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          Business Profile

          Fast Food Restaurants

          McDonald's

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fast Food Restaurants.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/13/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On November 28, I placed an online order - when I attempted to pick it up, the store was closed because it was Thanksgiving but all the lights were on. My credit card was charged on 11/29/24 (the next day). I called the store several times and was told they could not refund my credit card. They were rude. I completed an online complaint/refund request - it was closed in 72 hours so i refiled, that was closed. I called the main customer number they told me my credit card would be credited. It has not been. I wrote the CEO a letter - he never responded. I would like my refund or my money returned. I have no desire to drive there and go into their store. Reference number on

            Business response

            02/04/2025


            Hi My name is ******** ****** and I am writing in regards to a letter received at **************************************************************************** about ****** ******. I apologize for not responding in a timely as I didn't receive the letter until 1/25/2025 when I went to that location. I am not there daily and they didn't let me know the letter was there. I did mail $20.32 cash on 1/27/2025 to the address you had listed on the letter though. I unfortunately do not have access to refund money to a credit card only in store. In this case I mailed cash though so he didn't have to go out of his way to get it. Again, I apologize for not responding back as well. 

            Thank you,
            ******** Cramer 
            Supervisor

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          3723 Washington Rd

          McMurray, PA 15317

          (724) 941-1155

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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