Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Postal Connections to pick up, package and ship auction winnings from *********************** in Harrisburg, PA. They picked up the items and gave me a total price for the transaction. I called Postal Connections and gave them my credit card info and I also spoke with the owner about taking off some extra surcharges that increased the price of the transaction. The owner, Forrest B*********, was hostile, said he wouldn’t change anything and then said he didn’t want to go through with the transaction and he would be returning the items to the auction house. I was ok with this. But now he has had my property for seven days. I told him to return the items on Monday, September 26. They were not returned. The big issue now is that he will not respond to my emails and has blocked my phone number so that I am unable to speak with him. I do not know where my property is (the auction house said on Tuesday morning they haven’t received anything) and am worried the items are missing. 

  Business Response

  Date: 10/05/2022

  September 29, 2022 
  In regards to the above noted file, here is my response. 
  First off, I was not hired by this individual as I am a not for hire operation. I ship for auction houses and customers request shipping to their locations on as needed basis. This person contacted me by email requesting a cost to ship numerous vintage documents valued at approximately $630.00 to $640.00 as per the auction house invoice. 
  In this instance I do not provide cost prior to picking up the lots of which there were a total of six lots. The reason being the auction house provides no sizes or weights of these items and that can cause the shipping cost to vary significantly. 
  The customer agreed, to which the lots were released from to me and were picked up on September 21st, 2022. Now this is three days after a two-day auction and I receive between up to 30 emails a day and picking up for as many as 20 or more customers a day I'm busy taking care of the customers. 
  Right away the individual starting emailing wanting to know if I had the lots. Then wanting to know when I would have a cost to ship. I responded when I could ask for patience that I would have it done as soon as I could. 
  I emailed a cost to ship on the 23rd and did not hear back from the customer concerning payment information that was requested. 
  As noted above the value of the items was in the $600.00 plus range and my insurer requires all items to be insured over $100 and any value over $500.00 have a signature requirement. The cost of said items a grand total of $12.56 that was included in the total shipping cost of $57.02. I told the individual that I would not remove the insured value or the signature requirement because I was not able to write a check for $640.00 plus the shipping cost. 
  I have been in this business long enough to know when these types of requests are made, I'm being set up for a claim and I have every right to refuse to do so. I indicated to this person he can use the 
  alternate shipper who may or may not include the insured value and the signature requirement. I told this person that to do so was to ship in an unprofessional manner. 
  At this point this person started name calling me on emails to which I refused to answer. I told this. person if he continued, he would be blocked, and no further contact would be made. Again, this is my right not to deal with harassing emails to which I told this person. 
  In the meantime, on Monday the 26th I emailed the auction house that I would be returning the lots to them. This is their procedure; they need 24 hours notices of any returns. The lots were returned the next day Tuesday the 27th as per my contractual agreement with the auction house somewhere around 12:30 or so. 
  So today I receive this inquiry stating that he doesn't know where his items. Again, another falsehood as I saw them sitting on the alternate shippers table this morning. Which by the way will probably be sitting there for several more days as they do not pick up daily as I do. 
  This person has made repeated falsehoods and has constantly overreacted to every situation. This person has made threats about a google review which again was replete with falsehoods. 
  This is my last response to this inquiry as I have wasted already too much time for a $57.00 shipment. 
  Sincerely, 
  Forrest B******** Owner 
  
  

  Customer Answer

  Date: 10/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  I am rejecting this response for a number of reasons, the primary reason is because his actions during the transaction and the number of abject lies contained in his first response here elicit the Better Business Bureaus attention in order to prevent any other customer from having to go through what I experienced with this business. 

  
  

  This issue may be trivial but it is worth mentioning. Forrest continually quoted an insurance total of $640 when the invoice total was $576. The invoice is in black and white with that amount. The difference between insuring the two different amounts may not result in the customer paying more money but when I asked Forrest why the extra insurance was included he did not provide a satisfactory answer. He said that is the value of the items which is a lie. 

