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Business Profile

Collections Agencies

Collection Service Center, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Collection Service Center, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Collection Service Center, Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft caused by the ************ Breach. These accounts were opened fraudulently and they need to be removed from my credit report immediately.Coll SVC CTR account#Jxxxx

      Business Response

      Date: 03/20/2025

      3/20/25 CSCI response to BBB
      Tue 3/18/2025 6:00AM received ***** **** complaint #******** via email
      Steps taken to resolve complaint #********:
      3/18/25 Emailed info regarding BBB complaint to ****** ****, Director of Operations
      3/18 ****** researched and responded that the partial account number (JXXXX) was not sufficient to identify the account in question and we do not have an account in the amount of $650 on file
      3/19 after review we want to communicate to ******* that we understand her concern and take this matter very seriously. We appreciate being contacted regarding her being a victim of identity theft and are anxious to assist if we can.  We encourage Ms. **** to contact ****** **** at ************ to discuss how to proceed.

    • Initial Complaint

      Date:02/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This office wants to change for the full amount when my insurance and my car insurance already pay partial my insurance paid 291.73 and the Insurance from y car paid 200 I don't understand why they want to go after the full amount I have send them paperwork showing the payment that was made but they don't want to do anything about they just want to collect

      Business Response

      Date: 02/01/2024

      As previously discussed with the BBB, since this complaint deals with a healthcare related issue, without a signed release from the consumer, in our possession, we are not able to respond to the BBB due to HIPAA and FDCPA privacy concerns.  We will research this account and respond directly and promptly to the consumer.  *** ******* can call us at her convenience to discuss: 724-337-4595, 8:30am to 4:30pm Monday thru Friday

      Customer Answer

      Date: 02/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ******* *******

      Business Response

      Date: 02/13/2024

      We have responded directly to *** ******* with a letter of explanation.  If she will call us we can quickly resolve the issue.  Thank you.

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I received medical services like CT Scan and X ray from AHN CLINICAL RADIOLOGY in May and june for two different services and i paid amount using the HSA optum bank for the amount online later in June . But today i received a letter from Collection Center INC stating that i owe the money to them, i never received any call nor email about this earlier and now i see a letter from them which i already paid and got deducted the money. please resolve this

      Business Response

      Date: 09/21/2023

      We have been in touch with ******* ******** and our client, Allegheny Clinic Radiology.  There was a problem on their end.  The payments were not applied properly.  The problem has been resolved.  The accounts now show as paid in full and we consider the matter closed.  Any further questions or concerns, please let us know.  Thank you.

      Customer Answer

      Date: 09/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As they confirmed here the payments are fully done and matter closed i am okay until it won't effect my credit history or medical history. And i still not received any confirmation from then saying its resolved .

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ******* ********

    • Initial Complaint

      Date:05/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a rental place I started to move into, Scottsdale manor, I paid security deposit and started moving in, and a day later due to emergency I told the facility I was not moving in and I turned in my keys. Now on my credit report it has me as an eviction and that is no correct. I was not even there a week nor a month and they say I owe 105.00

      Business Response

      Date: 05/18/2023

      *** *******

      We appreciate you contacting us about this issue.  As a result of your inquiry, we have contacted our client, Westmoreland County Housing Authority, to investigate the circumstances and will get back to you as soon as we hear from them.

      Thank you.

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/10/2023, I received two collections notifications from this business for services from AHN that I did not utilize. I contacted AHN, and I do not have any outstanding charges, and AHN explained that they do not utilize this collections company. This needs resolved immediately, as I do not owe to anyone.

      Business Response

      Date: 03/13/2023

      As I have previously discussed with the BBB, since this complaint deals with a healthcare related issue, without a signed release from the consumer in our possession we are not able to respond to the BBB due to HIPAA and FDCPA privacy concerns.  We will respond directly and promptly to the consumer.

       

      Thank you,


      James K. S********

      President & Chief Compliance Officer

    • Initial Complaint

      Date:06/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 usc 1681(a)(4) violation debt collector infringed upon my rights to privacy. Instead of invoicing you for the federal violation of my rights as a consumer, the remedy I am seeking is permanent deletion immediately.

      Business Response

      Date: 06/23/2022

      We are in the process of working with the consumer on this complaint, which will result in the removal of this account information from the credit bureaus.  We consider the BBB complaint closed.  Thank you.

    Collection Service Center, Inc is NOT a BBB Accredited Business.

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