Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angeion Group

  1650 Arch St Ste 2210 Philadelphia, PA 19103-2041

• 

  Angeion Group

  1801 Market St Ste 660 Philadelphia, PA 19103-1628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regaridn my settlement check for ******** *********** Settlement because I moved from my earlier address and asked the class admin to reissue my check to updated address. The class admin made me fill out an affidavit confirmed receipt and said they will reissue. Since then they have been given the run around of not reissuing my check and not responding. They are just trying to keep the settlement money for no reason Thanks *********************

  Business Response

  Date: 02/16/2023

  We will reissue this check even though the account is closeed.

  Customer Answer

  Date: 02/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Thanks for the update. Since the business purposely ignored all past communications - Please keep this complaint open till the check has been re-issued by the business as confirmed in their response to BBB
  

  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The class admin has failed to respond and reissue my settlement check for ******, et al. v. ******************************* although they were sent the affidavit in timely manner

  Business Response

  Date: 02/02/2023

  Apologies, we are processing your check for reissue.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out with my missing payment for ******* v Fitness equipment Settlement (Claim ID# ***********. I was notified of payment happening in Dec2022 however nothing was received. I contacted the class admin but they have failed to respond regarding my settlement payment

  Business Response

  Date: 02/02/2023

  This individual's claim was deficient and what they provided was not valid documentation. This individual is not a class member and will not receive a check.

  Customer Answer

  Date: 02/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the class admin failed in its responsibility to send me a deficiency notice to cure so i can provide additional documentation to proof i am a class member. This is the main responsibility of the class administrator which they failed to complete and only now telling me that the proof provided was not sufficient
  
  Regards,
  
  *******
  

  Customer Answer

  Date: 02/21/2023

  *** *******

   

  One of the BBB inquiries where the person was not satisfied by our response I would like you to remove this information off our record.

   

  This person, Re: ID # ******** - ******* ******, filed a fraudulent claim not only in this case but many others.  He was sent a deficiency notice and never responded with proof that he was a valid class member.    There is nothing for him to complain about as he is not even eligible.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a class action against ******** ****, The case was settled in June 2022, my son was a member of the lawsuit however by the time the check was sent he had passed away, I contacted the **** to see sense my son had passed could the check be sent to my grandson as his only child, I was told of course, I was asked to return the original check along with a photo ID for my grandson which I did, I spoke with a *** ********* it was received and a check would be sent These items were sent 11/12/22 I spoke with *** ********* on 12/07/22 she said she was sorry for the delay the check was being sent on Friday12/09, no check sent, I spoke with her on 12/20 check being sent 1/3/23 for sure, no check sent. I spoke with her on 1/12/23 she said there were problems in accounting 100 people were not paid and had no idea when the check would be sent. I wonder what kind of problems? This is unacceptable after all these months, she seems to be the only one I can talk to, and this has been handled in such an unprofessional manner, I just want this issue resolved, I m frustrated.

  Business Response

  Date: 02/13/2023

  We have received your reissue request. All checks are being reissued the end of the first quarter.

  Customer Answer

  Date: 02/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an individual app developer who is owed an $8,064.88 payment as a result of the ***** vs. ******* class action settlement. The Settlement Administrator is Angeion Group. I never received my payment. Angeion claims a check was mailed December 20th 2022, but no check ever arrived. Today I called Angeion, and was told I had to obtain a notarized affidavit before a replacement check would be issued. Then the person I spoke with hung up the phone, and no one has returned my calls. This is unacceptable. Any business can place a stop payment on a check, and then re-issue the check. My request is for Angeion to send a replacement check immediately, with a tracking number.

  Business Response

  Date: 01/24/2023

  We contacted **************************** and are reissuing his check and sending it by overnight mail per his instructions.

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a valid and timely claim in Nautilus Treadmill settlement in April 2022 . My claim ID is ********** I received deficiency notice in Aug 2022 which i promptly responded to and fixed providing the requested details about serial number etc. On oct 7th 2022  i was sent a notice by class admin that my claim has been approved (attached here) and the settlement payment will be sent using the selected method . Unfortunately i meant to select ****** but instead it seems i selected ***** and hence payment failed to process and was returned back to class admin. So i wrote explaining the issue and asked them to reissue to ****** or check They said they will reissue but never did. I checked again and they never responded . I have an approved notice and they still are not sending my payment to me .

