Complaints

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  philadelphia racing engines or prp rebuild my motor service the cylinder head which there damage them now leaking water inside the motor this motor return for them to fixs the problem they created. they now are not willing to fix these problem they created. I have picture and video of the water comming out of cylinder Heads i order new cylinder head gaskets from ****** racing for them to replace.they wanted me to put in a engine sealer to fix what they damage.and they charge me additional for using ****** which ****** said that it was illegal for them to do.

  Business response

  06/08/2023

  Philadelphia Racing Engines
  ******* ***********
  *** ****** ****
  Philadelphia, PA *****
  06/07/2023

  
  BBB
  Re: Complaint ID ********; ****** *****

  
  Dear BBB:
  This letter is to rebut *** ****** *****’s complaints. We as a company strive very hard to produce the best product and service for our customers. We do however understand that we can’t please everyone.
  *** ****** ***** contracted us to do some work on his engine block. The said engine block is a part of the engine and not the complete package. This job required us to machine a used stock 1970’s engine block. Not in any way ever designed for racing. (However, *** ***** did plan on using the engine block for a race application and ignored our professional opinion to not do so). Job was completed to his satisfaction, and paid in full. Note: Engine was reassembled by the customer, not done professionally by us.
  Several years has past and once again *** ***** took it upon himself to upgrade somethings in his engine. These upgrades did not last very long and the engine failed. *** ***** again disassembled the engine himself and brought some components (Cylinder Heads) to us to be fixed. We fixed the heads to *** *****’s satisfaction, and the job was again paid in full. Note: Engine was reassembled by the customer, not done professionally by us.
  A short time has passed and the engine failed again. Keeping in mind that at no point have we worked on this engine. However *** ***** realized that working on this engine was beyond his capabilities and his knowledge, so he did bring the engine to us. *** ***** supplied all of the parts for the repair, and wanted to do the job as in expensive as possible. Against our professional opinion to replace all the parts necessary for this rebuild *** ***** just had us utilize the parts that he purchased. We completed the job and during delivery *** ***** complained about the price that had previously been quoted and approved. We did further discuss the price and decided to alter the price to better fit *** *****’s budget.
  A short time has passed and *** ***** was still having some trouble with the engine, so he brought it back to us again for a diagnosis. We determined that the head gaskets had failed which against our recommendation to replace in the rebuild was not one of the items that *** ***** wanted to spend the money on, so the old ones were re-used. We had one of our tech’s work on this engine for over 4 hours and did not charge *** ***** anything for our time. *** ***** demanded that we change the gaskets free of charge. We decided to help Mr. Scott and change the gaskets at no cost to him. This work again required a tech’s time for over 10 hours’ worth of work. Free of charge to *** *****. As you can clearly see we are trying to help this gentleman the best that we can.
  A short time has passed and *** ***** is still complaining of trouble with this engine. He is now demanding that we buy him new components to fix the engine. The engine was never brought back to us for any diagnosis.
  We have been in business for over 30 years and are very professional about what we do. We bend over backwards for our customers, and *** ***** was no exception. We will gladly look over and diagnosis *** ***** engine however we will need the whole engine and not just parts of the engine. Once we determine the problem with the engine *** ***** will receive a bill for our time and a quote to fix the engine. This is a race engine and at no time was any warranty ever expressed.
  
  Sincerely,
  Philadelphia Racing Engines

  Customer response

  06/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********  
  I am rejecting this response because: Philadelphia racing engine is lying about all the comments that they made on this engine payment was made to them of they speak about the engine not being suitable for what they were repaired or was rebuilding it for *** and **** both are lying concerning this matter I have documents I have photos I have bills that I pay to them there was no problem with this engine when it was bought to them now they are lying and I like to have a court date in this matter
  

  Regards,
  
  ****** *****

  Business response

  06/21/2023

  Philadelphia Racing Engines
  ******* ***********
  *** ****** ****
  Philadelphia, PA *****
  06/21/2023
  BBB
  Re: Complaint ID ********; ****** *****
  Dear BBB:
  We absolutely understand and acknowledge *** ****** *****’s concerns about his engine. We have tried to rectify these issue on numerous occasions at no cost to *** *****, however we can’t control what happens to the engine once it leaves our facility. We are the engine building, and not the installer, or the tuner. These things occur after it leaves our hands. As I mentioned previously we will gladly look over and diagnosis *** *****’s engine, however we will need the whole engine and not just parts of the engine. Once we determine the problem with the engine *** ***** will receive a bill for our time and a quote to fix the engine. This is a race engine and at no time was any warranty ever expressed.
  
  Sincerely,
  Philadelphia Racing Engines

  Customer response

  06/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ******** the parts and materials that were used were brand new I gave them to Philadelphia racing Philadelphia racing built the motor and they used use head gaskets I told Philadelphia racing not to they insisted the father and the son now when I got the motor back from them the motor was leaking I took the valve covers off which I have pictures of of them with the valve covers showing water inside the engine and the father said that they will replace the head gaskets Philadelphia racing mess the motor up and now they're lying about everything and I would like to go to court to resolve this matter *** and others that are involved are lying I have the pictures I have the receipts I have video I will not accept them lying and they're talking about used parts there were no use parts they had no problem with accepting my parts which were brand new from several different companies now if need be I will contact the companies and have them state that they were new parts which Philadelphia is racing received from me and the problem is with Philadelphia racing they said that they replaced the head gaskets at no charge their father before he passed away and the son said that they would replace the head gaskets because they made the mistake and now they're not willing to do what is necessary to fix this problem which they know that they if anyone is using used parts they are taking my new parts and maybe giving me used parts
  
  Regards,
  
  ****** *****  
  

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