Customer ReviewsforUrban Outfitters, Inc

Horrible company! Horrible customer service! They still have not refunded me my money! Every time I speak to a customer service agent they say they're going to do it and they never follow through. They just lie lie lie! I wasted so much time. This company has gone downhill. I will not purchase from them again.

I placed an order at Free People and received an email that my order was cancelled and my account has a restriction placed on it. I have only ordered one item from FP prior to this, that was defective and was returned and replaced. This should not warrant a complete restriction placed on my account preventing me from purchasing anything again in the future. Unbelievable!

Like many others, I have waited nearly one month for ONE item that is apparently back ordered. This item was NEVER labeled as back ordered on their website, which would have deterred me from purchasing in the first place. For weeks, I have contacted their customer service department via chat to cancel my order. Each time we go in circles, with no resolution. I am told over and over again that the item ***** ship from a local store. Nothing. They keep giving me new shipping dates and the item never changes its status. The most common response is that they cannot cancel my order because it's "too far in the process." What process is that? If the item is backordered, there is nothing pending shipping. Absolutely ridiculous reasoning and terrible customer service experience. Unprofessional is an understatement.

I placed an order on December 4th 2023 and I have received 10 emails since that my $200 camera is "backordered" and "delayed" - How embarrassing and awful of a company. I continue to call monthly and request more information and nobody can give me an answer. I called THE ***** NUMBER today and nobody gets back to me or answers the phone either. I call corporate and all they can do is transfer me to customer service. The lady couldn't even help me. I have tons of screenshots in my email where they state my item will be shipped, and then I get emails it is "backordered" ; My item was supposed to be shipped TOMORROW and then TODAY I get an email that it is backordered until 6/20-They keep playing with me. PLEASE KEEP IN MIND THIS WAS ORDERED ON DECEMBER 4TH 2023. I called the office a total of 5 times today and nobody answers me. Are these people even working? I should be at the top of the list considering I keep calling about my camera. I keep following up. I have tons of screenshots with customer service and screenshots of the company sending me emails with "back order" notifications. This is ridiculous. I just want my camera. After I get my camera, I will no longer be purchasing from urban and I will be sure to blast Urban outfitters and let everybody know to shop elsewhere. I have a big social media platform and will use it as advantage, and continue writing my reviews until there is some sort of agreement.

I went back and forth with Anthropologie for 5 months about a return they did not fully refund me on. I had proof and the customer service agents would not respond to my emails. I eventually filed a claim with my credit card company and was reimbursed. They have since banned me from ordering from their website and blocked me from emailing and chatting with a customer service agents. Very unprofessional and disappointing experience. It was over $130.

I have waited nearly one month for one item out of an order that was not on backorder. Ive called the last 3 weeks, and the only answer I get is it will ship within 24 hours and someone will follow back up with me in 72 hours. Apparently they have no idea how to cancel an order. I am submitting a chargeback on my card, as there is a lot more I can do with $130 than wait on a horrible company with incompetent customer service to figure out how to assist me.

They sell overpriced products that will degrade after one clean even if you follow the care instructions of dry cleaning. Will not honor a return.

They charged my debit twice for a single item, then refused to refund me. Told me to call my bank. I called the bank and confirmed they had double-charged me, they still refused to refund the item. Terrible customer service. I've filed a fraud investigation through my bank.

I spent $1500 on the Marte queen sized bed. As soon as I received it, I tried building the bed but it was missing an important piece to finish it. The middle bar the is supposed to hold the two set of slats so that my mattress could be placed on the slats, without the middle bar, the slats fall through the bed. I have contacted customer service on the phone twice and at least 4 times via email. 2 weeks after I sent the email, an agent responded that I would hear back from them in 4-8weeks. Not only did I not hear from them but I never received the piece for the bed over 2 months later. Everyone keeps on telling me I should received a response in 4-8 weeks and that is ridiculous. To pay 1500 for a bed that can't be built because the company can't ship me a piece of wood is insane. Terrible, awful customer service.