Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Select Medical Corporation has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforSelect Medical Corporation

    Hospital
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      On April 21,2023 I received a bill from Select PT advising I owed $66.01. I immediately called and spoke with ******* who advised me I had a zero balance on said account no: *********. I then was sent a letter from Select PT informing me that I have been removed from collection. On May 17, 2023 I was sent another letter from Select PT , another bill for $66.01. I called again and was advised that I have a zero balance spoke with ****** and **** who advised this was for a different account. That acct *********. I sent payment on 5-22-23 in the amount of $66.01. Today I received another letter from their collections advising I HAVE a 74.00 outstanding balance for a D/O/S 3/11.22. I called their billing dept and was advised that this account being ********* has a zero balance. That in fact the $66.01 was an overpayment. I asked why have I not been refunded that $66.01, the said it would take 8 weeks for this refund. This company has done this to me 2x already and enough is enough. I have excellent credit and for them to be sending letters to innocent people is outrageous.

      Business response

      09/13/2023

      We are writing in response to the BBB complaint filed from *******************************************. We have reviewed and will be handling the matter. Contact has been made with ******************************************* to complete the refund she is requesting.

       

      Customer response

      09/13/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************************************
    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      I am receiving repeated bills in the amount of $180 from May of 2022 which has been paid and the check was cashed by ********. These bills sometimes come with threats to be turned over to a collection agency if not paid. I have contacted customer service multiple times and they claim to straighten it out but I keep getting bills. It is harassment at this point. My account has two different numbers which for some reason they can't seem to correct.

      Business response

      08/04/2023

      ****************** stated he had one account with two account numbers.  He actually has 2 accounts.  

      ********* - He started treatment on 2/28/22 for his right knee/ankle/foot and concluded that treatment on 4/25/22 with a total of 16 visits ($30 copay = $480 patient responsibility).

      ********* - He started treatment on 5/11/22 for his low back pain and concluded treatment on 5/26/22 with a total of 6 vists ($30 copay = $180 patient responsibility).

      Attached I have detailed each account with the dates of service, insurance payments and discounts, copays paid and copays due.

      I believe ****************** is confused because there are definitely 2 accounts due to different authorizations being needed.  He paid a total of $180 on account ********* but I believe he thought that would cover the $180 due on *********.  

      ****************** had a total of 22 visits; which would be $660.00 and paid $480.00, leaving the remaining balance of $180.00.  As you can see by the attached spreadsheet, all of his payments are accounted for and applied in chronological order.  

      Customer response

      08/17/2023

      Thank you for resolving this issue.  The paperwork submitted by the rehab was very clear.  It's too bad that the people previously contacted were not knowledgeable enough to provide this information so that  misunderstanding could have been avoided.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I has knee replacement in March of 2021, and was employed and covered by **************** I was getting PT for knee, under Doctor ******* Continuation of PT was joint between therapist and doctor, and all visits were at request of doctor. In 2023, after retirement and change to ********* I started getting bills for my PT. The days in question were in the middle of therapy, before release of the doctor. I contacted *****, and was told that it was incorrect bill coding. I have tried to contact ************************************** (known to me as Select Physical Therapy) multiple times, and unable to make contact with a person. Requests for callbacks have not been made, and in 6 months have not been able to speak to a person to request rebilling with correct coding.I am now being threatened with Collection, for a balance due of $196.00. I do not think that I should be penalized for a coding error, when my insurance would cover the treatments

      Business response

      06/23/2023

      06/23/2023

      First and foremost Select Medical would like to apologize for the inconvenience and/or confusion this has caused. Please note that the balance of $196.00 was denied by the patient’s health insurance, ***** as a result of no authorization and should have been adjusted off. This transaction has been applied and the patient’s balance is now zero. 

      If the claimant has any additional questions or concerns, I can be reached directly at my phone number or email below. 