  
  

  The issue of Signature Requirement. I asked him to remove it from the bill. He refused. Every shipper I have used, and I've used close to fifty different ones, has agreed to remove this requirement. It is not an issue of being set up for a claim as the business owner says but rather because someone is at my home 24 hours a day and because it adds cost to an already expensive bill. His response to my request for this removal was hostility by the business owner. 

  
  

  He says in his response Right away the individual started emailing wanting to know if I had the lots. Then wanting to know when I would have a cost.  This is an abject lie. I sent an initial email asking to pick up the items and three days later I sent a brief email asking him the lots have been picked up. I did not ask anything about the cost for he had already given me an estimate. His response was completely unprofessional and hostile, telling me to stop emailing him (it was not in his words asking for patience.). As a result I did not email him again and waited for him to contact me. As an aside, unless I hear otherwise I always ask a shipper after 3-5 days agreeing to release the items to them if they have picked them up. I do this because there are three parties involved (the auction house, shipper and customer) and many times communication gets crossed and items get left behind. I have NEVER received such an unprofessional response from a shipping company to this question. Every other shipper simply answers either yes or no. He basically told me to shut up and wait. At that point I knew I was dealing with an aggressive and unprofessional businessman. 

  
  

  Despite my misgivings I called his business on Saturday the 24th and spoke to a rep and gave my credit card information to pay for the transaction. The owner claims he emailed me on the 23rd and did not hear back from the customer concerning payment.  This is false. As stated I called the next morning and gave the rep my credit card numbers. 

  
  

  As soon as I have my credit card info I emailed the business owner and asked to remove the excess insurance cost (as the declared value he entered was significantly higher than the actual invoice total) and to remove the signature requirement. Again, the business became hostile. 

  
  

  I never threatened to leave a bad ****** review. The only time I mentioned ****** to him was when I told him that I can now realize why he has so many bad reviews, which reviews include the adjectives unprofessional, mean, unpleasant, etc. 

  
  

  So after giving my credit card for payment and requesting some changes to the bill the owner said he was returning the items to the auction house and never responded my questions of when they would be returned. He had possession of my property and my credit card info for days without answering any of my questions. 

  
  

  In summary I feel the business owners actions were both unprofessional and bordering on the illegal and so I have proceeded with this process through the BBB to hopefully prevent any other customer from having to go through what I did. 

  
  

  Thank you,

  
  

  *********************

• Initial Complaint

  Date:06/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/1/2022- 6/30/2022. I rented a mailbox from the respondent known as Postal Connections through ***************** Inc. Respondent decided to close on 6/13/2022. I paid the respondent for a full month of mailbox service for Unit#****. I need the remainder of the service for which I paid in good faith until 6/30/2022. Respondent refuses to forward my mail to me although it is June 14, 2022, and agreed to do so on June 1, 2022, when he accepted payment for the mailbox.

  Business Response

  Date: 06/23/2022

  June 21, 2022 
  

  In regards to the above noted file, here is my response. 
  

  The mailbox closure has since been resolved. I explained to the box renter, that my decision to terminate my contract with Anytime Mailbox has nothing to do with his box rental. His rental is good through the end of the month for which he has paid for. His mail that has been received was forwarded to him in a timely manner. If there is any unused funds Anytime Mailbox will return them to the box renter. The renter just misunderstood the necessary procedure for a contact termination between my business and Anytime Mailbox. As previously mentioned his mail will be handled as needed and he was since been satisfied with my email response to him. 
  

  Any mail forth coming will be handled in a similar manner. 
  

  Sincerely 
  Forrest B.

  Owner 

  Business Response

  Date: 07/01/2022

  Attached is the recent receipt for the last items I sent I the customer, which was sent by ******* ******* overnight, as requested by the customer.

  
  

  The first mailing was sent as requested on June 15^th and picked up on the 16^th by the postal service.

