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Business Profile

Insurance Companies

Cigna

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.04

    Average of 392 Customer Reviews

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    Review Details

    • Jennifer J

      Date: 05/02/2025

      Cigna keeps denying medication prescribed by my doctor. It says Prior Auth does not meet criteria. First, insurance should not question a reason a doctor prescribes a medication. The same medication, each month. Cigna keeps telling me to pay out of pocket. I feel I am deliberately being targeted for being a diabetic and they purposely deny all diabetic medications. They are very evasive and will not provide me with copies of what my doctor sends them. My doctor claims he sends them everything they ask for. When a patient needs medication, it means it is necessary for health and well-being. Cigna nor any other insurance company should not be able to dictate what medications our treating primary physicians prescribe. I keep getting denial letters from Cigna stating I am not diabetic ????!!!!! Fraud, crooked, unprofessional.

    • justice m

      Date: 05/01/2025

      whish i could leave 0 stars. Imagine having three auto immune diseases and multiple health complications and issues. Imagine three years ago you had BCBS health insurance and were on a amazing infusion for your arthritis, gut issues, and psoriasis. It had made you feel like a person again. You go move and go about your day. Then your husbands billion dollar company wants to use CIGNA. WORT MISTAKE THEY HAVE MADE. They completely took me off my infusion and would not cover it. They made me get on a NEW MEDICATION for a kick back i am sure, because we all know it still happens despite it being illegal. Then make me use a specialty pharmacy that ***** A** they delay, delay, delay, and take your money. DO NOT EVER USE CIGNA IF YOU HAVE HEALTH ISSUES :)

    • Marc H

      Date: 04/30/2025

      The only reason I gave Cigna one star was because I could not rate them any lower. My benefits period begins in September and ends in August of the next year. Naturally my deductible begins in September. However, Cigna reset my deductible in January. In effect I am being charged a second deductible in one benefit period. At this point I would rather not have any insurance than what I have now. If you have Cigna find another insurance carrier.

    • Layne W

      Date: 04/18/2025

      Nothing but problems with CIGNA Dental coverage. Denied a claim, customer service advised to submit a specific form for coverage, CIGNA denied the submitted request because it was past a 30 day window where they might hv3 approved - I didnt know the claim was denied within the 30 day window. Now I can file an appeal but low hopes for any coverage.

    • Tara j

      Date: 04/14/2025

      Thieves!!! Do not get cigna. I had canceled my ins in January and 2 months later they steal $576.60 out of my account i have called and they will not refund my money.

    • Susan H

      Date: 04/07/2025

      Dont get Cigna global. They have really bad customer service and give misinformation that can cost you. I was told it was covered then after it was denied.Useless.

    • Mike D

      Date: 04/04/2025

      This insuraance is basically a scam. Despite paying hundreds every month for it, when I actually need it, they deny deny deny. I had to see a cardiologist, so I called Cigna in advance to see if they would cover it. They told me I'd need to give them all the billing codes for whatever the cardiologist was going to do (how am I supposed to know that?!). Six months later and a $2,000 bill shows up because they wouldn't cover it. Apparently they'd rather you just die instead of covering your care. ****.

    • Heather H

      Date: 04/04/2025

      Horrible to work with. They will deny claims that should be covered! I have to call at least once a month to get them to actually cover things. Universal Healthcare for all instead of a CEO that makes 21 MILLION dollars a year at the expense of our health!!

    • armando b

      Date: 03/29/2025

      Cigna is the worst insurance ever. Cigna They don't approve your medications even if your doctor prescribes them for you.

    • Thomas D

      Date: 03/28/2025

      CIGNA is most likely the worst insurance company out there. They hired a third-party ******** to review your claim before it even gets to CIGNA. they Evercore, who represent CIGNA deny, deny, and deny all claims. I needed a MRI on my neck. They denied it then they took the Slow Rd.,. **************** didnt see it because it wasnt given to them by Evercore. So I had to turn around and pay for it out-of-pocket. I will never never go back to CIGNA. Their CEO makes $24 million a year.

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