      Thank you. 
      Sincerely, 

      Collections Supervisor- GA & FL
      Select Medical- Improving Quality of Life

    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My son went into therapy, I submitted the signed paperwork to the Therapy Center and provided the corrected insurance information for processing. I have spoken with them on several occasions and they keep saying they are billing the ins. company but the insurance has confirmed that they have not received any claims for the date of service listed on the invoice. Now they are sending me the entire bill.

      Business response

      05/23/2023

      We reviewed and have fixed the account to be billing the correct insurance and the patient can disregard the statement.  We sent the patient an email explaining this.  Thank you.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I went to local PT I have ******** and *********. They billed ******** correctly however my secondary they aren't billing correctly I see eobs in my online account. My cards were accepted and nothing collected. I was referred by my orthopedic doctor who takes both my plans never a issue. If there is an issue I want to know not wait a year send me a bill. I will speak to the largest orthopedic group in Tampa who sent me here saying this group is a partner about this billing issue for future referrals. If you are their partner you should take ********* and ********.Update please?

      Business response

      04/20/2023

      4/20/2023 

      First and foremost Select Medical would like to apologize for the inconvenience and/or confusion this has caused. Please note that the balance of $364.59 was denied by the patient's secondary insurance, **** ** *******, in error. They processed the claims as out-of-network, however we are a participating provider with them.

      These are being reprocessed with the insurance company as in-network. 

      If the claimant has any additional questions or concerns, I can be reached directly at my phone number or email below. 

      Thank you. 

      Sincerely, 
      *** ******** 
      Collections Supervisor- GA & FL 

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I was referred to Select Physical Therapy in ******** by my doctor who felt I had sciatic pain. No tests were run to diagnose, so I was skeptical. Select called multiple times after they received the referral and I finally decided to give it a try. At my first appt, 10-3-22, I spoke to both the front desk person and the therapist about the cost of PT since I've never had it before. Neither seemed to know and the front desk just said that it's likely $25-$30 co-pay. During my first session, I let my therapist know my concerns that I didn't feel this was sciatic pain and she agreed. Her response was something along the lines that if insurance is willing to pay for it, then she's happy to treat it regardless. The second visit and each visit after there was no mention by the front desk or therapist about a co-pay or balance due. On or around my fifth visit, I started experiencing severe ******* horses/leg cramps in the same leg that was being treated. I let the therapist know of my concerns, that whatever she's doing isn't making it better but making it worse. These ******* horses were new, and began happening almost daily. On my last and ninth visit, I made it clear I would not be returning. As I suspected and as the therapist told me, I did not have sciatic pain. Months go by and on 3-29-23, I received a bill for $961.84. I called the billing **** on 3-30-23 and asked about these charges. They told me to contact the facility in ********, which I did. They redirected me back to billing.I was employed in Oct 2022 and am no longer employed as of 2-3-23. Because I don't have income, I asked for financial assistance. I was told that because I had income last year that I will have to pay the full amount even if it's a little here and there. I can't afford $1K.There is a law called 'No Surprises Act' and what happened to me is a prime example. Staff should have been upfront about the cost of PT. I shouldn't see an enormous, inflated bill six months later.

      Business response

      04/24/2023


      I have attached 4 pieces of documentation:

               Referral from physician stating to treat the patient for sciatica

               Initial Evaluation report from physical therapist to physician

               EOBs from ******* ** that they processed the claims on 3/15/23, applying $814.72 to patients deductible for 2022 that was not met, $147.12 applied to the patients 20% coinsurance for the total of $961.84 patient responsibility.

               Notification of patient responsibility for copayments/co-insurance % and deductibles form and the patients signed statement of financial responsibility.

       

      ************ ****** was treated in accordance with the referral for sciatica received from her physician by our in-network Physical Therapist; who is required to follow the physicians referral/diagnosis for treatment.   A report was sent to the referring physician after the patients initial evaluation.  At the time of her initial evaluation, we verify benefits as a courtesy.  The patients insurance plan has a $1000 deductible, of which $821.29 was not met at the time of treatment, which means the patient is responsible for paying that out of pocket before her insurance will start paying anything towards her medical claims.  In addition, once the deductible is met, she has a 20% coinsurance.  The Surprise Act does not apply in cases of in-network providers. The Surprise Act is to prevent patients from not knowing that they are being charged out-of-network billing due to seeing a provider that is out-of-network without their knowledge.  She was treated by an in-network physical therapist and her insurance processed the claims at her in-network benefit level, which included her deductible.  The patient did attend 9 physical therapy visits as prescribed by her physician.  She discontinued therapy at that point.

