Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to A&L due to the check engine light being on. After a diagnostic test, multiple codes indicated problems with the vehicle. It was determined the only code triggering the check engine light was a temp sensor. I explained i wanted ALL issues with the vehicle corrected because a third party dealership was covering all repair costs. I was told the other codes were old and the only work performed on the vehicle was the temp sensor. While driving home from A&L my low coolant light came on and I was told it would be a separate bill to correct that issue. In addition to this my check engine light came on the very next day 5/6/24. A&L is stating it will be another $200 to diagnose the problem and if it’s a different issue I now have to pay for it.

  Business Response

  Date: 05/16/2024

  Please review attached response, feel free to contact me with any questionsMay 16, 2024 
  *** ******** 
  To whom it may concern, 
  *** ***** presented his car with a cooling system issue, diagnostic code *********. Engine coolant temperature sensor 3 circuit high. The diagnostic print out is included. It was the only actionable fault. The repair was performed and paid for by a third party. 
  We did schedule an appointment for *** ***** on May 8,2024 with the understanding that if the issue present in the car was related to the work, we performed there would be no charge. As for the new concern of a check engine light diagnosis we informed him that if it was unrelated to our repair, he would be responsible for a diagnostic fee. *** ***** failed to keep the appointment. 
  Our offer to look at the car still stands with the conditions noted above. We repaired the car per our estimate and Kendal Nissan remitted as agreed. *** ***** purchased a 4.5-year-old Land Rover that no longer has basic warranty protection. 
  *** ***** states in his complaint that he wanted "ALL" issues with the car repaired; we repaired the issue present in the car and offered to review our work. He failed to give us that opportunity. 
  Doug B***** 
  

  
  

   

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the business to trade in my car. They offered less than blue book value for my car. They wouldn't offer more. Just Good Luck! I traded in the car for different car 3/18/2024 at 5:30 pm and went home with it for my wife to drive it. My wife is unsatisfied with the new car. The seats are uncomfortable, and it is difficult for her to back the car up. I contacted the business that I wanted my old car returned to me at 7:00 pm within 1.5 hours of purchase. The next day I was at their business at 8:30 am 3/19/2024 when they open to return the new car and get my old car. They wouldn't reverse the deal. They offered to sell my car back to me for $2000 more plus taxes. This is unfair and unreasonable. Please help us get this transaction reversed at no cost to us since it was done in a timely manner. We are willing to pay any reasonable fees involved.

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: 
  
  I am sending in a complaint today regarding a situation that I am dealing with regarding a purchase of a 22 BMW X3 on 02/25/23 from A & L Motors. 
  On 02/25/23 I went into A & L Motors with the thought of trading in my 19 Lexus NX300h. I arrived and started to look at several vehicles that were of interest to me, the retail business manager, Walter L***** was the gentlemen I dealt with regarding the purchase. I found a 22 BMW X3 that had 9k miles on it that I decided to purchase. Walt sold me this car for $49000 and gave me $29500 for my Lexus, as the trade in. 
  Within the 1st week to 2 weeks I discovered a problem with my entertainment system, at first I thought it was a fluke then I realized something was definitely wrong with the vehicle. I contacted service and they advised me to bring the car in. After a couple of days they called and said they could not find the problem, they asked me if I could to take a video of the radio when it started to "act up". I then made an inquiry with another manager (Walt) was off that day to ask if this car had any prior problems relating to the entertainment system. His answer after looking it up, was yes. Prior owner brought it in when it only had 1k miles on it, they then I believed, changed the head on this vehicle. You can refer to the letter attached that I sent to the owner, ********** regarding the rest of the details of the future transactions with his company. ** ******* by the way was out of town for 2 weeks during the time the transactions occurred at the end of April. (see attached letter dated 04/30/23 to *** ******** 
  
