Business ProfileforCheapCaribbean.com, Incorporated

Feb 15, 2023 I purchased a trip to Punta Cana for two people. The price of $3,368.90 was for a 7 day and 6 night trip. During the course of this reservation the airline changed our flights 9 times. The airline refunded my entire trip and refunded Cheap Caribbean on May 20th, 2023. I have spent over 10 hours on the phone with Cheap Caribbean trying to get my trip refunded. I was issued a PARTIAL travel credit on May 22nd for my trip which was not correct in the amount of $2,733.90. I immediately called Cheap Caribbean and they ASSURED me that this was temporary and a computer generated email. Not to worry all notes and calls have been documented and because this was INVOLUTARY I would get my money. They even gave me the amount they will refund each credit card which was a full refund. Once again I call another day I'm told by another agent that I would be getting a FULL refund on both my credit cards within 7-10 days because this was an INVOLULATRY CHANGE. Well another 6 hours on the phone they are still telling me that I will have my money no later that Thursday, June 1st. That didn't happen. I get the same sob story everyday, today June 5th, 2023, I have to be put on hold for a long time to review all the notes and calls and an hour later same story....WE FILLED OUT A FORM, WE ESCELATED THIS, AND YOU WILL GET A REFUND IN 7-10 days. Cheap Caribbean has all my money while I pay interest on credit cards and they have been refunded everything. I want my money NOW!!!! I will never book with them again and BUYER BEWARE!!!!!!!!!!!