Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ************************* do **********, my CGFNS Id Number is ******* and my Order Number is *******. I've contracted the CGFNS to validate my college degree in USA, for Registered Nurse. I applied for CGFNS professional CES report on the April, 2023. All documents were delivered by post in May, 2023. The review of my document started in approximately 4 months later, but there was an RFA. In 2 months my college didn’t receive any forms by post or e-mail. In November, 2023 the University sent a letter with signatures of all individuals that can sign education verification forms (delivered in 20, November by post). And until now (1 month later) the CGFNS has not updated the receipt status of this letter. I'm very concerned and frustrated because my case expires in 4 months, and until now my case is at a standstill, without any kind of progress, even with the university sending everything necessary. Please, help-me, because I need of the CES for aplication the test of *****, and the time of the CGFNS aplication is ending.

  Customer Answer

  Date: 12/14/2023

  I would like to inform you that today the company resolved my case.

  Business Response

  Date: 12/18/2023

  In response to the referenced complaint:
  
  ********************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on April 14, 2023.  CGFNS International, Inc. is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by **** ******** ***- *********************************, Brazil.  Deemed acceptable by the evaluator.

  License verification from Brazil.  Deemed acceptable by the evaluator. 

  Transcript from Centro Universitario ********** de ********  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the CES Professional Report was issued to the recipient on December 13, 2023. 

  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed. 

  Customer Answer

  Date: 12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to CGFNS (ID number: ******** for the VisaScreen (Order Number: *******) which is an essential document for my immigration process more than 1 month ago and until the present moment my Dashboard continues to appear as WAITING FOR INITIAL DOCUMENTATION. However, these documents have already been sent to CGFNS, and CGFNS does not update my Dashboard yet, and my process is stopped I would really like a solution from the company because I paid a $700 for this VisaScreen.

  Business Response

  Date: 12/19/2023

  In response to the referenced complaint:
  
  *********************** Visa Screen® order on November 2, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Montana, United States of America.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator.
  
  Transcript from Universidade *** *********.  Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate will be issued on December 19, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started application for *** on CGFNS intl. on March 2023 and paid a fee of 400 dollars. My cgfns id is *******.All the requirements had been sent to the CGFNS more than 7 months ago and on repeated query they said they are reviewing the docs. After all these months, they just came out with the objection on my school documents that the academic year starting date is missing. I confirmed with cgfns that is this only thing that is pending, and they replied ' yes'. Now, my college has sent them the letter regarding my academic year details, and they didn't acknowledge that and raised another objection about authorized signature on my application form and that requested letter. I am frustrated as they should've told these details earlier when they received my documents by all these months. Two days before, they emailed me that only 3 months left in expiration of my application that means i will have to start from scratch again and pay the fee once again. this is too much worrisome as i have paid a lot of money already apart from the main fee (Postal charges).

  Customer Answer

  Date: 12/08/2023

  I Called them and they told me an excuse about signature authentication which they never have told me before. I contacted my school, and they said the previous principal has been retired and a new one is in her place. that's why the signature on the documents is different and it's not in cgfns old record. But administration always works like that, some people get retire with time and new one takes their place. It's completely frustrating how to make them believe about the signature authentication, though all my documents are sent by the school in the sealed envelope already. School is charging me postal mail fee whenever CGFNS demands a new explanation which is another financial burden. And CGFNS is asking things one by one. so, I have to send one thing and then a new objection is there in line.

  Business Response

  Date: 12/22/2023

  In response to the referenced complaint:
  
  Ufaq Latif placed an order for the Credential Verification Service for New York State on March 4, 2023.  CGFNS International, Inc. is required by the New York State Department of Education to verify the authenticity of the applicant’s license validation and transcripts.
  
  The following documents have been received and reviewed:
  
  License verification from Pakistan. Deemed acceptable by the evaluator.
  
  License verification from Saudi Arabia.  Deemed acceptable by the evaluator.