  
  *** ******* contacted me yesterday 05/19/23 regarding the letter I had sent him. He said there was not much he could do since the new deal had been done with the new purchase of the 22 Jaguar. I advised him that I lost $3000 on the deal, they gave me $46,000 on the BMW trade instead of the $49,000 that was promised to me by Walt. *** *******, though pleasant to me, did not seem very concerned over this deal and solving my concern. He offered me 1/2 off mud flaps, I was at one point interested in, approximate value $117, I made a mention of possible tires, he offered 20% off of tires he sold, although he insisted they would do the install 
  with me paying for the installation. The 20% off was I am sure his mark up since they do not sell tires, so again not much help or discount, the cost of installation I am sure alone from them would make up for the 20% off at their going rate. Also mentioned was a possible detail job in the future on my car. These were some of the options he gave me to choose from. He advised that $3000 refund was out of the question and not possible. I told him I would stay in touch and advise him of my decision. 
  
  
  I am upset and felt that Walt did not honor his promise to me, he confirmed to me that was what he said but did the best he could. I do not believe he did nor do I believe *** ******* made any offer of value to me that I felt was even close to being fair. I am 67 yrs old and am an experienced car buyer their lack of concern and making me satisfied with this deal is beyond what I have ever dealt with when buying a car. I lost $400 on the installation of a car hitch I put on the BMW along with 2 car payments that had been made not to mention the interest rate had gone up slightly. I feel the original deal, which was $3000 difference, is what should have been honored. Your help in this matter would greatly be appreciated I am only looking for what is fair and was promised to me.
  
  April 30, 2023 
  Mr. Steve L****** 
  A and L Motors 
  3780 William Penn Highway 
  Monroeville PA 15146 
  RE: Purchase of 22 BMW X3 
  
  Dear *** *******: 
  
  
  This letter is regarding a recent purchase of a 22 BMW X3 car from your dealership. It was used and the price was $49000. I traded in my car and received $29500. 
  Wthin the first couple of days of having this vehicle the radio started to jump screens and change channels. I called service they advised to bring the car in, which I did. They could not find the problem, they asked me to take a video next time this happened, so I did. I sent them 3 videos to watch so that they could see how the radio was defective. I then made another appointment to take the car in for service, they advised me they were going to escalate the problem to engineering. I contacted one of your general managers and inquired as to the service history on this car. They advised it was brought in by the original owner with 1k miles with a radio problem, they replaced the head according to the records, but obviously did not fix the problem and I believe the original owner may have traded the car in with 9k because of this. 
  After I found this out I was concerned, I contacted Walt my sales manager approximately 22 weeks ago asking what happens if this car is a lemon and can't be fixed. He said we would then go back to the original deal and I would loose nothing. I brought the car in last week on 04/27/23, they put a new head on again, I pulled out of your dealership and within the next couple of miles the radio started to jump screens and go crazy. I called service, they were stumped, I then called Walt to say this seems at this point to be a problem from the factory and obviously a big deal, he said let me call service, this was late Friday afternoon approximately 3pm. 
  followed up with him on Saturday (04/29/23) morning confirming I wanted to get another car, he understood and agreed. I was interested in your 22 Jaguar XFR it was approximately $3200 more in price. He gave me some numbers said it was a good deal for me, so I went in to drive the car and potentially buy it. When going through the purchase agreement I noted the payoff on this car was $28000 my previous car pay off was $22000 and I had just made my 2nd car payment last week. I had also put down $1000 on this new car. The agreement showed I got $46000 for the BMW (not the original purchase price of $49000) I ask Walt as to why his statement to me of going back to the original deal was not honored. He advised he did as good a job as he could and it was a good deal, after all they may have this car for awhile to figure out the problem. I said sorry about that but it was not my problem that car should not have been resold. I felt my payoff should have been $25-$26000 especially since I gave him $1000 down. 
  Your staff from your dealership have been exceptionally nice, however, I am "disappointed "on this deal. I recognize a loss of approximately $3000. I had inquired ahead of time for just this reason regarding this problem so I would know what my options would be. 
  This wasn't the original agreement made regarding rectifying this situation. I hadn't received the deal I was promised. I would appreciate your time reviewing this deal and will be anticipating your response. I greatly appreciate your time on my behalf. 
  
