Customer ReviewsforNaturaLawn of America

I live in **, paid for lawncare services including 7 treatments and aeration/seeding. Had aeration and seeding service on 8/22/24. Arrived at my house completion of aeration and noticed holes punched in side of my driveway, and damage on vinyl fence area at gate. Addressed both with technician on site only to be told "I don't know what any of that is, it wasn't me." Had branch manager **** visit my home and same reply, also "that was there before". If I had cameras on my property, they'd both be liars. Also scheduling time with the branch manager to review the damage at my home was ridiculous, he would only come during "his" business day hours and could care less that I had a job and work to get to. It was completely about his time, and not working with a customer whom paid his company for services, that caused property damage to me. Poor business practice. The driveway holes will "somehow be fixed" by ***. The fence damage, nothing will be done whatsoever because apparently some other large awkward machine with large black tires was on my property and caused the damage. Both the driveway holes and fence damage WERE NOT there prior to the aeration service, that is the truth.*** personnel involved took absolutely no ownership of the fact that my personal property was damaged as a result of the careless use of their aerator machine. It's that ignorance and mentality that makes me post this to dissuade anyone from using them. Aside from the fact that my lawn has increasingly looked horrible, with weeds, crabgrass and brown outs, over the course of their services, that I paid a premium in full yearly up front for. In fact, I was better off before I signed up with them, in so many ways. The promises, guarantees and marketing have not been delivered in my case, plus I have property damage.

My lawn is worse than when they started. Weeds are multiplying and now because of there over spraying we now have brown spots. Waste of money!!!

WAS TOLD BY SALES THAT THEY INCLUDE FREE SEEDING WHEN WE HIRED THEM. WE ASKED ONE OF THE EMPLOYEES ABOUT SEEDING WHEN THEIR LAWN TREATMENTS STARTED, AND WAS NOW TOLD THE FREE SEEDING WAS ONLY WITH AERATION (LAWN PLUGGING) AND IT WOULD COST $200 FOR OUR 1/4 ACRE. NOW AFTER ONE SUMMER OUR LAWN HAS NEVER LOOKED WORSE (WEEDS, BARE SPOTS, JUST TERRIBLE). SO YESTERDAY A NATURALAWN SALESMAN CALLS AND AFTER I TELL HIM HOW BAD THINGS LOOK, HE IGNORES ME AND GOES ON TO TELL US THEY NEED TO COME OUT AND DO THE AERATION AND SEEDING RIGHT NOW (HE IGNORES ME WHEN I TELL HIM IT'S TOO EARLY (HOT AND DRY). HE NOW QUOTES A PRICE OF $612 TO DO THE AERATION AND SEEDING ON OUR 1/4 ACRE. WE BEGIN ARGUING AND I DROPPED NATURALAWN, BAD ENOUGH THEY RUINED OUR LAWN, THEY NOW ANGERED US WITH THAT SALES CALL, JUST CRAP!!!!

I’m not a customer, but NaturaLawn of America mistakenly showed up, trespassed on my property and put down applications of fertilizer and weed killer. Anyone else wouldn’t mind free service, but this was a week after I aerated, dethatcher and re-seeded with expensive premium seed. The tech lied 3 times; when my wife went out to ask what he was doing; saying he only did the curb line (he did entire property there were machine marks everywhere), in his report he said he walked the property with her (no), and that she was happy with what he did (definitely no). He also didn’t know what a fertilizer analysis was (n-p-k), which I needed to know because that would throw off what I was planning to put down. There was noticeable damage to my lawn and seedlings that had just sprouted were ripped out. After getting in touch with the operations manager, i let him know I just wanted to be compensated for the price of the seed ($400). Twice he said he would come to look at the damage (never did). He then offered to provide me with aeration and seeding, which I told him that I do myself, and I’m not interested in their products. The Operations manager was ignoring me before forwarding me his branch manager’s info. That manager was no help either and ending up lying about about weed killer not being applied, even though the tech said he did. There were very conflicting operation procedures and philosophies between the managers. After he sent someone to take pictures of my lawn, he said he can’t justify the entire lawn was damaged. I don’t know how that’s possible to determine when leaves were now covering 3/4 of my property. I tried compromising with them and they still would only offer their products, which does not nearly compare to what I use. This company is run by lying morons and the only thing they have to offer to make up for their incompetence is their $#%t product. All of the low review ratings speak for themselves!