Reviews

This profile includes reviews for CubeSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CubeSmart has 1132 locations, listed below.

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  CubeSmart

  5 Old Lancaster Rd Malvern, PA 19355-2132

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  CubeSmart

  1540 Altura Blvd Aurora, CO 80011-5714

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  CubeSmart

  16845 Mt Vernon Rd Golden, CO 80401-3821

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  CubeSmart

  5353 E County Line Rd Littleton, CO 80122-8109

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  CubeSmart

  5815 Arapahoe Ave Boulder, CO 80303-1330

Review Details

• Review fromVictor M

  Date: 11/10/2025

  1 star
  CubeSmart is allowing their employees to break in people units when they try to auction off people's unit they go in and see what's in there and then they break into the unit still in people's stuff they've had a major break in and have not acknowledged any of the customers about what's going on it is neglect of the property security and anyone that this have happened to please file in small claims court because the insurance is not going to pay for your stuff

• Review fromPam R

  Date: 10/30/2025

  1 star
  Terrible... *******, ** location auctioned unit off next to mine and they dumped all their trash thru the 2' gap onto my stuff. A mound of junk. Loose butcher knife could have really harmed my mover. Damaged art. caused more time for my movers. Area mgr said they were not responsible. New unit in does not have gap so who is responsible?? They said to make a claim with my insurance but deductible too high. Shame on cubesmart!

• Review fromCharlene E

  Date: 10/28/2025

  1 star
  DO NOT STORE ANYTHING HERE. Our unit was broken into, CubeSmart is acting like it's our fault, and takes no responsibility for this. Completely unhelpful. They aren't upfront about how frequent these break-ins are either. These break-ins are 100% a problem at this facility. Please use any other storage company except this one. All other reviews talking about how they jack up the prices once you're in are accurate. Sleazy.

• Review fromRhonda G

  Date: 10/24/2025

  1 star
  Horrible business ethics, no consideration for the customers, Items being taken without locks being broken HUMMMM. No retributions for items stolen, no cameras for inside units. No reports of any thefts HUMMMM? If you care about your belongings do not rent from here. There is a good chance you will not have them for long. Paying insurance is a joke was told only pays out if there is damage to the unit. This is so unexpectable it is almost a shame and is very condescending for the customers.

• Review fromAngela M

  Date: 10/03/2025

  1 star
  This property is infested by Rats!! The management is aware of this problem and does not care! My property was ruined and their insurance they offer is a scam!!! I made a complaint to corporate and the dont care about the problem either, I will never (and also regret) giving this company my money.

• Review fromDenise L

  Date: 10/03/2025

  1 star
  Cube Smart on ******************* in ********* Is infested with rodents rats and roaches, you pay insurance for them to say we dont cover that my belongings were urinated and full of rat f**** after paying insurance for 5 years they didnt cover anything please find out what is covered in any storage unit before they put rent

• Review fromKent Q

  Date: 09/27/2025

  2 stars
  I recently opened a unit at the *************** location and the one complaint I would pass on is the unreliability of staff availability during posted hours. On my first visit just to get information I stopped by during the posted business hours and no one was present. On my visit to sign my contract I stopped by at 1230 only see a sign (clock) on door saying be back at 1pm. I decided to go walk my dog in the mean time and returned to a sign saying be back at 2pm. When I returned at 2:12pm, the sign had been changed to 2:15. Though the staff returned shortly afterwards, I find this repeated absenteeism to be unacceptable. Its hard to take care of business under these circumstances.

• Review fromJulian G

  Date: 09/26/2025

  2 stars
  Storage unit is nice and what you would expect. However they make it impossible to cancel a unit. I have called mulitple times, left tens of voicemails, even spoken to an employee a few times on the phone that I want to cancel my unit and they say ok they will. Yet month after month I continue to get texts to say that my bill is overdue and that they have put their own lock on my unit that has been empty for months. So now they are just locking a unit they could be making money on. Not my problem, my card is no longer on file. Poor customer service, got scammed to paying for one extra month before I was able to remove my card from my account.

• Review fromIsola M

  Date: 09/24/2025

  1 star
  The WORST storage facility so far in *** **********************************************. After I traveled over 50 miles to get to my storage unit, I inadvertently forgotten my storage key and had to leave my new household items in front of my storage unit. I called and advised their employees of the situation and that I will return within a few days to put away my items in my storage unit. I was told by their employees that it was ok, 'No problem'. When I returned-ALL of my stuff (on the cart) that were left at my storage unit disappeared. Spoke with their ***************** and was told 'We cannot help you'., CubeSmart failed to secure their entry doors -leading into the storage units and CANNOT produce any video footage of who or what had happened to my belongings. Instead, the Claim Adjuster sent me an email: Advising that I accused their employee (s) of theft. What a blasted shame! Why am I paying for insurance protection if my belongings are not really insured?

• Review fromMeg C

  Date: 09/15/2025

  1 star
  I am writing to formally report the conduct of ***** S, District Manager for CubeSmart in *******, *****. I have personally witnessed several instances of behavior that warrant immediate review and intervention by *************** due to their severity and impact on employees and customers.Specifically, I have observed the following: Disrespectful treatment of employees: ***** frequently speaks to staff in a demeaning and condescending manner, raising his voice, using belittling language, and treating team members as if they are beneath him. His tone fosters a hostile and intimidating work environment that ***** morale and well-being. Inappropriate conduct toward customers: I have seen ***** be openly rude to customers, using dismissive body language and making remarks that appear racially biased. He has treated customers of color noticeably differently from white customers, raising serious concerns of discrimination and reputational harm to CubeSmart. Sexually inappropriate comment: A white female employee reported that ***** made a comment about her b****** She feared reporting it due to possible retaliation. This could constitute sexual harassment. Pattern of unprofessional behavior: These are not isolated incidents but part of an ongoing pattern. Employees have expressed fear of retaliation and verbal abuse, and his conduct has created a toxic workplace atmosphere.Given the seriousness of these actions, I respectfully request that HR conduct a formal investigation into Brians behavior. All employees and customers should be treated with dignity and respect, in alignment with CubeSmarts policies on diversity, inclusion, and professional conduct. I am willing to provide further details or specific examples to support this complaint if needed.Thank you for your prompt attention to this matter.