Business ProfileforAir-Pro Heating & Cooling

On 4/20/2024 my furnace ceased function. On 4/21/24 American Home Shield (AHS) issued Air Pro Heating and Cooling (Air Pro) as contractor, Dispatch: #*********. Furnace was red tagged by Air Pro. Partial approval of coverage received from AHS. New unit, with partial installation would be covered; modifications would not be covered under installation. Additional $3100 for “modification” costs was provided by Air Pro to AHS. Secondary to high cost of “modifications” an inquiry was made for a cash-in-lieu offer. Value of cash-in-lieu provided by AHS was $555.67, as determined by documentation submitted by Air Pro. This would indicate that a brand new furnace with labor and install, without modifications, would be valued at $555.67 by Air Pro. Air Pro was requested to provide breakdown of specific items that correlated to modifications with their associated costs, no specific list received. With such a low cash-in-lieu offer, provided by submitted documentation from Air Pro to AHS, we could not seek other alternatives for repair without elevated financial burden. Following installation review of “modifications made”, images taken. All duct work limited to 8” and below of original duct system, actual gas line reused from previous furnace and connected to new furnace. Furnace flu pipes required 2-3 joint adjustments to original PVC pipes. Requested cost breakdown to warrant $3100 modification fee, as labor involvement appeared lower than originally expected. Even following multiple requests, we did not receive a response to how some of the labor for this installation process deviates from a regular installation, that would have been covered by AHS. The entire situation seemed dishonest and fraudulent. In addition, the fact that AHS does not allow other contractors in once a company is active and able to “resolve” the issue further raises my suspicion that Air Pro Heating and Cooling does infact know how the system works and are using it for their own personal gains.