We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Counseling

Journey Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Counseling.

Complaints

This profile includes complaints for Journey Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Journey Healthcare has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Journey Healthcare

      4262 Old William Penn Hwy Ste 200 Murrysville, PA 15668-1954

    • Journey Healthcare

      900 Parish St Ste 315 Pittsburgh, PA 15220-3425

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a $75 fee incorrectly in November of 2024. My wife and I have been calling to get the charge removed since the bill was received in December 2024. We have been assured multiple times by their office it was corrected but their billing office says the ************** never informed them to remove the charge and the account is in danger of collections. There should be a $20 credit not a $55 balance.

      Business Response

      Date: 02/19/2025

      Hello,
      I completely understand the frustration of the patient. I had agreed to waive the $75 no-show fee for the November 2024 appointment, and this was documented in the patients chart. Since then, weve transitioned to a new electronic health record system and updated our payment processing system. I spoke with our new billing department to ensure the $75 fee would be removed and a $20 credit would be applied to the account. Unfortunately, this update was not made on their end, and another statement was sent to the patient.
      As billing is handled outside of the office, I was unaware of the mistake, and I was out of the office when the patients wife repeatedly called. Today, I followed up with our billing department to ensure the $55 balance is removed and the $20 credit is applied. I have also reassured the patient and their wife that they will not be sent to collections, as Journey Healthcare would need to initiate that process, which will not happen due to this error.
      Ive spoken with the patients wife again today to confirm this and explained that collections will not be involved. If another statement is sent, which I am working to prevent, I will immediately contact the billing department to correct it once more and continue to reassure them it will not be sent to collections.
      Thank you for your understanding.

      ***** ****

      Customer Answer

      Date: 02/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *****

    Journey Healthcare is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.