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Business Profile

Ophthalmologist

Riddle Eye Associates PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ****** ********** as my Insurance. I am covered for a routine eye examination. I went to Riddle Eye and got just a routine eye examination, but was charged for a medical procedure? ****** ********** is siding with the doctor and saying it was a medical procedure because they do not want to do the additional paperwork involved with this claim. One of the ladies I spoke to at ****** ********** said it was improperly coded on the bill. I have called both the doctors office and ****** ********** and have gotten no help at all with this. I want ****** ********** to do what they are supposed to do and pay this doctor for my routine eye examination. I just want this bill to get paid. I do not think I should have to pay for someone else's mistake here. This is fraud isn't it? to do one thing and then charge you for something else? I just want this bill paid after the bill is properly coded and resubmitted. Please let me know what you can do for me as I have nowhere else to turn. Thank You!

    Business Response

    Date: 09/27/2022

    September 26, 2022 

    Good morning, 

    I am writing in response to Complaint letter dated September 18th. 

    I would first like to say that I believe we already addressed this complaint with full disclosure as to the circumstances involved. We followed all protocol and even contacted the insurance company with a resubmission of charges even though the patient'clearly stated having medical issues that needed tending to. Initially, proper billing procedure was initiated and for as the patient's medical concerns were tended to. 

    Because the patient is so adamant about the type of visit she wanted billed, we have retracted the claim from her insurance. 
    If there is any other explanation needed, please feel free to contact me. Enclosed please find the initial response we prepared and sent on September 8th. 

    Thank you, 
    Jennymarie M****** 
    Practice Administrator

Riddle Eye Associates PC is NOT a BBB Accredited Business.

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