  Business Response

  Date: 01/24/2023

  Hello, 

  ***********************'s check was cashed as indicated on the attachment.  I spoke with ******************** after he filed his complaint and he confirmed that he received a notification from the post office that his check was in his mailbox.  He proceeded to cash his check.  I tried several times to follow up with ************ to verify that he did in fact have the check in his possession but he never responded to any of my messages after the first call. I am glad he received and cashed his check.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was the settlement administrator for a class action suit in which my former employer was found at fault for wage theft and was ordered to pay numerous current and former employees for several years of unpaid wages. This settlement was finalized nearly 6 months ago, with payments scheduled to go out in October. In my communications with Angeion, I was told by that I did not need to provide any further information beyond what they already had (mailing addresses, W-9s, etc.) in order to receive my settlement check. October came and went with no check, I called and they told me to wait until mid-November to see if it arrived. It didn’t. I contacted them and they then told me that they miscommunicated and that I did need to fill out a W-9, but that if I filled it out and returned it ASAP, they would get my check to me as a quickly as possible, and the representative assured me that he’d keep me updated on the process. He also stated that, due to the W-9 miscommunication, I should have been part of the initial October batch of mailings and should not necessarily have to wait for the next batch to go out — my check would be sent on its own. Well, it’s been over a month later, and Angeion does not return my phone calls or emails. They are withholding money that my former employer already withheld from me for 7+ years and I demand a timely response from these people. Absolutely sick of this.

  Business Response

  Date: 02/07/2023

  No case was listed on the complaint.  I will need to respond back separately.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello This is regarding ******, et al. v. ******************************** *** settlement. I never received my check and asked the class admin to reissue. They asked me to sign an affidavit which i already completed and sent and said they will reissue and never followed up . When i kept pestering them them they send me an email one day that they have already sent the check and now is the last day to reissue . I have never received any check and why are they wilting till last day to tell me this . This email is really absurd and complete lies being used by them to keep my money.

  Business Response

  Date: 02/08/2023

  We sent an check affidavit to ** **** in November and finally received it back February 7th.  We responded twice to ** **** that the check was being reissued.

  Customer Answer

  Date: 02/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the company is extremely dishonest and corrupt organization. They have lied to me several times on email . Here again they are saying that the check was reissued in November but their own email records which i have a copy of said check was reissued in october. When i wrote to them again about they the check never being sent or received they ignored my request multiple times. Next they said they have written to me 2 times which is again false. they responded only recently after i filed a BBB complaint and that too withe single line that they just received the affidavit while their own email confirmation on record says they have the affidavit since August 2022. They keep playing these games with claimants and never send out the check . I want to see them reissue my check to the correct updated address *** * **** **  Apt ***, New York, NY ***** before closing out this BBB complaint. Please keep this open until the check is received
  

  Regards,
  
  **** ****  
  

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a settlement check in the amount of $4,440.50 that was sent on 11-21-2020. I held the check waiting on the balance to be sent. There was supposed to be in the neighborhood of another $11,000.00 to follow. I actually forgot the check so I called Angieon about the expired check. I was informed by a ********************* to mail it back and a new check would be issued. That did not happen. I left several unanswered messages for ***** to never get a reply. I was then told an employee by the name of ******* had taken over so I started calling her. Finally I was told that she had talked to ***** and my check would be sent and I would receive an e-mail showing it had been sent overnight delivery. That did not happen either. Once again I called *******. She said she would check on it and call me back. That did not happen either. When I called her, she informed me that ********************* had told her the check had been sent and cashed. I requested and was told that I would receive an e-mail from ***** as proof. I did not receive or cash the check nor did I receive any proof. ******* said I would get an authorization to submit to their bank for re-issue of so called check. That again did not happen. I filed a complaint with the attorney general of Indiana office and have received nothing. This is nothing more than a scam. I would rather they just told you they were going to cheat you out of the money but they buy time by keeping you dangling with the payment carrot.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never recieved my settlement check. Aflter seeing all the other reviews I understand I'm not the only one. I have all my file to provide them wrong. To many to send. They claimed or the lost my files. Example: I asked when will I recieve my check. Their response was, We are a third party and do not give out legal or tax advice. Don't you think this is funny!

  Business Response

  Date: 02/07/2023

  I cannot check this request because the case name is not indicated.  I will email her separately to ask.

  Customer Answer

  Date: 02/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  ***********

  Regards,
  
  **** *****

  Business Response

  Date: 02/14/2023

  This class member has documentation that shows she is not a valid class member for this settlement.

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  I am rejecting this response because: This is a valid class nunber 
  
  Regards,
  
  **** *****