Business Profile
Check Cashing Services
Money MartHeadquarters
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
In the summer of 2018, I took out an installment loan with Money Mart for $2500. In August of 2018, I went into the store with cash and paid off the loan. I have since thrown the receipt away, that was 5 years ago. My credit score recently started declining and in looking at my credit report, I found a debt in collections for the loan for Money Mart stating that I have not paid it. I just want this resolved. I have been working to improve my credit and this debt that I do not owe is affecting my credit score and I am not willing to pay a loan that I paid in full 5 years ago. I also feel that if I owed any money, I would have been contacted 5 years ago and not now.Business response
11/06/2023
This complaint is under investigation and the consumer will be contacted directly for resolution.Initial Complaint
03/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
II took a monthly pay day type loan from the Money Mart in Flagstaff AZ and my payment was/is due on 8 March 2023. I always had the option t pay in cash or using a debit card. Today I went by the Flagstaff Branch to pay in cash. There was a sign on the door closed indefinitely. I called the main customer service number asking if where the nearest branch is, approximately 150 miles from my house and I have a meeting in Gallup NM tomorrow. I told them I would not be able to get to a location that was open until Friday and they needed to delay my payment until then.. They said they could not do that and I m unable to put the cash back into my account. the number called was**************. It is their fault that they closed their branch in ********* and they did not notify me.Initial Complaint
02/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cashed a check from an accident/settlement at store #**** on precisely 02/16/2023 it is now 02/23/2023 and still my funds have not "cleared" in their system. My check was for a high amount and I was charged $2,564.48 but still have not even received my funds. I want a full refund. I am in a financial hardship at the moment.Business response
03/30/2023
This complaint is under investigation and the consumer will be contacted directly for resolution.Initial Complaint
06/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I took out a payday loan and paid it off in full. When I inquired about taking the loan out again I was told their system was down so I applied online and was denied. When I called their customer service number they refused to give me the reason I was denied and also refused to allow me to speak with a supervisor the representatives then hung up the phone in my faceInitial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Monday February 21st I downloaded the money Mart app which is owned by money Mart and the check cashing store. I downloaded this app onto my phone. I followed the steps and registered as I have never registered or used this check cashing companies app before. The app asked me to provide a debit card or bank account so that it could send My payment once this check was cashed. I chose a debit card that is supported and was accepted and approved by the money Mart app and review team.. it gives you two options you can add a debit card or you could add your bank routing and account number I did not and have not provided any banking account or routing number for payment. Only a debit card. After taking about 3 hours because there was glitches and issues with this app it's all the steps took the photos, signed the check that everything I was supposed to finally the check was approved and the company said that they cashed the check and sent the payment to the checking account on file. Which at first I thought was odd because I never added a checking account just a debit card. This company sent my money to an account that was not mine. I tried contacting their customer service and every time you would get through the reception was so bad on their ends it seemed like they honestly purposely had loud sounding things like traffic horns honking the sound sounded like it was in a complete loop honestly could tell it was fake. I got a hold of this company's escalation department and was told I'd be transferred here and there every time they would transfer me the phone call with drop or they would just hang up. I cashed a check for $362.25 I believe this company stole My money and keeps giving me bull crap excuses and the runaround about giving me my money back. I've never dealt with such a shady company but I still do not have my money I'm going to file complaint after complain after complaint somewhere until this company gives me my money back.Business response
03/16/2022
March 16, 2022
Please accept this letter as Check Mart of Florida, Inc. d/b/a Money Mart's (“MM”) response to the Better Business Bureau ("BBB") complaint number ******** received on or about February 24, 2022.?
In *** *******’s complaint, he claims he attempted to deposit a check via MM’s mobile app using a debit card. Upon completion, *** ******* claims the money was not deposited to his debit card, but was deposited to a bank account that is not his. *** ******* further states he attempted to resolve this with MM directly but continued to receive the run around or calls were disconnected. As a result, *** ******* is requesting MM provide him with his money, waive the check deposit fee, and pay interest for the duration of time he did not have access to his funds.
Upon receipt of *** *******’s dispute, MM attempted to contact *** ******* on Feb 23rd, March 8th, and again on March 10th to obtain necessary funding information to investigate his claim further. Please instruct *** ******* to contact MM at ###-###-#### so we may obtain/confirm the debit card information he provided in the Money Mart Mobile Application.
We appreciate *** *******’s assistance in resolving this matter and apologize for the inconvenience.
Thank you,
Jennifer H.
Sr. Compliance AnalystInitial Complaint
01/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am writing today regarding a horrific and egregious experience with your Long Beach, California Money Mart location, after phoning in to inquire about cashing a time urgent check. In our call, your agent advised me that even though the bank the check was drawn upon was closed, she would be able to assist me with cashing this check; I therefore made the long drive to the office to cash said check. Upon attempting to cash this check, I was stalled and ultimately told that they could not cash my check due to “the manager not approving the check due to the limit”, even after advising me the limit wouldn’t be an issue ($5,521.00). The company that cut the check was open, however, and your agents refused to call the company to verify the check, and ushered me out of the store. Then, upon calling back the Long Beach store and requesting the manager, I was rudely hung up on multiple times by your horrifically rude front desk female representative, and told to “call back Monday”, and hung up on again. I ultimately had to drive many more miles to your Bellflower location, whom finally assisted me in cashing the check after another lengthy hold. This was overall a 5 hour ordeal, and I am absolutely appalled. I am appalled and sickened by the treatment of me today, a COVID vaccine nurse in the area performing life-saving work everyday on our city. As a result of this treatment, I am requesting an immediate full refund of the fees paid on my cashed check today, prior to contacting **** ** ****** Investigative Producers for Consumer Protection (including a personal contact I have at the station) and filing a complaint with the Attorney General. This matter was extremely embarrassing, time-consuming and frankly shocking, and I demand immediate resolution to this concern.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
12 total complaints in the last 3 years.
2 complaints closed in the last 12 months.