Reviews

Review Details

• Review fromKelli E

  Date: 04/01/2025

  1 star
  Medical providers DO NOT HIRE MRO!! The absolute worst of all the HIM systems. Hold times lag, once a mistake is fixed it takes forever. Hospitals you are better off going with ****...and us attorney firms will get recs and bills through the clients. Paying a processing company is a shady middle man making money off the backs of 15 year old kids from other countries.

• Review fromEllen S

  Date: 03/12/2025

  1 star
  Wish I could give a zero. I called three times and kept getting hung up on. Then I did the call back option just for them to stay silent on the line. Youd think **************** would hire a better third party vendor.

• Review fromZane M

  Date: 02/07/2025

  1 star
  I am extremely dissatisfied with MRO Corp. Their employees are uneducated and uninformed, demonstrating a lack of professionalism and knowledge in handling even basic issues. The customer service is rude and unhelpful, and the portal is outdated and difficult to navigate. It is clear that MRO Corp. lacks the competence to handle their responsibilities effectively. Based on my experience, I would consider them one of the worst records companies available and strongly advise against using their services.

• Review fromAnna C

  Date: 12/10/2024

  1 star
  MRO is the absolute worst company to deal with. Poor customer service, repeated requests over & over for the same information is requested by the company and when it is provided to them, they ask for it again and again. Months have gone by and still waiting for a response from them. Subpoenaed records in October and I am still waiting to receive them. Received notification from them that they needed proof of sufficient notice to object to disclosure. Provided them with copies of court documents, Notice, Subpoena and NPNP and still they send me the same letter that there is an issue with proof of notification - over and over. They should be fined, sued and shut down. If I was able to leave them a ZERO, I would.

• Review fromGloria G

  Date: 10/23/2024

  1 star
  MRO should be fined. I requested medical records 2 months ago and they have still not delivered. There is no sense in them taking this long to get out medical records. Here in ***** there is a statute that says they must have medical records out in 15 days, but ********************** says they are not in *****- so I tell them but you are working for a Texas Doctor. So I believe MRO and the facility they are working for should be sued.

• Review fromJB P

  Date: 10/02/2024

  1 star
  Spoke with someone named ******* 10/02/2024 8:50 EST. Provided the worst ever service so far. She literally hanged up the call without even saying their closing spiel. Very rude throughout the call and she's obviously *******.

• Review fromDeborah W

  Date: 07/24/2024

  1 star
  I subpoenaed medical records on April 3 for a June 13th trial. I received several letters asking for proof that the plaintiff did not object to the subpoena, which proof I was not required to provide but I did anyway instant**. I called constant** because of the approaching trial date. Two days before trial, I was told that I would get an invoice that I would have to pay before I would be sent the records, a process that might take another two weeks besides the 60 plus days that passed. I have now received three invoices including one on Ju** 24, a month plus passed the trial. The invoice indicates that any disputes can on** be resolved by arbitration which of course is absurd since the Court that issued the subpoenaed has jurisdiction over MRO's clients. When I sent the subpoena to MRO's clients, I sent a subpoena to other health care providers, all of which complied time ** with the requests. This company deserves its bad reviews and its poor reputation.

• Review fromAnna L

  Date: 07/09/2024

  1 star
  Agree with others, if I could give 0 stars I would. MRO has an F rating from BBB. I dont know why Northwell Health uses them. Each time I call I wait 20 minutes on hold before someone answers. They said I didnt put the requested dates on my request form and I have evidence that I did. 2 weeks ago, they said they would mail me the requested info, then I received a letter in the mail saying they needed more info. I called several times, wait on long holds and then the calls keep getting disconnected. I am a caregiver for my mom and have to juggle many things, and do not have time to make multiple calls for one request. She has urgent medical needs and these records are very significant in making a diagnosis and getting her treatment plan set up. There is NO WAY such vital information should be handled by such an incompetent company.

• Review fromKim S

  Date: 01/02/2024

  1 star
  This is the absolute worst medical records company I have ever dealt with. It is my job to request medical records and not only do they take much longer than is allowed by law, sometimes up to four months to get records, their customer service is terrible. I do not understand why any medical facility would allow MRO to handle processing their records, Wish there was a way to give negative stars as that would be my rating.

• Review fromjameriqua j

  Date: 12/07/2023

  1 star
  Stop trying to fax us! you make us very sad