Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 I pay for a service that was never complete, and would like a refund.

  Business Response

  Date: 04/08/2025

  
  We have directly contacted the customer to resolve the issue and have processed their refund. The customer mentioned that the complaint was filed due to a conversation with a member of our team, who allegedly informed them that a refund would not be issued. However, our records do not show any phone logs indicating that the customer contacted our office or spoke with any of our staff.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I presented this company with an invention that I had and they told me they were going to be marketing patenting and producing my invention as long as I gave them a $5,000 up front payment for start to finish of the product and nothing ever came about any of what they promised. Now I am stuck with $5,000 less and no product or patent. This is why I am filing a complaint against invention home I think they are scammers and I would like to have my money refunded if possible thank you

  Business Response

  Date: 02/06/2025

  We have received Mr. ****** complaint and request for a refund. We want to assure Mr. ***** that the services he paid for were in no way a "scam" and would like to provide a detailed clarification of each service he purchased and received.

  Mr. ***** paid a total of $4,927.00 for the following services:

  $399 Patent search conducted by the patent attorney, with Mr. ***** receiving the full search results.
  $539 Preparation and filing of the provisional patent application by the *****************************. Mr. ***** was provided with all relevant filing documents and received a filing number from the ******
  $60 USPTO provisional patent application filing fee.
  $3,899 Virtual 3D prototype and marketing portfolio. Mr. ***** was able to download the portfolio and all artwork files to his personal computer.

  Please note that our marketing services are provided on a contingency basis, as outlined in the Service ******************* signed on 5/16/2023.Additionally, the Service Agreement clearly states that we do not guarantee the marketability or patentability of any product.

  Over the past year, our marketing team submitted ******************** portfolio to over 50 companies. Unfortunately, none of them expressed interest in advancing to the next stage of review. While we cannot control whether a company chooses to license a product, we make every effort to present the product in the best possible light and reach out to as many potential partners as possible. Our goal is always to assist our clients in achieving success.

  We genuinely value our clients and strive to provide high-quality services, and we hope this clarifies the services Mr. ***** has received.

  
  

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It saddens me that I must write this email and complain against Invention Home. When I owe them money they were really excited about my invention, my chewy Catan doggy travel tote. However when all the money was paid I have yet to have any communication I have reached out to learn that they have used all the resources regarding my pet product which they are supposed to specialize in pet products and I also was told if I want to reach out to other companies on my own I could but I thought that’s what I was paying them for so it saddens me that I must write this regarding Invention Home I have no idea where my Invention stands at this point for no one reaches out thank you

  Business Response

  Date: 08/08/2023

  We are in receipt of *** ************ complaint and surprised she chose to file a complaint with the BBB stating she has not had any communication with us and does not know where her account stands considering a member of our staff spoke to her on 7/24/23 to discuss her product and marketing status. Based on that conversation,  *** ********** was going to consider whether or not she wanted to waive confidentiality so that we could approach additional companies for marketing efforts and let us know, but we never heard back from her.
  

  We would request *** ********** contact our office, as discussed, so that we can resolve her complaint and discuss where things stand.

  Thank you.

  Marcia V******

  Director, Customer Operations

• Initial Complaint

  Date:03/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finish the job

  Business Response

  Date: 03/30/2023

  We are in receipt of *** ********* complaint and are sorry to hear of his dissatisfaction.  We have not done business with *** ******* since April 2022, so it is surprising that he filed a complaint almost a year later.

   

  *** ******* suggests in his complaint that he did not know he was required to file for additional patent protection, but this information is incorrect.  When *** ******* became a customer of InventionHome in 2021, he was supplied with two agreements  (see attached documents and highlighted areas) that clearly explained additional patent protection would need filed in order for InventionHome to continue marketing services once the provisional patent application expired.  *** ******* agreed to both documents in January 2021.  Further, *** ******* was contacted by the patent attorney to discuss various options available, but he declined to move forward with additional patent protection.  Per our policy, and to protect customer and product confidentiality, InventionHome deactivated *** ********* account.  

   

  If any further information is required, please feel free to contact me.

   

  Marcia V******

  Director, Customer Operations

  Customer Answer

  Date: 04/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  **** ********

  before I paid them any money I should of been made aware that an extra $7000 would be needed to keep working with them. That’s not just easy money to come across. Im sure if it cost that much I would have waited and now paid for nothing. They’re hustling people out of money because they don’t show proof that they’re even contacting companies to advertise your invention. 