  Sincerely, 
  ******* **** 

  Business Response

  Date: 05/23/2023

  We did not force customer into this deal.  We offered to fix the BMW as it is under factory warranty. Customer told us that she wanted out of the BMW, the deal received was an option that we offered.  Nothing was hidden or undisclosed. Our owner did respond to customer. He offered to help in the ways that were stated (discount on parts, tires etc.) as goodwill gesture. That is the final offer made to customer. 

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/2023 me and my father purchased a Jeep from A&L Motor Sales in Monroeville. The very next day the check engine light came on. I immediately conacted the sales manager, and there was no response back. Upon diagnosing the engine light, my dad found out it was misfiring on cylinder 6. About two weeks later we reached back out to the dealership and they claimed they talked to me, which they did not. I’ve reached out to the attorney generals office and the state representative office to see what could be done. This dealership is very fraudulent and is untrustworthy. I would never recommend anyone going here. I’m out of a vehicle until I repair its major engine issues. I’m seeking repair through a certified Jeep dealership for the vehicle to be repaired to the advertised condition which was no major mechanical issues.

  Business Response

  Date: 04/15/2023

  ******* *** ***** ******* did purchase a 2014 Jeep Wrangler on January 18, 2023. Prior to them purchasing the vehicle, we entered this vehicle into our service center.  As you can see from the attached Repair Order, this vehicle needed a few items to pass Pennsylvania state inspection, which we did fix these few items. At this time, there was no check engine light present. This vehicle was ran through the shop for the inspection and the emissions, which both passed, with no check engine light ever present. On January 18th, 2023 when ******* *** ***** took delivery of the vehicle, they signed multiple forms stating that the vehicle is AS-IS.  These forms are also attached for review.  They were also offered a warranty, which they also declined. The day after ******* *** ***** took delivery of the vehicle, the engine light came on per *******. She then informed Tom G********* our pre-owned salesman, that she was going to have her father read the check engine light code since he was a mechanic. That was the last we heard of the issue until ***** reached back out to Tom on February 13, 2023. This is almost a month later since purchasing the vehicle. If this vehicle would have been brought back to A&L Motors the next day when the engine light was present or if the customer had purchased a warranty at time of sale, there might have been something A&L Motor Sales could do; however, at this time there is nothing we can do. 

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  the next day after purchasing the jeep, see photo attached for proof that ******* never stated that ***** was able to diagnose the vehicle’s engine code. There was no response from Tom after the text was sent. We are aware that we declined a warranty and we purchased the vehicle As-Is, but under PA law we have 30 days to take action if something mechanically goes wrong with said vehicle. There was no response giving after reaching out to Tom. ***** called multiple times in a two week period and was never given a call back. After finally reaching Tom (before the 30 day period was up) he stated that there was nothing to be done and he would not be helping us. During the phone conversation between Tom and *****, ***** said “What were you going to then that your not going to do now?”. Tom’s response for lack of words was nothing could be done and no guarantee of any repair. ******* and her father, *****, trusted a dealership to sell them a reliable and safe vehicle to get her to and from work and home. This dealership has done this countless times to other individuals, there are numerous horrendous reviews on BBB about their service and vehicles. These other individuals stated that they have reached out about their conflicts with the vehicles and they have not helped them even if it was the next day. 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *******

  Business Response

  Date: 04/18/2023

  There is nothing else A&L Motor Sales is able to do.  Thanks 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to honor or correct the online price which I started all pre paper work for

  Business Response

  Date: 01/14/2023

  This was CLEARLY an error in price listing. There is also CLEARLY a disclaimer on our website in case this happens. Simple logic would tell anyone, that NO one is going to sell a new car that has an MSRP of $ 66,000 for $6,600. This was simply a mistake that unfortunately happened. We corrected this as soon as it was noticed. 

