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Complaint Details
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Initial Complaint
12/16/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered checks some time back. When I used them, my bank called me and said the account number was wrong. i called the company, and after a 45 minute wait time, I spoke to a customer service rep who again placed another order and rushed my order to me. I received the order again today and again they were WRONG. I tried to call the company once again, and was on hold for 1 hr 45 minutes to no avail. At this point, I am not willing to call again and I don't want the checks. I would like a refund. I'll have to order my checks from another companyBusiness response
01/22/2022
Dear ************. We apologize that your checks contained incorrect routing or account numbers. The reprint was our good faith effort to correct them. Of course we will refund you fully. I sent an email to *************** today asking for more information so we may reimburse you. Please respond to my email and we will do this.Customer response
01/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they follow through with a refundCustomer response
03/11/2022
I am rejecting this response because:
I have not received a refundBusiness response
03/21/2022
We apologize the refund has not been received. It is being reinitiated today.
The company your ordered from was ********. We are respectfully working with them for your refund.
Customer response
03/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
10/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a box of 2 checkbooks for $39.99 including shipping They billed me 12 times. When I contacted the company, they said I signed up for monthly ebooks I asked what those were. When they told me, I replied that I never ordered those and wanted to be refunded the total amount of $479.88 minus the $39.99 I owed for the checks which amounts to $439.89.To date, they have reimbursed me $279.93 thus they still owe me $159.96 which I have not received.I have contacted them by email weekly for several months and am told they will send it in 7 days which has not happened after many, many months.I need your help in this matter.Thank you,*************************Business response
11/05/2021
We apologize for any inconvenience. We have not received any emails from you under the email address provided. We can see that we fulfilled an order for you for $39.99. It appears you may have selected an "ebooks" subscription After completing your check order. Please contact them for your remaining refund. As a courtesy and good will gesture, we have refunded you full payment of $39.99.Customer response
11/10/2021
I am rejecting this response because:
They still owe me $39.99 times 3. They have reimbursed partially.I do not know what an ebook is thus would not order 1.
I want the rest of my refund as explained above.
Thank you for your continued work for me.
***** H Little
Initial Complaint
10/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7/14/2021 I placed an online order with the company for a refill on my checks. The total came to $87.02, but I used a discount coupon code and the final **** when I submitted the order was $47.99. I did not print the submitted receipt and the company did not send me an invoice.On or about 7/21/2021 I noticed that the company charged my personal bank account the full price of $87.02, I called the company and the gentleman I spoke with denied the fact that I used a coupon. I explained that on the web site there are several coupon discounts why would I not use the coupons and elect to pay full price? I requested an invoice and after realizing that I was not going to get anywhere with him. I called my bank and explained the situation, and I disputed the charge of $87.02. I only agreed to the $47.99.On 7.23/2021 I received an invoice via email an dit had a total amount of $87.02. My bank found in my favor and denied the charge and my account was credited the $87.02.Business response
11/05/2021
Customer's balance was cleared. No report was sent to a credit agency.Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
58 total complaints in the last 3 years.
14 complaints closed in the last 12 months.