       

      ************ ****** was treated as prescribed by her physician and attended 9 visits.  Her insurance processed her claims according to her deductible and in-network benefit level.  On 3/30/23 she contacted the billing office regarding the statement she received and was offered a liberal payment plan of 12 months at $81.00, which she declined.  ************ ****** received the treatment according to her physicians referral and attended 9 visits.  The balance is the patients responsibility as assigned by her insurance company.   I would extend the payment plan to $50/month for 20 months (19 payments of $50 and 20th payment of $11.84). 

       

      Customer response

      04/26/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      The therapist, on day one, did not believe I had sciatica but she would treat it regardless if insurance is willing to pay for it. I asked before therapy was even started what the cost would be. No one was able to provide that information even though you seem to know. If I had a $1K deductible, then I should have been informed well before my first bill almost six months later. Nine appts of unnecessary and overpriced treatment that I didn't need and the therapist admitted wasn't going to help me.

       

      I will pay the bill in full, never use or recommend your company to anyone, and leave appropriate feedback on **** and BBB so others know what they're getting into BEFORE they start treatment at one of your facilities.




      Regards,

      **************************








    • Complaint Type:
      Billing Issues
      Status:
      Answered
      My complaint is in regards to Select Medical Corporations billing department. I was originally charged $160 ($80 each) for two Physical Therapy sessions at their Pearland, TX location on October 20th and 25th, 2022 that my insurance company, *************, completely covered. I contacted Select Therapy billing on November 29, after my EOB showed that I did not owe anything for those two sessions. I was told I needed to wait until I finished all PT sessions. This occurred on December 28, so I again emailed/notified the billing department. Finally, on January 27th, I was refunded a partial refund amount of $60. I emailed again on February 5th that I only received $60 of the $160 I was owed, and the response stated that once everything was resolved the remaining $100 would be refunded to me. Nothing happened. I have since emailed them again and received an email that said I would be contacted in 2 to 3 business days, but I was not contacted. I have not received the remaining $100 owed to me as of today, April 3, 2023

      Business response

      04/13/2023

      April 13, 2023 

      To whom it may concern, 

      After reviewing the account, it was determined the patient is due a refund of $127.46. 

      I left a voicemail for the patient on 04/12/2023. If the patient has not responded by the end of  day Friday to confirm her preferred method of refund, we will initiate a check to be issued to the  patient. The patient has my direct number for any additional concerns. 

      If you have any further questions, please feel free to contact me at the number below between  the hours 8:30am to 4:30pm. 

      Sincerely, 
      ******* ***** 
      CBO Collections Manager 

    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      My daughter attended physical therapy at the *** Health Physical Therapy office in ************. The management there did not bill the service correctly and they still have not resolved it.We have contact *** Health repeatedly (even conferencing our health insurance claims department on the call with them). We have all the information from the insurance companies (my daughter is dual insured with **** and *****) that stat how much we owe.On our last phone call on 1/13/23 the *** billing department said they would resolve it and send a new bill if one was needed.Instead they have referred the case to collections. It is impossible to get a manager on the line to actually fix this issue so please help.

      Business response

      03/01/2023

      We apologize for the delay in researching and resolving this issue.  In reviewing the account, we did make several errors with the secondary payor and the contractual discounts were not applied correctly. Subsequently,  we did not bill the patient for the correct amount.  We will be waiving the patient responsibility and contacting the patient with a zero balance letter.  We have also notified ************ to close the account.

