid it off in full. When I inquired about taking the loan out again I was told their system was down so I applied online and was denied. When I called their customer service number they refused to give me the reason I was denied and also refused to allow me to speak with a supervisor the representatives then hung up the phone in my face

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D-

This business is not BBB Accredited

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Contact Information

74 E Swedesford Rd

Malvern, PA 19355-1488

Get Directions
(215) 724-0950

Customer Complaints Summary

8 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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