Customer ReviewsforKitchen Magic, Inc.

The finished product (replacement laminated kitchen cabinets) is pleasing. Designer, warranty ****************** technician were responsive and professional, as well as good ******************* representatives. However, the Kitchen Magic factory was experiencing a persistent production problem with defective cabinet doors which were repeatedly being shipped to my home, though I was assured that they were being carefully inspected before leaving the manufacturing line. The finished laminate layer revealed an issue with adherence, so that the doors kept arriving with air pockets/bubbles in the finish. I remained generally patient, assured by the Warranty employees that the company would uphold its guarantee and produce all non-defective doors. It took months of of receiving faulty goods before I received the necessary number of NON-defective cabinets doors for my kitchen to be completed.I believe my challenge was two-fold: I had paid the final installment IN FULL the final day of the INITIAL installation at the company's insistence. The defects became glaringly apparent the next day, but I owed nothing, had lost my leverage as a consumer, and my case immediately became a WARRANTY rather than an INSTALL issue.At the CORPORATE level, I was ignored or treated as a picky client rather than a patient customer who was doing business with a company producing faulty goods. I was offered no apology or courtesy refund for the extended time and aggravation Kitchen Magic caused me. My kitchen was disrupted for months. I chose this company because of its reputation as a family-run concern, producing quality goods over many years and I was sorely disappointed. I would not do business with them again.

Dear ***************,Thank you for reaching out to us and sharing your feedback. We truly appreciate your time and understanding. Our field operations manager has been in touch with you, and we're relieved to hear that you're satisfied with the installation now.We understand the frustration and inconvenience caused by the handling of your concerns during the installation process. Your feedback is invaluable to us, and we're committed to improving our customer service standards.Our field operations manager has provided you with his direct contact number for any future assistance or concerns you may have. Please rest assured that we're here to address any issues promptly and ensure your continued satisfaction.Thank you once again for bringing this to our attention, and please don't hesitate to reach out if you need anything in the future.Sincerely,*************************

My kitchen cabinets look amazing. Everything went smoothly. I changed my mind on the color midway and everyone was onboard and we were able to make it work.

HI Rhonda! So glad to hear from you and that you are thrilled with your kitchen~! Enjoy and thank you so much for taking the time to share a 5-star review with the BBB! It means so much to us that you did it and we are sharing it with the team too!

I have had numerous problems with my kitchen cabinet renovation project with Kitchen Magic. I've had several delays (2 months) due to receiving the wrong size doors due to the bad measurements and was shipped the wrong style (cabinet door) glass. If you are an existing customer, good luck trying to reach the warranty department or any live body when calling. I always have to select #2 for new customer inquiries to reach a representative. The warranty department has only responded to me by email. I have had multiple issues with the quality of the laminate and cabinet doors. You get a limited one year warranty on labor, after that customers are charged a $300.00 labor fee for each claim. The laminate on the doors and cabinets are peeling, cracking and chipping. Kitchen Magic use low quality laminate which leave customers stuck with having to pay their high service charges to repair or replace any laminate that's damaged. It would have been more cost effective to get my cabinets professionally painted than "laminate" them with poor quality materials which are falling apart after one year.

(We also responded on HOUZZ as you posted this there as well)

We sincerely apologize for the challenges you’ve experienced with the lamination issues of your kitchen cabinets. Your feedback is greatly appreciated, and we are committed to resolving this matter for you. The initial service for your door took place in September and was successfully resolved by September 28th. The second service was completed on October 24th. Based on the multiple visits, we have also scheduled an upcoming inspection of your cabinets set for Friday, November 3rd, to determine the root cause. We understand that your trust in Kitchen Magic has been tested, however we want you to know we hear and understand your frustration and we are doing our utmost to make this right for you. Our goal is to ensure your satisfaction upon the completion of our service. 

Sincerely, 
Jodiann H***
Customer Service Manager 

Fantastic job everyone involved very professional very happy with final results

HI Jennifer! Thank you for taking the time to review your experience with us and I do apologize for not responding to your kindness sooner.! Jessie Beth placed a lovely note in our database regarding a follow up call she had with you after the project was completed and how happy you were an that you wanted to post a review! Thank you again for doing your project with us and if you need us for anything - we are here for you! Enjoy your kitchen ! Sincerely, Cindy Purcell

Had a wonderful experience with kitchen magic. When a small issue arose, they were prompt to fix it, keep in communication, and were just wonderful to deal with. Our kitchen looks great, and what a pleasure to work with them! I would recommend to anyone looking for a kitchen facelift!