  
  

  As per our conversation, I cannot refuse a client from *************** unless there is cause. Such as illegal activity is the only time that I can do so.

  
  

  As you can see from the email from *************** they are more than willing to refund notary fees.  

  
  

  While I understand the customer is not happy with my decision to end my contract with Anytime it is completely within my rights to do so. I immediately upon my decision to do so was to contact the customers via email as Anytime required me to do.  Below are the responses from the customer via email.

  
  

  This ends my responses in this matter.

  
  

  Sincerely

  
  

  Forrest B**********

  Owner

  
  

  email ******@postalconnections.com
  

  PH ************* 

  Hours Monday thru Friday 9:00 a.m. to 6:00 p.m. EST

  Saturday 9:00 a.m. to 1:00 p.m. 

  ---

  From: * ******* <*****************************>
  Sent: Thursday, June 16, 2022 10:32 AM
  To: ****** <*******************************>
  Subject: Re: Breach of agreement

   

  **********************,

  
  

  This notification is excellent news. As long as I receive my four pieces of mail items, which are three pieces of mail from PennDot, Bureau of Driver & Vehicle Services, and one mail item from **** of *******, the matter will be closed with BBB of Eastern Pennsylvania & Metro DC. The three items from PennDot are state property, and I will probably be required to file a police report upon their loss. I hope the business conditions between *******/ Postal Connections and ***************** improve. Thank you for understanding.. 
  

  Sincerely,

  
  

  *******************************

  
  

  On Wed, 15 Jun 2022 at 14:27, ****** <*******************************> wrote:
  

  we can forward until the end of the month.

  
  

  email ******@postalconnections.com
  

  PH ************* 

  Hours Monday thru Friday 9:00 a.m. to 6:00 p.m. EST

  Saturday 9:00 a.m. to 1:00 p.m. 

  From: * ******* <*****************************>
  Sent: Wednesday, June 15, 2022 1:58 PM
  To: ****** <*******************************>
  Subject: Re: Breach of agreement

   

  **********************,

  
  

  All that I want is my mail forwarded promptly. The Better Business Bureau is already requesting follow-up information. I want to communicate that we had a misunderstanding and found a solution. I am not aware of *******. Right now, Postal Connections/ ***************** handle my mail. Can I count on your organization to forward my mail without bias until the end of the month? The Better Business Bureau would like to know if we resolved the matter or if it needs escalation. Thank you.

  
  

  Sincerely,

  
  

  *******************************

  
  

  
  

  
  

  On Wed, 15 Jun 2022 at 11:33, ****** <*******************************> wrote:
  

  Sir

  
  

  ******* will give you better options to have your mail handled.  You can pick your way of shipment and the cost to send to you .  They are very transparent how they handle your needs.

  
  

  Thank you

  
  

  Forrest B************

  Owner

  
  

  email ******@postalconnections.com
  

  PH ************* 

  Hours Monday thru Friday 9:00 a.m. to 6:00 p.m. EST

  Saturday 9:00 a.m. to 1:00 p.m. 

   

  ---

  From: * ******* <*****************************>
  Sent: Tuesday, June 14, 2022 7:08 PM
  To: ****** <*******************************>
  Subject: Re: Breach of agreement

   

  **********************,

  
  

  I'm looking for a place to receive mail. I need to have my mail forwarded. I pay for services on schedule. I want to tell the Better Business Bureau that it was a misunderstanding. I am a senior citizen in a nursing home because I have recuperated from COVID-19. I would like services I contracted in good faith and express to the BBB that I had a  miscommunication. Will you help, please? Thank you.

  
  

  Yours truly,

  
  

  *******************************

  
  

  On Tue, 14 Jun 2022 at 16:57, ****** <*******************************> wrote:
  

  Sir

  
  

  I need to make a correction to my email regarding the Internet postal service.  I should have said *************** not ********.  Please disregard the use of ********.

