We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medicine Consultants

Benecard Services, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medicine Consultants.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they are send medication to my ex-wife for my ***************************** without get the payment just billing i spoke ***** the manger he push this to the pharmacy Manger he told some will call me back i but i still not got back they send the medication on 10/03/23 with get the payment from her agian i need to get this resolved meber id *********** BIRTH DAY **********

    Customer Answer

    Date: 10/04/2023

    they this again without calling and the sending medication without payment to me 10/04/23 and the did same to my doughier without making the call and get the payment they send the medication 10/04/23  how many time do i have call them sent letter sena letter that they received on 09/25/23  tracking numer**********************

    Customer Answer

    Date: 10/10/2023

    On 10/02/23 they ship again with payment 

    Customer Answer

    Date: 10/10/2023

    they did  again on 10/10/23 they ship with get payment

    Business Response

    Date: 10/20/2023

    October 19, 2023 

    Dear *** *******:
    BeneCard PBF takes member complaints very seriously. Upon receiving the above-referenced complaint, we initiated an immediate investigation into this matter.
    After reviewing the member’s profile, it was determined that the daughter is covered under her father’s (*** ******’s) prescription plan through his employer. *** ******’s ex-wife makes all the payments for their daughters’ medications. The primary account holder (*** ******) is ultimately responsible for all charges associated with any transactions related to his daughter or any other dependents listed under his cardholder
    status. The mother’s credit/debit card information is the only card saved on the daughter’s profile for payment and in our mail order system, Benecard Central Fill. If for any reason the mother does not pay, *** ****** is ultimately responsible for all charges.
    Benecard Central Fill’s policy for all mail order prescription orders that are processed where the out-of-pocket cost is below $100, is to allow for those orders to be mailed without payment being required. If the out-ofpocket cost is $100 or more, we contact the member for payment and then ship the order. *** ****** is asking that Benecard Central Fill go outside of our current process and collect payment from his ex-wife for
    his daughter’s medications, which are under the out-of-pocket limit of $100, prior to shipping. Benecard Central Fill added an alert to the daughter’s account that advises payment is needed before shipment, but this is not a guarantee. If payment is not collected, the mother may call in and make a payment at any time.
    The dependent’s mother was called on 9/28/2023 to ensure her credit card information was used for payment on the most recent medication refills at our pharmacy, Benecard Central Fill.

    If there are additional questions or concerns, please contact me at ###-###-####.

    Sincerely,

    Vice President of Corporate Projects
    Corporate Privacy Officer

    Customer Answer

    Date: 10/20/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: They told over the phone that They will not process the ship without a payment. It look like they are have intornal issued that they can handlke them seft mabe  they need new emplyes that can read englishj

    Regards,

    ***********************

    Customer Answer

    Date: 10/20/2023

    I just what to do what hey tell on the phone and i not respoinceball for my douther cost they aready have the court order and i attacing a copy of the court order to this compliant it hightlight

    Customer Answer

    Date: 11/02/2023

    I spoke to the Company and I think came to resoulition they told me that all medication will be not sent and they will call on all medication if this the tru i happy with that

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase medication from BeneCard paid $545 ,was not sent the whole prescription and BeneCard refuses to send the remainder of my prescription, had to file a appeal and it was approved and I still have not received the remainder of my prescription

    Business Response

    Date: 03/17/2023

    March 16, 2023 
    Dear *** ******* *******, 
    BeneCard PBF takes member complaints very seriously. We initiated an immediate investigation into  this matter.  
    After reviewing the members profile, it was found a prescription from the prescriber was received with  the dose increase. However, a prescription with the original dosing was already in process and so the  new prescription was placed on hold.  
    After the investigation was completed, the member was called to ensure they had enough medication.  We explained to him that we received a prescription at the end of December 2022 which was set to  process on 1/10/2023. However, on 1/6/2023, we received another prescription with directions  indicating to use a higher dose. Because the first fill was already set to process and ship, the newer  prescription did not process and was put on hold. We explained that the prescription with the updated  dosing will be processed for future fills and the older prescription was discontinued. The member will  also be sent the difference between the original dosing and newer dosing and will not be charged an  additional copay. 
    The member was happy with the resolution and appreciated the outreach.  
    If there are additional questions or concerns, please contact me at 1*************.

    Sincerely, 
    Jamie ** N***** 
    Vice President of Corporate Projects 
    Corporate Privacy Officer 

    Customer Answer

    Date: 03/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ****  

Benecard Services, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.