Complaints

This profile includes complaints for Middle Creek Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Middle Creek Roofing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Middle Creek Roofing

  5 Stump Road Newmanstown, PA 17073-9153

  
• 

  Middle Creek Roofing

  336 Stricklerstown Rd Newmanstown, PA 17073-9173

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recent repairs need to be repaired immediately!

  

  Business Response

  Date: 12/18/2023

  We have been in contact with the homeowner. 

  We were made aware that there was an issue with the work on 10.18.2023 when one of our roofing specialists stopped by to follow up with the previously completed job. We have since been back to complete some repairs and are scheduled to be back out at the property on 01/04/24 (weather permitting). In regard to the phone number, our main office number is ************ which has always been our main office number. I am unsure about the other number mentioned, could have been an old marketing number. Prior to 10/2023 we were not made of any issues since we there over a year prior to complete the work. Looks like we were there on 10.31.2022 to take care of some initial issues and then there was not further communication after that until we stopped by for a check in and were notified that there were still unresolved issues. 

  Please let me know if you need any further information from our company. 

  Customer Answer

  Date: 12/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being and will await the action of satisfactory repairs as promised by Middle Creek Roofing.  Please note that there were 4 previous complaints, with the first placed on their company website messaging application less than a month after the initial work being completed, the second with a letter sent via US Mail, the third with a sales representative who stopped by 6 months later looking for referrals, and the fourth was with a sales representative a year later, who actually started the ball rolling to initiate the much needed repairs. Please be advised that if said repairs are not completed in a timely manner and/or any damage is incurred to my home, I will seek legal action through the Pennsylvania State Attorney General's Office and through legal counsel.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Middle Creek Roofing was hired to do a roof install on 10/28/22 - 10/29/22. After the roof install the site foreman never returned to complete the walkthrough as promised. After about a week, I did a walkthrough on my own and discovered tar scrapes on the siding from falling shingles, a crack in the vinyl siding near my garage, from the buggy they were using to catch the shingles. The plastic cage over an exhaust vent was broken by falling shingles, and the aluminum capping was damaged on two windowsills. I made several more calls to the project manager at Middle Creek over the next 4 weeks until finally, on 12/01/22 at 1pm the site foreman returned to do the walkthrough and brought the handle for the skylight they installed on 10/28. He took pictures and made notes of the issues and said that it would be addressed. I pointed out that the driveway was too new to seal so I would need to wait until the spring and then purchase a depression filler before sealing the driveway. I told him was requesting $100 to purchase the filler and make the repair. He said that $100 seemed fair. After the walkthrough on 12/1, again I heard nothing from Middle Creek. On 12/8/22, around 9:30am I called Middle Creek again and told the project manager how displeased I was to still be dealing this “6-Weeks” after this job was supposed to be completed. He called me back on 12/8/22 at 11:56am and told me that they would come on Friday 12/9/22 to address my issues. He said, “I guess, they’ll be there between 9-3pm because they had some other things they needed to do. On 12/9/22 no one showed, and no one called to say they weren’t going to show. On Tuesday 12/13/22 I called another company to make the repairs and they came on 12/14/22. I sent a letter to the owner of Middle Creek outlining what I went through and requested reimbursement of $732.00. I was totally surprised that my request was ignored and no one contacted me.

  

  Business Response

  Date: 01/10/2023

  Looks like the letter that the homeowner sent was finally received at our office end of last week. It was sent to an address other than our office address. The Operations Manager does now have the letter and will reach out to the homeowner to get this rectified. In the meantime, please feel free to contact our office at ************ and speak with our operations Manager. 

  Customer Answer

  Date: 01/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I was promised reimbursement as requested, but I haven't received it yet so this matter is not resolved.
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company advertises they are Amish and their work crew is Amish. 3 men arrived to replace our roof. They were not Amish. The care that was promised to protect mine and my neighbors' property was nonexistant. I was not happy with the results I could see, (they finished after dark) and the next day I saw they had replaced the shingles above our bay window that I specifically told the salesman not to touch. That job which was obviously rushed so they could complete it before dark, looks like it was done by an amateur and needs to be completely redone. When I mentioned my concerns about the workers and my dissatisfaction the project Mgr. implied I was racist.

  

  Business Response

  Date: 11/15/2022

  Middle Creek Roofing is Amish owned. We also have Amish & English employees. The Operations Manager has tried to reach the homeowner several times to connect in regard to scheduling a time to come out and do an inspection and complete any leftover punch list items. We also have not received final payment for the project, please be advised that no warranties are activated until your account reached a zero balance. Please reach out to our Operations Manager at your earliest convenience to schedule a time to get your unresolved issues taken care of. We look forward to getting this resolved in a timely manner.