• Initial Complaint

  Date:09/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you because I no longer need your service(s). And I need my money back. 
  in May, I wrote to you and gave you a deadline to do something or give my money back. So far you haven't done either. They responded by saying "Progress". 

  
  I have given you almost $10 thousand dollars and the only thing I have seen is two low-budget videos and two overnight patent searches. 
  The only thing that is constant with them is more money. When I see Mr. H****'s name l automatically know that they want more money. I refuse to give them another $10,800 more, it's over. 
  I refuse to keep going on with the 5th of the month thing. It's the same thing. Nothing changes. 
  Your response now is "Progress", really. 

  
  I was also told that an idea is chosen every two weeks. And I was also told that they will refund my money if I wasn't pleased with their service(s). They also said that they have thousands of companies to send the invention(s) to. I refuse to keep kicking this can down the road. I was waiting to see that happen, but so far they just need more money. NO! 

  
  They have only submitted about 75 videos to their companies. Then I read again "Progress", no more progress. I need my money back so I can find someone else to help me. You haven't done anything for the amount of money that I have given to you. 
  Who goes to an invention show and takes no inventions? They did. 

  
  I have so many e-mails from inventionhome.com. My internet bill went from $30.00 a month to $75.00. I have so many e-mails from them that my bill is still in jeopardy of increasing. Who does business over the internet? They do. And Kristin J***** is a. 
  When I asked for my money back I was told that when a company wants the invention I will get paid first, I need my money back. I am on hold with these people and I will do what I have to do to get my money back. I will let inventors know how they conduct business. On a monetary basis, yes. I need my money back so I can move on. 

  
  Thank you for your time and attention in this matter. 

  
  Kind regards, 
  

  
  ****** * ******** 
  

  
  

  Business Response

  Date: 09/27/2022

   

  We are in receipt of Ms. ******** complaint and would like to clarify false statements and misconceptions.

  
  Ms. ******** is a repeat customer and purchased services from InventionHome in 2021 and 2022, respectively.  Both purchases resulted in the following services that Ms. ******** received:  patent search, provisional patent application, premium portfolio website, and audio enhancement.  Ms. ******** suggests in her complaint that all she received was “two low-budget videos and two overnight patent searches” which is clearly a false and inaccurate statement. 

  
  To clarify, Ms. ******** received the following services:  two professional patent searches completed by a highly reputable law firm, two provisional patent applications filed with the United States Patent & Trademark Office giving her “patent pending” status for both inventions (see attached), and two professional portfolio websites with audio enhancement, both of which Ms. ******** approved.  Further, we would like to point out that after Ms. ******** approved of the work InventionHome provided to her, she was presented with a customer survey and raved about the services with the following survey comments: “I appreciate everything you have done. I could not do anything close to what you all have done. You are timely in every facet of this process. And, you are professional, courteous, truthful and reliable.  Thank you, ******.”  

  
  Ms. ******** contacted our company mid-August 2022 suggesting that she no longer required our services and demanded a refund.  Unfortunately, we were not able to extend a refund because all paid services were completed and approved of by Ms. ********.  All services were outlined in the Work Verification and Service Agreement documents (see attached) that Ms. ******** agreed to in 2021 and 2022 respectively. 

  
  We are sorry that Ms. ******** is dissatisfied and equally sorry that Ms. ********’ product(s) were not picked up by a company for licensing; however, whether a company chooses to license a product is not within our control and should not negate the services we provided.

  
  Marcia V******
  Director, Customer Operations

  
  

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  It is indeed true that I liked the artwork done by Invention home on "Intimate."  I accepted the drawing(s) but wanted to change things about it.  It was too late when I wanted to make some changes because It has inconsistencies in it.  I also knew that I could make changes when the idea was chosen by a company.  I don't have $5,400 more dollars to give them.
  

  
  It is indeed true that accepted the artwork done on "SaniPlus" and "SaniWipes".  I was out of time to make changes to them as well. The video is somewhat lifeless.  I didn't know if he wanted to say grace or if he was waiting for someone to put food on his plate.  I don't have $5,400 more dollars to give them.
  
  SaniPlus was supposed to be a trio.  It was supposed to be SaniPlus, SaniWipes, and SaniMist.
  
  I have been going to VAMC in Oklahoma City since 1990.  I have seen all sorts of illnesses there.  People coughing, won't wash their hands, and need haircuts and shaves.  
  
