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    ComplaintsforJefferson Health Billing

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Unanswered
      After a minor surgery 4/28/22 I received 2 surprise and inaccurate bills from Jefferson Health and Dr. *******************************. Each was over $750. I am insured with ********** and a plan that pays all relevant bills. The bills sent to me had few details and were followed up quickly with harassing emails and calls. It took 4 phone calls and over 3 hours of my time to get clarity on the 2 bills. 1. Was double billed to my insurance. The service was paid for as part of a consolidated bill. The insurance paid that bill then was billed for the individual service. 2. Was a bill sent to my insurance with several pieces of inaccurate information (I could not have received surgery procedures in Phila since my surgery was in Doylestown, PA). Though this was Jefferson Health's mistake I was billed, rebilled and harassed until I set up a conference call with my insurance provider and Jefferson Health where they finally admitted their mistake.
    • Complaint Type:
      Billing Issues
      Status:
      Unanswered
      On July 14, 2021 I had a CT scan preformed by Jefferson Health. They provided images from the scan that were so blurry my doctor could not made out the details. My doctor ordered another scan. I contacted Jefferson Health on 11/1/2021 as they sent a  bill for the blurry CT scan. This bill has been under review for over 5 months and still no resolution from Jefferson Health. I’ve been calling monthly to check on the progress and each time I am told the bill is in review by the managers. Jefferson Health has provided subpar work and expects me to pay for a useless CT scan. Jefferson Health needs to write off this bill and improve the quality of CT scans they preform.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      11/23/21 I had appointment with family doctor, who belongs to Jefferson Health, in person to get refills for my meds. I have ******** part B and ***** supplemental insurance. Jefferson health charged me for services that doctor never provided and my supplemental insurance denied these bogus charges. Now they are after me charging $445.00 for the visit. I contacted doctor office twice and doctor confirmed that she did not provide these services, twice I called Jefferson health billing but even after their promise to research the issue the bills are still coming.

      Business response

      04/26/2022

      April 12, 2022 

      Dear ******** *******, 

      This is in response to the request received from the Better Business Bureau, for Complaint ID ********. 

      A thorough review was performed on March 25th. The outcome of our research resulted in all charges being reviewed and corrected. At this time, the patient does not have a balance and was notified. 

      If you have any additional questions, please feel free to contact our Customer Service department at ###-###-####. 

      Sincerely, 
      Blanca D.

      Single Business Office Leader

       

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