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Business Profile

Appliance Sales

Friedhaber's Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we started having problems with our ice maker it was under warranty they sent out 2 different guys to look at it the 2nd guy said we needed a new ice maker now they want us to pay for a new one when it should be under warranty they are telling me that it’s been to long which it’s not my fault it’s theirs for taking so long!!

    Business Response

    Date: 04/20/2022

    Reference ID ********

     

    Thank you for the letter concerning ***** ****. We agree with *** ***** this is an issue that should have been taken care under warranty when the original service call was set-up.  We have ordered a new ice maker, and it is scheduled to be installed 04/26/2022, if that date works for the *** ****.  I have marked the service call to be done on a n/c basis, my hope is the ice maker will take care of his problem.

     

    Thanks,

    *** **********

     

Friedhaber's Appliance is BBB Accredited.

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