HI Karen, Thank you for taking the time to post this lovely review for us! We appreciate your kind words and its great to hear how impressed you were with the way we conducted your project! It's important to all of our team that we stay in good communication during the project, especially when an issue might arise! That's when it is even more necessary - glad we made you so happy and thank you for recommending us! Enjoy, and warm wishes from all the Gnomes at KM! :)

We love our new kitchen! Kitchen Magic was great to work with from beginning to end! Everyone was extremely helpful, professional, knowledgeable and friendly! From the design process to the installation, Kitchen Magic was wonderful! Thank you!

Hi Tina :) Thank you for your review and kind words about your experience with us! We are so happy you are HAPPY with the final project. Best wishes to you and your family, thank you again and Happy Thanksgiving!

Not only was everything done exactly as promised, and at a better price than others quoted, but the installer was pleasant and efficient. Our kitchen was left neat and clean and all the construction debris was removed quickly. We’ve already scheduled our next project with Kitchen Magic. Highly recommended!

Hello Frederick, Thank you for your kind words and taking the time to review us on your experience with us! It means a lot to our team and I have just shared your words with a bunch of the team to get it out to the rest of us! Enjoy your kitchen and we are so happy you are pleased - so much so that you have another project lined up already! :) Best wishes - from all the diligent Gnomes here at Kitchen Magic :)

We were apprehensive about this project but was referred by friends who had used Kitchen Magic several years prior. They allowed us to inspect their several-year-old kitchen refacing project. That visit relieved our minds to a great degree albeit, we were still a bit iffy - that was only a single project. Eventually we called Kitchen Magic and arranged for a sales person to come to our home. She brought samples of everything which include cabinet coverings, counter tops, and backsplash tiles. She was here for several hours while we decided first, whether to go forward with the project and then, while we chose colors and materials for the various parts of the project. That was April 25, 2022. After the materials arrived, the project would take 4-5 weeks They started July 12. They would have started the 1st of July and worked over the July 4th but we couldn't accommodate that which pushed the start date to the 12th. The cabinets took 5 days (July 12th to the 16th). The carpenter was wonderful. . He was quiet, worked constantly, no chatter unless we asked a specific question, (We made every effort to stay out of his way) and at the end of each day, whether it was 5 or 5:30, he always took 15-20 minutes to discuss the project with us and get our thoughts. The Granite Company came to make the template for the counters on July 12 and 10 days later on July 22, as promised, three gentlemen installed the quartz counters. That only took 1/2 of a day. All three were very nice; polite, friendly and extremely careful coming through the sunporch slider and the newly completed cabinets with the heavy slabs of quart. The tile person arrived to place the tiles on July 25. He stayed late that day to complete the job because our daughter was coming in the next day from out of state. Beautiful job! There were a couple of hiccoughs with the drawer handles and fronts which were handled within a day of discovery. We would hire Kitchen Magic again in a minute.

Hello Roberta, Thank you for taking your time to share many details of the project and how it impacted you. It really was quite involved and no small feat to have all the pieces come together as quickly and efficiently as possible. To your point, a "couple of hiccups" but they were addressed quickly. The end result is that you are very pleased and with you sharing so much here in your review it demonstrates that you truly appreciate all that was involved to make the "magic" happen for you and your kitchen. Thank you so much for being our customer and we wish you and yours many years of enjoyment and memories in your refreshed kitchen! Enjoy and we are sharing your review with our Gnomes on the inside so they know how you were touched by all their dedication in what they do every day. Best wishes, From all the Gnomes at Kitchen Magic :)

Had a project for my kitchen and was supposed to take a wee. After several mistakes (overall 12) maybe more , it’s now been 4 weeks. And one mistake was very serious. The floor installer put a nail through my main water line to my whole house. Another setback. They agreed to pay for my plumber. But they offered a menial compensation of $300 of my total bill for s month of inconvenience and manny many mistakes. Never recommending them to anyone v snd most of the people just yes u yo death and don’t care like they should. Horrible

We sincerely apologize for the issues that occurred during your kitchen renovation. As of 6/30- all service has been addressed/completed to your satisfaction. As well, you discussed this with our Customer Service Manager and she also reviewed further customer satisfaction refund to take responsibility for them properly. We understand from your conversation and review of the resolution that you are now happy with the completed project. We take great pride in doing the right thing whenever there are issues that might occur on our renovations. We know our customers put their trust in us and we want to honor that, always. Thank you for your time and your patience while we worked to remedy the issues together.