  
  

  Your request has been processed and is on its way to you.  I can refund the charge of $1.50 but you must make a request to do so.  

  
  

  Thank you

  
  

  Forrest B************

  Owner

  
  

  email ******@postalconnections.com
  

  PH ************* 

  Hours Monday thru Friday 9:00 a.m. to 6:00 p.m. EST

  Saturday 9:00 a.m. to 1:00 p.m. 

  From: * ******* <*****************************>
  Sent: Tuesday, June 14, 2022 4:14 PM
  To: ****** <*******************************>
  Subject: Re: Breach of agreement

   

  Gentlemen,

  I don't have any other way to file a complaint with the local Better Business Bureau. Please take a look at the complaint enclosed.

  
  

  Sincerely,

  
  

  *******************************

  
  

  Customer Answer

  Date: 07/01/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:                
  I have one piece of mail which is lost. The business caused me significant hardship by accepting my business payment and then negating the right of service fifteen days afterwards.
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:06/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mailed a christmas package from postal connections in mechanicsburg pa to my son in Austin Texas..The contents were worth approximately $250. The shipper said the shipping fee included insurance should anything happen to the package. My son never received the package. Attempts to discuss this matter with shipper were always full of his complaints and frustration at having to do extra work contacting his own insurance company. He requested credit card/receipt info for contents; I gave that to him. Tried calling and stopping in store multiple times to check on claim progress. He never answered or responded to phone calls. If I stopped in his daughter said he wasn't in, but she would have him call me. Didn't happen. I ended up stopping and catching him one day and he asked for some additional info and my sons email. That was in March. Stopped in again toward the end of April and his daughter said they still haven't heard anything and these things take a LONG time. So here we are in june. I would like to get a resolution on this matter of the claim for an insured package never reaching the recipient. Thanks for any help,*********************

  Business Response

  Date: 06/21/2022

  June 17, 2022 
  In regard to the above noted file, here is my response and attached documentation. 
  The sender requested a package to be sent to their son on the 20th of December with an expected arrival date of December 23rd 2021. Please see the attached copy of the receipt. The package was delivered by ******* ******* Ground on the 23rd of 2021 to the recipient's address. Please see the attached tracking data from the Federal Express tracking website showing the package was delivered to the correct address. 
  On December 28th ,2021 the sender came into my business claiming the package was never delivered. I started a claim process for the sender. I mentioned to the sender that this can take quite a bit of time to resolve these types of claims. Covid being the major issue at the time due to so many businesses working remotely. I mentioned that it can take 3 or 4 months for any type of resolution to Occur. 
  I requested from the sender at that time copies of the purchase receipts for the items sent as is required by the insurer. The sender seemed to be quite put out that it was necessary to have copies of the receipts to file with the claim. I informed the sender it was necessary to go with the claim information. It was several weeks until the sender brought in copies of a credit card statement that did not readily identify the items purchased. See attached copy. 
  The insurer requested a Notice of Non-Receipt to be signed by the sender and the recipient. I emailed a copy to the sender on or around February 20th, 2022. Several weeks went by and the sender came into my business on March 8th 2022 asking the status of the claim. I mentioned that! had sent a form to her email account that must be signed which I had printed a copy for my file. The sender signed the form to which I emailed to the recipient. To this date it was never signed and returned by the recipient via email or any other method of transmission. 
  I did forward a copy to the insurer for their file in the meantime. 
  On April 4th ,2022 I received an email from the insurer denying the claim. A copy of which is attached. I sent a copy to the sender via email from which I never heard a response to this date until I received the above notice from your office. 
  Please see paragraph 3 which states as follows: 
  "The claimant alleges that the shipment was stolen, however we have tracking evidence from ***** showing the shipment was delivered and additionally the claimant has no supporting CCTV evidence or similar to evidence that the shipment was not delivered" 
  At the onset of the claim to my knowledge the sender or receiver never filed a police report stating the item was possibly stolen. The receiver lives in an apartment complex and again to my knowledge it was not reported to the landlord the package was possibly stolen. To my knowledge the receiver did not ask around the adjacent apartment dwellers to see if they may have picked up the package a well. 
  As I stated to the sender at the onset of the claim that it could take several months for any response from the insurer. The attached copy of the denial was received on April the 4th, 2022, which was approximately a little over three months. The insurer has denied the claim the file has been closed. 
  

