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ComplaintsforLA Z Boy, Inc.
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a sofa and chair on 2-20-2022. I ordered the pet proof material for the set because the material was advertised as durable. The set was delivered on 8-13-2022. On 12-11-2022 I discovered a tear in one of the cushions on the sofa, and saw that the material appears to be paper thin. On 12-12-2022 I called the store's customer service phone number and waited for 45 minutes for someone to pickup but they never did. On the same day I filled out an online customer service form on the store's website. I didn't receive an acknowledgement that the form was received nor did I receive a response to my inquiry about a service call for the sofa. I filled out the form on their website again on 12-14-2022 with the same result, no acknowledgement or response. I would like the sofa repaired or I would like the sofa and chair reupholstered with thicker more durable material. Thank you.Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a power recliner couch on May 6, 2021 for $3,482.09. Couch was delivered on December 15, 2021. Once the couch was in place and drivers left, we sat on the couch, raised the foot supports to recline. Upon closing the foot supports, both sides of the couch made a loud knocking sound. We thought maybe during manufacturing, rubber stops were left off causing the knocking sound when closing. We called their **************** on 12/16/21 to have it repaired. They scheduled Rapid Response, ****, to come out on 2/10/22. **** of Rapid Response told us there was nothing that could be done; that was the way it was manufactured. I called LazyBoy and left messages on 2/10 and 2/11 to report our displeasure with the loud knocking noise and wanted to talk to the manager who never returned my calls. I called again on 2/15 and spoke with a sales person (***) explaining our problem and unhappiness with the workmanship and unacceptable quality and asked to have manager, *********************** return our call to remedy the situation. As of today, 2/21, have not heard back from him. We have been totally ignored by **************** and staff.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.