Reviews

Review Details

• Review fromDipesh P

  Date: 11/21/2023

  1 star
  BEWARE of service ***** The last 3 oil changes the filter was not tightened and my truck leaked all over my brand new concrete driveway, staining the driveway. I went back and they didnt seem to care what happened and blamed a faulty filter. The next oil change I had the filter was not tightened again and they also blamed the filter. When I asked to see the filter they conveniently said it had been thrown away. The last oil change, I got the truck back and the oil message wasnt reset but they had said the oil change was done, so hopefully it was. I asked to have the tires rotated and they said they did it, which I paid for but they only rotated one side. I knew this because of a picture I had of the rims on the truck, which showed a **** on the same side weeks before. I also asked for air to be put in the tires and they didnt do that. I understand mistakes happen but to not even try to satisfy customers when they do happen is how you lose customers. I wont be back, plenty of ram dealerships around that hopefully are more competent.

• Review fromChristina M

  Date: 09/17/2023

  1 star
  I purchased a Jeep Compass brand new in March of 2022. My Jeep has had to be at the dealership with countless issues. Every two months it has been there. When I picked up my Jeep, it was filthy inside, including a stain on my seat and grease all over my center console. There were scratches on my fender and down the side. They put rips in my leather dashboard replacing the speedometer as well. I will never buy from them again and I dont even feel comfortable with them having my jeep for maintenance since they return it damaged in other ways. Its a lemon but they will only give me compensation, detail it, and buff out the scratches.

• Review fromMichael L

  Date: 12/24/2022

  1 star
  I went to South Hills Jeep to purchase a new truck that was more than capable of towing my RV trailer. I met with the salesman and made clear throughout the whole transaction that I was not interested in all the extra options but that the truck I purchased not only met, but greatly exceeded the needed, amount to tow. I was shown a Silver Ram 1500 V6 and I asked him repeatedly if this car would be able to tow what I wanted. He left to talk to his manager and came back with a piece of paper that showed the truck would be able to tow in excess of 7,300 lbs. I, the consumer, took his word for it as the sales professional who should know the specifications of the truck and agreed to the deal. The following business day I gave my extra key to the salesman nd asked him why my remote entry wasn’t working when I touched the door handle. He apparently was unaware that the truck didn’t have that capability even though he sold it to me saying it had remote entry. He looked confused and had to ask the rest of the team why it wasn’t working. In the end the truck did not in fact have that ability. Knowing that he wasn’t sure about this simple item, I questioned the towing ability of the truck and began researching by doing a simple VIN lookup. It appeared on the RAM website that the truck was only capable of pulling 6,350 lbs. Not the 7,300 stated during the sale. This is significant as to be stated again, was my primary goal, to tow MORE than what was needed. I had relied on the sales professional to tell me the specifications of the truck he was selling me and he failed to do so. I returned to the dealership Dec 20th to voice my concern with The manager and He acknowledged they were wrong. Since this was their fault I asked if I could have my jeep back. The manager said it was already paid and he could only sell it back to me. I called the leasing company afterward and the keep actually was not paid The owner couldn’t even email me back on this concern
  
  
  

• Review fromMatthew M

  Date: 08/03/2022

  1 star
  I have had numerous problems with my jeep. The last experience with their service department, in which I had approximately 5 lights on my dash lit up, as well as it not coming out of park, I was told by the service manager that yeah, weve seen this one other time but theres no way to fix it. I was still charged $154 for their service department to NOT fix anything and to tell me that I am a liar.