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my car in service in May 2022. I had been receiving txt communication from the rep (Nick) handling my account. Nick continued to tell me that they were just taking the car on extended test drives and if successful, would be complete soon. I didn’t hear back from Nick for 1 month so I called. I was told Nick no longer works there and the Sales Service Mgr, ******* was handling my account. First, I’m baffled how he could handle my account and never get it touch with me. My car had sat at the time for 1 month since Nick left. Did you not even wonder why this car was sitting unattended on your lot? I spoke to ******* who promised to follow up within 2-3 days. After 1 week of repeated calls, he called back to tell me what I had expected to be done had not. I asked to have a new SMG pump installed and was with the car when it was placed in service. They never installed the pump and had been trying to fix the connector on the old pump. That was extremely frustrating to find out after 3 months. Next I asked for a list of everything they deemed needed to be fixed. ******* was able to read off a few things. I asked if he could email that list he just read from, so I can have it in writing. This was on a Friday. He said he’d email it on Monday. It is now 2 weeks since he said he would email me the list he already had. I’ve been calling and leaving messages daily for 2 weeks and can not get him to respond. He will not return my calls. My car has been with them for almost 4 months and I can’t get anyone in the service Dept to speak to me about my car.

  Business Response

  Date: 09/03/2022

  Yes the car is in shop and was miss handled from previous employee and I and the technician called called customer to come in and look at car for there are so many things to fix? Car has been sitting for years and he is trying to restore car , I told him we would look over for state inspection and I am working on email him list what car need , he will have that list on Tuesday and he then can decide what he would like to repair , the car should have been turned away from the beginning cause we don’t restore cars and there is a lot wrong with car , but again he will have his list on Tuesday and can decide what he would like to do 

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  I do not feel comfortable closing this matter at this time.  I have been calling daily, asking for updates and have not been able to get a response.  Not even a status update on what was promised.  Three weeks have passed with no communication.  If you invited me to come in to look at all that needs fixed and have been able to read the list to me, why does it take 3 weeks to respond saying that I’ll get the info today.  I’m also concerned that they’re promising the email today when they also promised to send the email 3 weeks ago.  I also do not feel that the dealer should now be saying the car should’ve been rejected….that is not my fault.  Their rep accepted the car and work that needed done.  I would like to keep this open until I receive that email
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *******

  Business Response

  Date: 09/08/2022

  Customer has e-mail with details and auth all the work on his car.?

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought a slightly used 2021 $50k Dodge Ram 1500 from these guys and upon getting home my son points out the tail light has a crack in it. I immediately message my salesman Tommy and received no response. I messaged him again on Monday (today) and he told me "as is" and that the dealership wouldn't replace the light. This is a safety item that won't pass inspection. He claims it passed their phony inspection at their dealership. Well it won't pass inspection in my state. They guys refuse to make things right. Tommy said he would offer to pay for half of the tail light and I said no that they should pay for the whole thing. He refused.

  Business Response

  Date: 08/26/2022

  *** ****** ****** did purchase a 2021 Dodge Ram from A&L Motors on August 20th, 2022. Before taking delivery of the vehicle, A&L entered this vehicle into our service facility to do a Pennsylvania state inspection, emissions and safety check (see attached Repair Order). There was nothing noted during this inspection of a blemish in the tail light at this time. In saying that, our first issue with this customer is that we do not believe there was anything wrong with the tail light before the customer took possession of the vehicle. Even upon taking delivery of the vehicle, *** ****** looked over the vehicle and was satisfied with the truck. Second issue we are having with the customer is if there was this imperfection in the tail light that the customer attached a picture of, this would still pass PA state inspection. Since we are a reputable dealership, we offered to help *** ****** out with his tail light issue and we offered to pay half of the cost of a tail light even though this was not A&L’s fault or wrong doing. *** ****** declined this good gesture of splitting the cost with him and he wanted A&L to pay for it all. We declined because of the two mentioned reasons above. *** ****** began to slander our sales representative Tom G******** and A&L Motor Sales on multiple social media platforms. A&L Motor Sales will now not be contributing anything towards *** ******’s tail light issue.

