Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Nuuly has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Nuuly

              5000 S Broad St Phila, PA 19112-1402

            Business ProfileNuuly

            Online Retailer
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5000 S Broad St

            Phila, PA 19112-1402

            Visit Website

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Headquarters
            5000 S Broad St, Phila, PA 19112-1402
            BBB File Opened:
            6/7/2023
            Years in Business:
            5
            Business Started:
            7/1/2019
            Related Businesses
            Business Management
            • Ms. Erin Satchell, Complaint Handler
            Contact Information

            Principal

            • Ms. Erin Satchell, Complaint Handler

            Customer Contact

            • Ms. Erin Satchell, Complaint Handler
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/02/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I had received my 2nd shipment of NUULY rental clothing. I returned all items and cancelled and again was billed for a dress that I didn't order or keep. I have tried reaching out to them and no one will chat, email or call me back. The company will not give you a phone number. I was billed over $87 for a dress I do not have and did not purchase for the 2nd time! I did file a previous complaint with BBB (complaint was assigned ID ********* with no response from the URBN/NUULY and the complaint was closed. I would like my money to be reimbursed as this was not ordered or kept by me in any way. I have closed the account but cannot get a response. From my understanding, there are bar codes on the labels of the clothes, they scan the clothes when they are returned and all is good. We are at the mercy of their workers to scan correctly or consumers are fraudulently charged. My desired outcome is to receive my money back for the charge and I no longer want any contact from the business whatsoever after.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nicole R

            07/16/2024

            I had okay experiences with Nuuly before this current one. On 7/11 I put in an order for an upcoming event which I needed formal attire for. I continued to track the shipment via *** and saw no update for 3 days. When I spoke to *** 2x, they claimed the only got the notification a label was created but no package. The costumer service has no direct number I had to submit multiple chat request till I finally got a call from "*****". She reassured me that the order was coming. I checked back the next day to find my order was "returned"! When I finally got "*****" on the phone again, she claimed that I will be refunded and they cannot promise I will get my order in time for my event but they will try to expedite the shipping but wouldn't give any detail. I went to re-order the items to find my sizes were out of stock. I put in another order very disappointed and she could not even confirm if she upgraded the shipping. This site is sketchy and dishonest.
            Read 1 More Customer Review

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.