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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 28, I placed an online order - when I attempted to pick it up, the store was closed because it was Thanksgiving but all the lights were on. My credit card was charged on 11/29/24 (the next day). I called the store several times and was told they could not refund my credit card. They were rude. I completed an online complaint/refund request - it was closed in 72 hours so i refiled, that was closed. I called the main customer number they told me my credit card would be credited. It has not been. I wrote the CEO a letter - he never responded. I would like my refund or my money returned. I have no desire to drive there and go into their store. Reference number on

    Business Response

    Date: 02/04/2025


    Hi My name is ******** ****** and I am writing in regards to a letter received at **************************************************************************** about ****** ******. I apologize for not responding in a timely as I didn't receive the letter until 1/25/2025 when I went to that location. I am not there daily and they didn't let me know the letter was there. I did mail $20.32 cash on 1/27/2025 to the address you had listed on the letter though. I unfortunately do not have access to refund money to a credit card only in store. In this case I mailed cash though so he didn't have to go out of his way to get it. Again, I apologize for not responding back as well. 

    Thank you,
    ******** Cramer 
    Supervisor

McDonald's is NOT a BBB Accredited Business.

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