Customer ReviewsforCigna

Literally the worst experience Ive ever had in my life - my son has Cigna Insurance and has needed tubes put in his ears urgently since May as he has had 6 ear infections in 2024 thus far. Tell me how Cigna does not have a single Pediatric ENT that is in-network for his insurance plan? Every time I call to complain they send me their in-network provider directory and Ive called every single doctor on that list and not a single one is actually in-network. False advertisement at its finest. Half of the doctors on their list dont even see pediatric patients and a good chunk are sleep specialists or plastic surgeons, not pediatric ENTs. Ive been trying to find a solution with Cigna since May, meanwhile my son keeps getting ear infections and is at risk of going deaf permanently if he doesnt undergo this procedure soon. Cigna assigned me a case manager whose best advice was "just put a different zipcode when your look up our provider directory". How am I to trust a company whose "managers" dont know how to help a customer in extreme need? And apparently **************** has a terrible reputation with doctors because I was also told I could get out-of-network doctors to sign a network exemption form and every doctor *** called about this form have said they refuse to sign this form because theyve had bad experiences in the past with Cigna and this form specifically. How is it possible that this company is still in business if no doctors are willing to work with them? All I need is an in-network Pediatric ENT and apparently thats too much to ask from an insurance company that advertises having a massive in-network provider directory. Will definitely be seeking legal action against this sham of an insurance provider.

Apparently Cigna is still doing business under the name Connecticut General Insurance. They have issued a crossover to my ******** account saying I have a policy starting on Sept 1 that I do not have. Cigna denies knowing anything about it and after speaking with several agents and being bounced between Cigna and ******** no one can tell me how to remove this policy from my ******** account or who to contact. I believe this is fraud.

Cigna supplemental insurance is the worst. I submitted a claim 03/30/2024 and still has yet to be completed with the additional documentation that I sent for my daughters concussion. They give you all the run around and have yet to pay out for claim. Same excuse that it is a technical issue and they are working with IT. Ridiculous how I pay for an insurance that is useless.

Horrible. I cant get a price for a mammogram when the facility is out of network. How can I make a decision as a consumer if no one can give me a price? All they kept saying is the facility is out of network I KNOW THAT!!!

The worst experience I have ever had! I signed up for Cigna Dental PPO because I thought they were a reputable company. I recently lost my canine tooth (Eye Tooth) and desperately need an implant. The only thing they covered was the extraction for $74.00. They said because I had too many missing teeth that they would not give me an implant. How is that possible when you need an implant to substitute for a missing tooth? The *** they will pay per year is only $2500.00. I would have been better off setting aside that amount than the pain, agony, time and tears I have spent on this. Oh and get this! Since I have to come up with the implant money because they won't cover it they won't cover the crown either. This is so very upsetting. I have my daughter's wedding coming up and I guess Cigna would rather me go without teeth than to at least help me get my implant and a treatment plan in place. The nurse at my dentist said they have been dealing with Cigna for a long time and they have never ever seen anything like this and Cigna told my dentist office they would cover the claim prior to me having the work done. Now they denied and lied and said they told my dentist they wouldn't cover it. I'm not even going to give them one star. I had o pay $600 to get some plastic fake mouth piece because they don't cover that either!!!!! This is a bad bad company and I will never deal with them again. They really don't care about their customers or their wellbeing. I can't believe they call themselves an insurance company and advertise that they cover implants when they don't!!!!!!!!!

CIGNA insurance is a scam every time Ive talked to them Ive gotten or incorrect information. I looked through CIGNAs list of within network doctors so I went to one of the doctor to initiate care before I did. I called CIGNA to make sure they were within network they confirmed so I went to my doctors appointment. Everyone in the office said I was within network with CIGNA now two years later Im getting a bill **** collections for $620.

Cignas supplemental Health is the worst I have had to deal with getting a claim paid. On 4/11/24, submitted a claim due to an accident, claim was approved a check issued on 5/5/24. they advised it would take 10 business days to arrive. Called on 5/20, was told to give it another week (15 bus. days) still didnt get the check, on 5/28 called requested a check reissued. On 5/31 was told check stopped and needed another 7 business days for re-issuance. Well, on 6/21 was told check re-issued and to allow 10 business day. Requested upper management, supervisor left msg, called Cigna on 7/12 to be told check was never re-issued on 6/21 and that my claim was approved. Wait a minute, I thought the claim had already been approved early may ( when they claimed a check was sent) and the supervisor left me a note in the system, she will follow up with me in 7 business days, how about that? ***this company lies, deceives you, no one knows what they are doing. Who knows when I am getting my check for my ******************************** *****.

Been paying for the insurance for over a year... finally go to use it.... and it has been noting but a pain. Save yourself and chose someone else for your needs. They state they cover and amount.... like 50% but then when you get the Bill, they cover 50% of the contracted amount and charge you 50% of the non contracted amount. Complete scam. Do not use signa.

I would tell you their ok, but when it comes to ******** scans, everythng comes to a ****!Takes days to get approval! I've have a mass on my liver and docs want another CT, bc its been weeks now bc of insurance approvals, (is it growing?) wobnt know until approval.This company is like every other company, its all about monies, not health care!!!!I despise this company as I type away!!!!!Never the less, they are horrible to work with very serious health issuses!!!s ***** care less!

Rejected my inpatient hospitalization resulting from an accident with absolutely no explanation whatsoever. They claimed it was unnecessary to do this hospital stay on an outpatient basis, but I provided them a medical report stating that this is clearly not the case. There was nothing in any way, shape or form that would allow this to be an outpatient procedure.They proceeded to give me hollow responses, nothing answers, and a complete runaround for almost 1 full month now. I've spoken to 6 different reps and none provided any real response, other than that they are "working on it" and that they mistook the dates because they never even looked at the reports and bills I sent them.All confidence I once had in this provider is lost. They are a scam and cannot be relied on for life-threatening care. They should be ashamed of their business practices.