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Business Profile

Storage Units

CubeSmart

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CubeSmart's headquarters and its corporate-owned locations. To view all corporate locations, see

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CubeSmart has 1132 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 91 Customer Reviews

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    Review Details

    • Rob F

      Date: 11/20/2025

      Scam alert...This location is clean and the local staff is friendly but that is where the positives end. They raised my rate 88% in 2 1/2 years with a almost 40% increase after the first 5 months and a price increase of 20% every additional "11 months".7/19/23- $132 Move in 12/19/23- $182 11/19/24 $204 10/19/25 $249

    • Jason M

      Date: 11/20/2025

      Rat infested facility in ******* **********, rats chew on your items and defecate and urinate all over your items and boxes. Cubesmart staff are rude, unprofessional and play games with your entry code that allows you access onto the property. O am currently oaid up to date on 2 out of 3 of my units and they have disabled my code so i canmot accesss my personal property, food clothing, tools and material to perform my job, in which I have just lost a $6,500.00 job due to their behavior.

    • Victor M

      Date: 11/10/2025

      CubeSmart is allowing their employees to break in people units when they try to auction off people's unit they go in and see what's in there and then they break into the unit still in people's stuff they've had a major break in and have not acknowledged any of the customers about what's going on it is neglect of the property security and anyone that this have happened to please file in small claims court because the insurance is not going to pay for your stuff

    • Pam R

      Date: 10/30/2025

      Terrible... *******, ** location auctioned unit off next to mine and they dumped all their trash thru the 2' gap onto my stuff. A mound of junk. Loose butcher knife could have really harmed my mover. Damaged art. caused more time for my movers. Area mgr said they were not responsible. New unit in does not have gap so who is responsible?? They said to make a claim with my insurance but deductible too high. Shame on cubesmart!

    • Charlene E

      Date: 10/28/2025

      DO NOT STORE ANYTHING HERE. Our unit was broken into, CubeSmart is acting like it's our fault, and takes no responsibility for this. Completely unhelpful. They aren't upfront about how frequent these break-ins are either. These break-ins are 100% a problem at this facility. Please use any other storage company except this one. All other reviews talking about how they jack up the prices once you're in are accurate. Sleazy.

    • Rhonda G

      Date: 10/24/2025

      Horrible business ethics, no consideration for the customers, Items being taken without locks being broken HUMMMM. No retributions for items stolen, no cameras for inside units. No reports of any thefts HUMMMM? If you care about your belongings do not rent from here. There is a good chance you will not have them for long. Paying insurance is a joke was told only pays out if there is damage to the unit. This is so unexpectable it is almost a shame and is very condescending for the customers.

    • Angela M

      Date: 10/03/2025

      This property is infested by Rats!! The management is aware of this problem and does not care! My property was ruined and their insurance they offer is a scam!!! I made a complaint to corporate and the dont care about the problem either, I will never (and also regret) giving this company my money.

    • Denise L

      Date: 10/03/2025

      Cube Smart on ******************* in ********* Is infested with rodents rats and roaches, you pay insurance for them to say we dont cover that my belongings were urinated and full of rat f**** after paying insurance for 5 years they didnt cover anything please find out what is covered in any storage unit before they put rent

    • Kent Q

      Date: 09/27/2025

      I recently opened a unit at the *************** location and the one complaint I would pass on is the unreliability of staff availability during posted hours. On my first visit just to get information I stopped by during the posted business hours and no one was present. On my visit to sign my contract I stopped by at 1230 only see a sign (clock) on door saying be back at 1pm. I decided to go walk my dog in the mean time and returned to a sign saying be back at 2pm. When I returned at 2:12pm, the sign had been changed to 2:15. Though the staff returned shortly afterwards, I find this repeated absenteeism to be unacceptable. Its hard to take care of business under these circumstances.

    • Julian G

      Date: 09/26/2025

      Storage unit is nice and what you would expect. However they make it impossible to cancel a unit. I have called mulitple times, left tens of voicemails, even spoken to an employee a few times on the phone that I want to cancel my unit and they say ok they will. Yet month after month I continue to get texts to say that my bill is overdue and that they have put their own lock on my unit that has been empty for months. So now they are just locking a unit they could be making money on. Not my problem, my card is no longer on file. Poor customer service, got scammed to paying for one extra month before I was able to remove my card from my account.

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