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  
  

  A&L Motors is doing bogus state and safety inspections on the vehicles they are offering for sale to the general public. Not only did they sell me a vehicle with a cracked tail light (safety issue) but they refuse to make the situation right. I have also filed a complaint with the PA state attorney General and also the department of transportation that oversees vehicle safety inspections in the state of Pennsylvania. I gave A&L Motors multiple chances to fix the situation and they would only agree to pay half of the cost to fix their screw up which is not ok in my book especially after I just purchased a $50,000 vehicle from them. Please see attached picture of the cracked tail light that this dealership passed off on a unsuspecting customer.
  
  Regards,
  ****** ******

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday, July 1, 2022 - Purchased a 2014 BMW X1, Salesman WL assisted me during the transaction. Overall, I think WL is a decent guy. One thing to note about the transaction: The deal was done and was getting for delivery, I was handed (1) key. I was surprised and asked WL “where is the 2nd key?” I was told that A & L didn’t have to provide (2) keys. I mentioned that no one indicated that there was only (1) key & I was told that A & L did not have to disclose that as a condition of the sale. (cost $319) Saturday, July 2, 2022 - Drove the car & by the time I got home the vehicle was making a screeching sound out of the back end. I let the vehicle sit and later that evening I decided to try and figure out the source of the noise. When I removed the rear tires, both back rotors were very rusty & on the right rear tire there was no “meat” on the brake pad (the backing plate was setting against the metal). At that time A & L was closed for the holiday weekend. Sunday, July 3, 2022 - I called *** **** (local shop) and they said they would look at it for me as I am going out of town & my daughter would have the car. They looked at the car & informed me that both back rotors were ruined & I needed new rear brake pads. I had them do the work. I was instructed not to use the parking brake as it is also in poor shape & if I use it, it may begin to make noise again. The brake service cost ($662.32 copies attached). The emergency brake has not been repaired. The thing I find most troubling is that both Walter & I signed a Damage Disclosure Statement that indicated the vehicle would be able to pass state inspection. I signed it in good faith, but as noted in my *** **** receipt, the vehicle would not have passed state inspection in the condition I received the car. A & L is not willing to reimburse me for the cost. (I tried to work it out with them 1st) I would like to be reimbursed the cost of getting the brakes repaired & be provided with a 2nd key for my vehicle.

  Business Response

  Date: 07/12/2022

  *** ****** did purchase a 2014 BMW X1 on 7/1/2022. When purchasing a pre-owned vehicle that is not a certified pre-owned, we only supply the next customer with the amount of keys that we have for the vehicle.  In this case, we only had one key from the previous customer so we only suppled *** ****** with 1 key.  We gave him the option to purchase another key, at our cost, if he would like. As far as the repairs he performed on his vehicle at a third party facility goes, there is nothing that A&L is able to do here. *** ****** could have waited until we were open to bring the vehicle to our service facility to look over and repair the potential issues. My service facility did a used vehicle check on this car before *** ****** bought this vehicle and these issues that he is stating were not present. If *** ****** thought there was an issue with the vehicle, he should have brought it back to us instead of taking it to a third party facility. We don't reimburse customers for having work done at third party facilities but would have gladly handled the potential issues for the customer if it was brought back to our service facility. At this time, there is nothing else A&L is able to do here. 

  Customer Answer

  Date: 07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  I did spend good money on this vehicle ($24,000 in cash & trade) & I feel that A & L Motors did a poor job in handling my complaint. There was an obligation on their part to make sure my vehicle was able to pass inspection (I have the document that proves that) & when I took it to a 3rd party shop (*** ****), they indicated that it would not pass inspection (2) days after driving it off their lot. There was no brake pad left on the passenger side, rear wheel. I did the visual inspection myself and *** **** confirmed my findings. Having no rear brakes is a serious safety concern and *** **** was able to address the issue when A & L was not (they were closed). It was an expensive lesson to learn ($660) in dealing with a so-called premium car dealer, A & L Motors. I also feel that they were determined not to make it right. I would caution anyone who deals with A & L in the future.
  As far as only getting (1) key to the vehicle.  It was never disclosed that there was only (1) key during the entire sales process and when I was looking for key number (2) they said I would have to purchase it for $320. A & L Motors is a low-class organization.    
  Regards,
  
  ****** ******