Business ProfileforValley Pool and Spa

Hello, My wife and I purchased a hot tub from Valley Pool and Spa approximately 1 1/2 years ago. We have had nothing but issues with it since we first received it. When the hot tub was being delivered the delivery guys couldn’t get their truck up our driveway so they dragged the hot tub up driveway. We had to hire an electrician to wire the hot tub. After the hot tub was first turned on the top side was not functioning. Then I noticed the top side wasn’t flush with the tub and water got inside the tub. Example, the buttons on the top side wouldn’t always turn the jets on/off. We called and made an appointment, the tech came out and said everything was fine and put silicone on the top side to keep water out. Eventually the hot tub wouldn’t power on. I called and they told me that I needed another breaker. My electrician again replaced the breaker which cost a several hundreds of dollars. Over time the number 2 jet stopped working. We made an appointment again and have been talking with the service manager Julie W*******. Her number is ************. The tech immediately said it’s the breaker again. My wife and I explained to him that we have always had this issue. Then he finally decided to turn the breaker off and check the voltage at the hot tub and noticed that the voltage was sporadic. He came back out and replaced the top side and the main electrical box of the tub. After filling the hot tub up and turning it on the number 2 jet was weak and eventually stopped working. After getting in contact with Julie she sent her tech out without a pump and he had to come back with the pump a week later. Now after filling the tub the top side is acting malfunctioning again. Temperature display isn’t showing, it flashes. Lights come on/off without pressing any buttons. Plus the number 2 jet is pushing bubbles out the jets even though the bubble maker dials are off. We feel that the hot tub isn’t safe and won’t get in it nor leave it on as fear of fire or death.