  Transcript from ******************* Medical College.  This document was not accepted by the evaluator as CGFNS was not able to verify the school official who signed the Request for Academic Records/Transcripts form.  CGFNS sent a Request for Assistance letter to the school on August 10, 2023 via trackable mail and again on December 11, 2023 via email requesting the names and signatures of all school officials who are authorized to send documents to CGFNS. 

  Please note that CGFNS can issue a report to the New York State Department of Education if it has been 180 days since the application was submitted.  CGFNS will issue the report to the New York State Department of Education on December 22, 2023.  The report indicates that the transcript signature and seal provided by the school were not in the CGFNS International database.   
  
  We trust that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 01/01/2024

  I have contacted my college and they have already sent the verification letter for the authorization of signature. But CGFNS didn't wait for their letter and already sent my report as incomplete.. i can't understand why is this happening.

• Initial Complaint

  Date:12/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My CGFNS ID Number is *******. I placed a CES Report order and a Visa screen order with CGFNS in July 2023 and August 2023 respectively. While the CES Report has since been issued, the Visa screen certificate is being delayed. CGFNS say they are trying to authenticate one of my credentials, specifically my bachelor's degree from ****** ******** University of ********** (*******) in Nigeria. In the past few months, my order status in CGFNS portal changed back and forth multiple times between " Ready for Review" and " Waiting for Required Items." CGFNS attributed the changes to a system glitch but this created a lot of anxiety and it was an emotional rollercoaster for me. Although CGFNS refused to disclose what email they are corresponding with at my school to allow me follow-up with the school for a timely response, a Deputy Registrar from the school emailed CGFNS on November 7 to authenticate my transcripts. CGFNS is yet to acknowledge this response or update my status. They say it would take up to five weeks. A shorter timeframe has been quoted in the past. This response timeframe is too long, all things considered. I paid $700 for the visa screen, aside from the cost of the CES report. I would like CGFNS to complete my visa screen in a timely manner. They should acknowledge the email from the Deputy Registrar at the school, update my status and complete my order. If CGFNS needs any additional information, they should be more proactive in engaging the school through multiple channels as needed and they should be make clear to the school what it is they want. CGFNS' slow processes is affecting my life and livelihood, and the delay in processing my visa screen request is causing me untold hardship.

  Business Response

  Date: 12/20/2023

  In response to the referenced complaint:
  
  ***************************** placed a  Visa Screen® order on August 9, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from New Mexico, United States of America.  Deemed acceptable by the evaluator.
  
  License verifications from Nigeria (Registered Nurse, Registered Mental Health Nurse).  Deemed acceptable by the evaluator.
  
  Transcript from School of Nursing, *********.  Deemed acceptable by the evaluator.
  
  Transcript from School of Psychiatric Nursing, ********.  Deemed acceptable by the evaluator. 
  
  Transcript from ****** ******** University of Technology. Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate will be issued on December 20, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the attention of the BBB, I am making this complaint against the CGFNS. I applied to the CGFNS for the revalidation of my diploma (CES) on June 4, 2023 - CGFNS payment and start of the process. 08/07/2023 - Ready for CGFNS review 21/09/2023 - RFA 30/10/2023 - Faculty sent requested documentation - RFA 02/11/2023 - Receipt of the requested RFA documentation by CGFNS Today 05/12/2023 there have been 24 working days since receipt of the documentation - RFA there are still no concrete answers and every time I have sent email the information is mismatched. I urgently need my application to be resolved. Att, ********** ************************* Order : ******* CGFNS ID: *******

  Business Response

  Date: 12/20/2023

  In response to the referenced complaint:
  
  ********** *************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on June 4, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola Estadual *******.  Deemed acceptable by the evaluator.

  License verification from Brazil.  Deemed acceptable by the evaluator. 

  Transcript from Centro Universitario ********** ********* *****.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the CES Professional Report was issued to the recipient on December 19, 2023. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for new CES report on June 2023, submitted all required documentation in two weeks. Status has been ready for review since July. I emailed cgfns several times asking for the new report to be released since their 12 weeks processing time passed.

