ComplaintsforMiddle Creek Roofing

• Initial Complaint

  01/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Middle Creek Roofing was hired to do a roof install on 10/28/22 - 10/29/22. After the roof install the site foreman never returned to complete the walkthrough as promised. After about a week, I did a walkthrough on my own and discovered tar scrapes on the siding from falling shingles, a crack in the vinyl siding near my garage, from the buggy they were using to catch the shingles. The plastic cage over an exhaust vent was broken by falling shingles, and the aluminum capping was damaged on two windowsills. I made several more calls to the project manager at Middle Creek over the next 4 weeks until finally, on 12/01/22 at 1pm the site foreman returned to do the walkthrough and brought the handle for the skylight they installed on 10/28. He took pictures and made notes of the issues and said that it would be addressed. I pointed out that the driveway was too new to seal so I would need to wait until the spring and then purchase a depression filler before sealing the driveway. I told him was requesting $100 to purchase the filler and make the repair. He said that $100 seemed fair. After the walkthrough on 12/1, again I heard nothing from Middle Creek. On 12/8/22, around 9:30am I called Middle Creek again and told the project manager how displeased I was to still be dealing this “6-Weeks” after this job was supposed to be completed. He called me back on 12/8/22 at 11:56am and told me that they would come on Friday 12/9/22 to address my issues. He said, “I guess, they’ll be there between 9-3pm because they had some other things they needed to do. On 12/9/22 no one showed, and no one called to say they weren’t going to show. On Tuesday 12/13/22 I called another company to make the repairs and they came on 12/14/22. I sent a letter to the owner of Middle Creek outlining what I went through and requested reimbursement of $732.00. I was totally surprised that my request was ignored and no one contacted me.

  

  Business response

  01/10/2023

  Looks like the letter that the homeowner sent was finally received at our office end of last week. It was sent to an address other than our office address. The Operations Manager does now have the letter and will reach out to the homeowner to get this rectified. In the meantime, please feel free to contact our office at ************ and speak with our operations Manager. 

  Customer response

  01/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I was promised reimbursement as requested, but I haven't received it yet so this matter is not resolved.
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company advertises they are Amish and their work crew is Amish. 3 men arrived to replace our roof. They were not Amish. The care that was promised to protect mine and my neighbors' property was nonexistant. I was not happy with the results I could see, (they finished after dark) and the next day I saw they had replaced the shingles above our bay window that I specifically told the salesman not to touch. That job which was obviously rushed so they could complete it before dark, looks like it was done by an amateur and needs to be completely redone. When I mentioned my concerns about the workers and my dissatisfaction the project Mgr. implied I was racist.

  

  Business response

  11/15/2022

  Middle Creek Roofing is Amish owned. We also have Amish & English employees. The Operations Manager has tried to reach the homeowner several times to connect in regard to scheduling a time to come out and do an inspection and complete any leftover punch list items. We also have not received final payment for the project, please be advised that no warranties are activated until your account reached a zero balance. Please reach out to our Operations Manager at your earliest convenience to schedule a time to get your unresolved issues taken care of. We look forward to getting this resolved in a timely manner. 

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