  I wanted to see if I could get a VA contract for veterans.  I called VA in D.C., but I am not sure what to do or who to contact.  I also gave Inventionhome some names, as well.
  
  I've received five or six different e-mails from invention home about filing a Non-Provisional Patent(NPP).  I got the first one about five weeks after I gave them the initial payment.  I wish they were more adamant about my inventions.
  
  I don't understand why invention home can't keep my inventions in "patent pending" status until I can figure this out.
  
  
  Kind regards,
  
  Regards,

  ****** ********

  Business Response

  Date: 10/25/2022

   

  *** ******** contacted our office on September 8, 2022 notifying us that she no longer needed our services (see attached).  Based on her request, InventionHome deactivated and closed both of her accounts.  

  
  The emails *** ******** received regarding the non-provisional patent are courtesy emails that go to all customers as a reminder that their patent protection will expire in 12 months.  We do this in order to provide good customer service and to give our customers enough time to decide if pursuing longer patent protection is something they would like to do.  The fees that *** ******** is referencing are not InventionHome fees but rather fees the patent attorney charges for the non-provisional patent application preparation and filing.  

   

   

   

   

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

   

   

  *Isn't it true that you have information on your site that says an idea is chosen every two weeks?  Yes or No
  
  *Isn't it true that you have only contacted less than 100 businesses in a year?  Yes or No
  
  *Isn't it true that I sent Kristin J***** government contacts?  Yes or No
  
  *Isn't it true that she never did a thing with this info?  Yes or no
  
  *Isn't it true that patent searches should take at least five days or more?  Yes or No
  
  *isn't it true that my searches took only two days or less? Yes or No
  
  *isn't it true that I got an e-mail from Carla B**** in April asking for $5400 dollars? Yes or No
  
  *Isn't it true that I told you I haven't any more money?  Yes or No 
  
  *Isn't it true that you knew at least four months in advance that I had no money?  Yes or No
  
  *Isn't it true that have no way to help a  client with an alternative way to pay?  Yes or No
  
  *Isn't it true that the only way to go forward is to pay $5400 dollars?  Yes or No
  
  *Isn't it true that Marcia V****** went to an invention show in Chicago, IL March 5 thru March 7? Yes or No
  
  *Isn't it true that she took nothing with her? Yes or No
  
  *Isn't it true that you said that I would get a refund if I were dissatisfied?  Yes or No
  
  I am going to turn you in to Veterans Affairs, Oklahoma Attorney General's Office, and Pennsylvania Attorney General's Office for misleading clients and entrapment.

   

  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USERS! ONLY TIME MIKE AKA MICHAEL CALLED YOU WAS TO GET MORE MONEY OUT OF YOU! WHEN I TEXT HIM THAT I WAS NO LONGER INTERESTED IN THESE DISTURBING SERVICES BASED ON THE POOREST REVIEWS I HAVE SEEN FROM THEIR OTHER CLIENTS I DEMANDED MY MONEY BACK! THE SAME WAY HE MADE ME FEEL PRESSURED AND HUMILIATING INTO AGREEING WITH THESE DISTURBING SERVICES! I WANT MY REFUND BACK IN TEN DAYS ARE I WILL BE ON SOMEONE’S NEWS CHANNEL WHETHER IT BE NATIONALLY OR INTERNATIONALLY DISCUSSING HOW I WAS LED TO BELIEVE IN A FAIRY TALE OF A COMPANY! THAT IS IT! THAT IS ALL!

  Business Response

  Date: 06/28/2022

  We are in receipt of *** ********* complaint and have been corresponding directly with the customer.  *** ******* has threatened to harm our business reputation based on unfounded accusations.  This information has been forwarded to our legal department who will handle moving forward should *** ******* choose to pursue. 

  
  *** ******* purchased patent search and provisional patent application services from InventionHome.  The patent search was delivered to *** ******* and, upon review; *** ******* chose to move forward with the purchase of a provisional patent application.  The provisional patent application work was completed and approved by *** *******, and the documents were filed with the United States Patent & Trademark Office by our patent attorney.  *** ******* has the filing documents in her possession to show the work was completed.  No further services were purchased by *** *******. 

  There is no basis for *** ********* refund request since all paid services were approved and completed.  *** ******* chose not to pursue additional services beyond the legal services, so we have closed her file.

   

  Marcia Velette | Director, Customer Operations
  InventionHome