  Business Response

  Date: 11/10/2023

  In response to the referenced complaint:
  
  *************************** placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on June 20, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary School Diploma in Scientific Studies issued by Liceo *********** Statale, Italy.  Deemed acceptable by the evaluator.
  
  License verification from Italy.  Deemed acceptable by the evaluator. 
  
  Transcript from Universita Degli Studi Di ******.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on November 9, 2023.
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for a CES process what was 450 usd at CGFNS International on the 27th of January 2023. My order number is ******* and my id number is *******. During this process i had to write to BBB to ask for help. The complaint number was #********. That problem was solved. (This is a complaint about on other problem. )On the 16th of October 2023 CGFNS issued my report and they sent it to the GA Board of Nursing. On the 25th of October i called CGFNS to help me with downloading the report and make sure how long do they keep my documents on my account. When i was able to download the report and take a look at it i realized that it had some error/mistakes. There were unmatching information between the report and my degree/diploma, also CGFNS did not write some informations in the report what explains my BSc degree in nursing and patients care. So the report says my 4 years BSc program and my textbooks were in english while my degree says it was hungarian. CGFNS states i did not complete basic nursing program prior to my midwifery when my degree says BSc in nursing and patients care specialized in midwifery. Even in the degree supplement they can find that information. I also saw that my school did not write some of my hours (clinical, theory) correctly. So i reached out to my university and let them know ahead that they will need to send the correct information. The said that they are willing to do it and they appologized. I also reached out to the GA Board of Nursing because they got this report from CGFNS with the errors/mistakes to let them know about it. I got the email address of the person who started to review my papers, report from CGFNS and also told the front desk lady that i will try to ask CGFNS to correct the information and let my school to send the correct information, Academic reports. I wrote to one of the person *************************** ************************************** on the 26th of Ocotber 2023 to let her know about the situation. On the 27th of October 2023 i called CGFNS and talked with *** on the phone. I talked about the problem, and asked his help how my school can send the correct information, also asked how did this happen that CGFNS failed to realize the unmatching information because it looks like they just scanned and uploaded these documents to my account for 450 usd. He could not say anything, he tried to blame everything on my school and said they can not do anything for me since the report is done. When i asked him about the report how they or the person who wrote the report about my degree did not write some information in it also stated that i did not do basic nursing, *** did not answer my question. He tried to say that it was my school's fault. *** told me it is up to the GA Board of Nursing now. I told *** an example about paying for a service and if there is a mistake or error you take your product, back and the business fix the problem, they do not ask extra money for it. *** told me i would have to pay again hundreds of dollars to CGFNS for a re-evaluation and ask my school to send the documents. I wrote to the lady from the Board and called them also on the phone. I told them about what CGFNS said, they won't do anything, but my school is willing to send the correct information. Unfortunately that is not the way how the Board has to get the documents. I live in the states for 5 years, with my husband we payed a lot of money and worked with the immigration office here in the US. That process is long and expensive but when i had missing document or any kind of problem this never happened to me. This never happend to us before here in the US or in Europe. My husband is a US veteran and we can not believe how this business is "doing" the job. for 450 usd (just for the service) this is what they do. If a business do the job right and they get it done, we love to talk about them and we do appreciate them. We make sure they get a good review and we tell our friends to use that business. But in this case we can not find words, i am disappointed how can a US business do this, but even in a small country like mine i never experienced something like this. Since the Board decided to go ahead and review my case on the 16th of November, after that i wrote to them about this situation, I only would like that CGFNS let my school to send the correct Academic records electronicaly in email to them and then CGFNS to upload the correct Academic records to my account without paying extra money.

