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Business Profile

Herbs

Furnace Creek Farm

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/24/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I signed up for the Herb CSA for the full season (spring-fall) in the amount of $695 on 1/22/23. The CSA is to include fresh herbs on a bi-weekly basis and a corresponding video on how to process/use the herbs. Box 4 received on 6/22 I never got a video. I reached out to ***** multiple times via email/text starting 6/23-7/11, final email saying I'd like to cancel for the Summer/Fall and receive a refund. Finally received an email on 7/13 and when I couldn't meet that day because of a medical procedure, again never heard from her (this would have been the final installment of the Spring CSA I never received). Box 1 of the Summer CSA I was not able to meet and asked to reschedule and never heard from her (7/20). 7/23 I emailed and advised I would like to cancel because of her lack of responsiveness which led to me not getting products I paid for as a CSA member. Emailed her 7/23, 8/4, & 8/8 with no resolution. I'm requesting a refund in the amount of $435.00.

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BBB Rating & Accreditation

C-

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Contact Information

81 Jefferson St

Oley, PA 19547-8682

Visit Website
(610) 780-3744

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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