  Sincerely, 
  Forest B.

  Owner 

  Customer Answer

  Date: 06/28/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  There are many things in Mr. B********'s response that are not true. 

  First of all, if he would have communicated with me as clearly as he does in his letter to you that would have been helpful.  He was a man of very few words. He was never forthcoming with help, suggestions, explanations, or details of the procedure for filing a claim. It seems like I was intentionally given very fuzzy information. This always left me wondering where we were in the whole procedure and what to expect next.
  1. From the very beginning, Mr. B*********** was exasperated and annoyed with my reporting of the nondelivered package. He claimed I was the only one this happened to. Second, he made lots of comments about how much work this would be for him with forms to fill out and communication with his insurance company. I was told not to go through ***** because their insurance was too expensive for him and he had his own insurance. Also, that it would take much longer.
  2. I was absolutely not "put out" by having to provide proof of purchase. By the time Mr. B************** got around to asking for receipts, it was months after I had purchased the Christmas gifts for my son, and I wasn't sure I still had all the receipts. When he said I could also provide credit card statements, I  promptly provided those. It absolutely did not take me several weeks to bring in credit card statements. I had highlighted the  purchases on my statements, he looked at the statements and he accepted them. Now, he claims they did not readily identify the items purchased!
  3. Mr. B************** and his daughter did not return any of my numerous phone calls. I left messages every time and never received a return phone call. I also stopped in many times and he was usually not there. I tried to make an "appointment" and return when the daughter told me he would be there, but he would still be "out". He normally was in the back room, and sometimes I think he just stayed there when i came in. Whenever either of them were present, they told me this process takes a LONG time. With that in mind, I tried to be patient. But now that 6 MONTHS have passed, I realize this whole thing was a scam. 
  4. I filed the claim on December 28, but it took him almost 2 months  until February 20th to send an email with a request for notice of non receipt. Now this whole email thing is interesting, because I did not receive emails from him and neither did my son initially. Finally a couple days after the 20th, the email finally made it to my son. My son did fill out his request for info and emailed it back. Then Mr. B************* states "several weeks" passed between Feb 20 and March 8 when I stopped in for an update on the claim. That is a 2 week time period, not several weeks, and as I said above I tried to be patient and allow a reasonable amount of time for things to happen. Again, Mr. B********** was not an easy man to reach and the daughter was not allowed/able to give me any information or answers.
  5. I didn't respond to an email on April 4th about the denied claim because I didn't receive an email on April 4th, again. When he didn't receive a response from me, he could have picked up a phone or dropped a note in the mail. 
  6. When I mailed my package, I was told it carried insurance against lost, stolen or nondelivered packages up to $250. While ***** says it was delivered to the building, it was NOT delivered to my son. The package was left in the vestibule. My son checked  there over a period of several days in case it was taken by accident and someone returned it. He also spoke with  management. The reason Mr. B************* did not know any of this information is because he did not ask me. The statement about no CCTV or any other "evidence" is the apartment building's decision and out of my control. At no time was I told to contact police (see 1st paragraph), but I would have gladly done that had I been told it was required for the claim. When my son did not receive the package, I contacted Mr. B****************** the shipper, within several DAYS, to report the nondelivered package. I don't know what happened to the package, but my son did not receive his Christmas present. My family did everything we could to comply with what was asked of us especially given we had very little help and information. The package wasn't received and the recipient is told that's too bad. What a horrible way to run a business.

  Regards,
  
  *********************