  Business Response

  Date: 12/05/2023

  In response to the referenced complaint:
  
  **************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on January 27, 2023.   The CES Professional Report was issued to the recipient on October 16, 2023.  The applicant has raised concerns about the evaluation of her professional education program at the University of ******, Faculty of Health Sciences. Please note that the evaluator sent an email to the applicant on November 30, 2023 advising her to contact her school and request them to complete a new request for Academic Records/Transcript form if she feels they provided incorrect information to CGFNS.  The applicant was also advised that she will need to submit a new order with the current fee.
  
  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my visa screen ready for my interview, all the necessary documents was already sent to the CGFNS, they did a rfa to my university by courier, my university says that it was not sent, they didn’t receive anything. I made a lot of requests to cgfns contact them in another way like email because it is easier for them to answer, I don’t understand how in 2023 people can’t contact others with this technology. Also, I asked for them who received the documents that they sent because my university would search the person that could received and they said that it was confidential, so it seems that they are not worried about solving the problem. They said that I need to tell my university to write in a blank sheet, my university said that they will not do that because they can’t sign in a paper that is nothing on it and they already sent all the requested information to cgfns. I am so exhausted with Cgfns, I only want to resolve these problems and get my visa screen. I think that they need more organization and more communication, not only saying to the applicant resolve problems, we are paying for their service. As well as my English score that it was received in 29 of September and until now nothing was updated on my profile. Please bbb, I only want that my money was worthy. My id is ******* ***** ***** ********* *********

  Business Response

  Date: 11/17/2023

  In response to the referenced complaint:
  
  ******************************* placed a Visa Screen® order on August 23, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola Estadual ***** ********* **** ** ******* ******, Brazil. Deemed acceptable by the evaluator.
  
  License verification from Montana, United States of America.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator.
  
  Transcript from Faculdade ********* ** *******.  Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on November 17, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************
  

• Initial Complaint

  Date:11/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I’m email you guys regarding my application on Cgfns, it’s about my diploma degree (nursing program) validation . I’ve ben waiting for their conclude my process almost 2 years, I have on my register messages with them asking about what I could provide as documents for them finish my process. Therefore 3 months ago they’re update my status to ready for review and then require another document from my college in brasil. Also their gave me 16 weeks to give me an answer. I provided the document they were require and my documents got delivered there last week . Also I just did a call there today and they said more 16 weeks again. That’s makes no sense 16 weeks to check one paper in fact they’re reach me out two months ago by saying since my documents from my college got there they would provide my credentials report. That’s so frustrating because it’s a lot effort to getting trough on this process and also expensive service by Cgnfs. I appreciate all that help. Regards, *******

  Business Response

  Date: 11/03/2023

  In response to the referenced complaint:
  
  *************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on March 11, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Centro Integrado De Educacao ********, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Centro Universitario *******.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on November 2, 2023. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ****** ****** ** ****** ******* and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in the United States on November 09, 2022. My CGFNS ID is: *******. I paid the CES issuance service fee ($420 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS. The documents were shipped from Brazil and arrived at the CGFNS in June 2023. I received an email from the CGFNS confirming receipt of the documents and the change of status of my order to "Ready for Review", and I paid $400 for the Expedite Review, to analyze my documents in 10 days. After I paid the Expedite Review, my University received an email informing the need to authenticate my documents. The e-mail was sent to [email protected] and the document was sent by MAIL. Both responses were ignored. I have been waiting for them to issue my CES for weeks, but no response. CGFNS is the worst company I have ever hired. Customer service is horrible. They never answer emails, never meet deadlines, and have the most expensive service in the United States for this purpose. I would like the BBB to help me resolve this case and I would request the CGFNS refund me the Expedite Review fee ($400).

  Business Response

  Date: 11/03/2023

  In response to the referenced complaint:
  
  ************************************** ******* placed an order for a Credentials Evaluation Service (CES) Professional Report on November 9, 2022.  She later placed an order for the Expedited Review Service for Active CES Professional Report-10 Business Days on August 7, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola Estadual ***** ******* ** ******, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Faculdade ***** ** ********. Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 30, 2023.   CGFNS will not issue a refund to the applicant as the license verification document was not received until October 24, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.