      Customer response

      03/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Complaint Type:
      Product Issues
      Status:
      Resolved
      My daughter, ************, account No. *********, had received physical therapy from the Sugar Land, TX location. Select Physical Therapy has her authorization on file to allow me to handle this issue. After the settlement of the insurance payments and copays, Select Physical Therapy owe us $36.60. They said that the refund had been approved. However, they have not refunded the money. Every time I call, they just tell me that they are investigating and someone would call back, but no one calls back. It's been going on for the last 6-7 months. The phone number of the Select Physical Therapy is ************

      Business response

      01/25/2023

      January 25, 2023  

      To whom it may concern,  

       After reviewing the account, it was determined the patient refund had not been issued yet due  to a delay with our automated refund file. We have issued a priority patient refund which was mailed  out the morning of January 25, 2023 for overnight delivery.  

       I spoke with the patient today, January 25, 2023, and explained what caused the delay in his  refund and that his check was issued this morning. The patient has my direct number for any additional  concerns.  

       If you have any further questions, please feel free to contact me at the number below between  the hours 8:30am to 4:30pm.  

      Sincerely,  

      Bridget Y****  
      CBO Collections Manager

      Customer response

      01/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** & ************
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      Our son received treatment at Select Physical Therapy for several months in 2021. The actual therapist was great and we have no complaints about him. Several months after he was finished with therapy we began receiving a bill with a bogus charge on it for a day he was seen and a re-eval was done. I called the business line the person looked into it and was very apologetic and said that Select had screwed up the claim in some way and they would resubmit, don't worry about it. A couple of months later we received a bill again and the bogus charge was back. I called them again and the person looked into and said the claim was rejected because it was a duplicate of the first claim that was denied. But don't worry, they will get to the bottom of it. A couple of months later the bill was back and the bogus claim was back. This time the person tried to say that our deductible had not been met, but we knew this was impossible. But don't worry about it... blah blah blah. Now the bill is back again and I called the insurance company. They confirmed the first claim was not properly submitted. The second claim they said was not rejected because it was a duplicate, but rather, because whoever wrote it out used invalid claim numbers that are not part of the agreed-upon contract. So according to the insurance company, the claim has no meaning to them. I said that may be fine for you, but if they charge us we will have to pay 5 times more than you would have to pay them. So then the insurance agent tried to call Select with me on hold, but couldn't get through. I called Select 7 times, twice the direct line of the first person I spoke to, and twice using the direct line of the 2nd person I spoke to. The first person appears to be no longer at the company and the 2nd person's voice mail said she would reply "when back in the office." I also left 2 messages with the 800 number and 1 message with the non-800 (direct) business office number.

      Business response

      02/06/2023

      We are working with *** to resolve the billing issues.  *** has paid and retracted payments 3 times on several claims, causing the claims to bill to the patient for non-payment by the insurance, which we have reversed.  At this point, we have moved any balances assigned to the patient back to insurance and are working with *** to resolve.  The patient is not being billed at this time.

      Customer response

      02/17/2023

       Complaint: ********

      I am rejecting this response because:

      They said AT THIS TIME I don't owe anything on my son's account but they haven't said the issue was resolved.
      It doesn't mean they won't make up another charge against him later.  All of their bogus charges have occurred
      months after any service was performed.

      To top it off they sent an email saying that I now owe $120 on my daughter's account! It has been probably 10
      months since they last saw my daughter and suddenly there is a new charge out of nowhere. They said it was
      the result of an audit and if I didn't want to pay I should send copies of all my receipts. I pointed out that this
      is a brand new charge and they know what I paid and what the insurance company paid and they should 
      be able to pinpoint a charge that wasn't paid so I can ask my insurance company about it. They then
      responded to that with "we are going to audit the account." Waitaminnute, I thought they already DID
      an audit!  

      The bottom line is that there have been so many bogus charges at this point, made many months after the 
      last service and the balance was reported as $0, that I don't see how I can have any confidence that an 
      account that goes to $0 will actually stay at zero. As of right now my son's account is at $0, but who knows,
      maybe 6 months now it will go up to $900, and my daughter's account will go up to $500!

      Regards,

      *******************

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.