Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28,102 total complaints in the last 3 years.
9,125 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: ********************* and Billing by Comcast/Xfinity Summary:Comcast/Xfinity engaged in deceptive practices by activating mobile services I explicitly declined, and by billing a credit card I never provided.?Background & Timeline Feb 2025: I experienced severe internet issues. After weeks of calls and a technician visit, Comcast offered a new iPad as compensation. I was told it was not tied to any mobile plan.During these calls, Comcast repeatedly tried to sell me Xfinity Mobile. I declined every time.?Unauthorized Activity Comcast sent the iPad and secretly activated Xfinity Mobile service in my name.They charged a credit card without my consent (an Apple Wallet card I never gave them).This is unauthorized service activation, unauthorized use of payment information, and deceptive business practices.?Attempts to Resolve I have made multiple calls and chats. Comcast has refused to reverse charges or cancel the line.On Aug 23, I even went to a Comcast store to return the iPad at customer services direction. The store refused, citing the return ********* of Aug 25, 2025, the issue remains unresolved now 6 months after it began.?Harm Financial loss, wasted time, and stress.Comcasts conduct constitutes fraudulent billing and violation of consumer protection laws.?Requested Resolution 1.Cancel the unauthorized Xfinity Mobile service.2.Refund all unauthorized charges to my card.3.Provide written confirmation no services will be added without my consent.4.Remove all unauthorized card information from Comcasts systems.?Supporting evidence (available): Billing records, call logs, proof of technician visit and iPad delivery.?Closing:Comcasts actions are deceptive, unauthorized, and harmful. I request urgent intervention to ensure resolution and to prevent similar misconduct against other consumers.Sincerely,******* ******* I have attached a document that will provide more details.
Customer Answer
Date: 08/29/2025

Comcasts Executive Resolutions team arranged the return of the iPad, removed all unauthorized charges, and canceled the mobile line. My account is now at $0 balance. This resolves the complaint.
Initial Complaint
Date:08/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged every month this entire year for this service which I do not have. Not only this but I have been reassured several times by the xfinity mobile representatives that I will not be charged again and yet thi has not stopped. I have proof that this service was canceled months ago but they don't stop charging my accounts. Im seeking to be left alone from this department and to never be charged again by xfinity mobile.
Business Response
Date: 08/28/2025
August 28, 2025

Better Business Bureau
****************************;
********************

Re:****** ******
****************************************************************************************

Case Number:23790024
Date of Notice:August 24, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ****** regarding Xfinity Mobile service.

On August 25, 2025, I spoke with Mr. ****** regarding a billing concern. Our records indicate that Mr. ****** was already refunded for a portion of the due amount when the device was received on January 14, 2025. However, the full refund was not processed.

On August 25, 2025, I processed the refund for the remaining due amount and confirmed that it should be received within three to five business days. We will follow up with Mr. ****** to ensure receipt of the refund.

On August 25, 2025, a credit was applied to the account to remove the past due balance created by a returned payment on August 18, 2025. On August 26, 2025, a credit was applied to the account to remove the balance created by the refund. The account is now closed with no balance owed and no future ********. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.

Sincerely,

*** *.
Xfinity Mobile Executive Resolutions
Customer Answer
Date: 08/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:08/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Xfinity multiple times at ************** (8/4/25, 8/14/25 and 8/23/25) about canceling my service. They continue to claim that they will, but refuse to actually do so. I received an email stating that service would be disconnected on 8/21/25, but it never happened. All I want is for my service to be disconnected and account closed.
Business Response
Date: 08/26/2025
August 26, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:****** Mackey
**********************

Case Number:23789966
Date of Notice:August 24, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ****** regarding Xfinity service.

On August 25, 2025, I spoke with Mr. ****** regarding a disconnection request. Our records indicate that on August 14, 2025, Mr. ****** contacted Xfinity to request an account disconnection effective August 21, 2025. A disconnection order was created at that time to be completed on August 31, 2025, with a stop billing date of August 21, 2025, in accordance with Xfinity policy. On August 24, 2025, Mr. ****** contacted Xfinity, and the representative completed the pending disconnection order with a stop billing date of August 21, 2025. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

***** *.
Executive Customer Relations
Customer Answer
Date: 08/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me despite that it does not directly address the concerns that I initially wrote in about.

Regards,

****** ******
Initial Complaint
Date:08/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an xfinity internet customer for ~9 years at this address. Several years ago Xfinity randomly sent me their TV streaming box "free of charge". This is not a box I ordered, requested, or used. It has been in the storage bin or drawer somewhere, but since I use an AppleTV I never wanted or needed this box.I changed internet service providers a few months ago, and Xfinity is charging me $120 for this streaming box that I never ordered. I have no idea where it is and cannot find it. A quick internet search shows many other people that have been through this same issue with Xfinity.
Business Response
Date: 08/27/2025

August 27, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       ***** *******
***************************************

                Case Number:      23786449
            Date of Notice: August 23, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** *******.

Upon receipt of this complaint, an investigation was performed. On April 18, 2022, a streaming TV box (Flex box) was added to the account. Records reflect that Xfinity Flex and the streaming TV box was included with Mr. ******** Internet subscription at no additional cost.

On July 6, 2025, a disconnection order was completed with a billing stop date of June 26, 2025,resulting in a final balance. On July 7, 2025, a payment posted to the account,satisfying the balance. On August 6, 2025, an unreturned equipment charge posted to the account for an unreturned streaming TV box. On August 6, 2025, a billing statement generated in the amount of $120.00.

On August 25, 2025, I spoke with Mr. ******* to review the above and to discuss his concerns. On August *******, the streaming TV box was removed from the account as a courtesy. On August 25, 2025, a credit was applied to the account for the unreturned equipment charges, bringing the balance to zero. I apologize for any inconvenience that may have been experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

******* *.
Executive Customer Relations
Customer Answer
Date: 08/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2025 an Xfinity crew came out to diagnose an internet issue on my block. They removed a "vault" cover and ran new cables. When they left, the cover left behind was broken into several pieces so they left safety cones on top. The vault is in the front of my yard and next to the sidewalk and bus station. On several occasions I've observed children playing or waiting nearby. The broken cover poses a severe safety concern. Since June and for the past 3 months I have been calling Xfinity to replace it. They have created numerous work orders yet nothing is ever done. I hope this complaint helps them to see the problem, and that they fix it before the kids get seriously injured.
Business Response
Date: 08/28/2025
August 28, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       **** **********
            *******************
            ********,CA 94044

Case Number: 23780762
            Date of Notice:             August 22, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by **** ********** regarding Xfinity service.

Per our review, on August 18, 2025, a service repair ticket was created for the damaged pedestal at Mr. *********** premises. On August 26, 2025, a service visit was completed. During this visit the technician repaired the pedestal vault confirming no safety concern. On August 26, 2026, I spoke to Mr. ********** and confirmed the visit resolved his reported concern.

I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

***** *.
Executive Customer Relations
Customer Answer
Date: 08/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am very glad that you were able to have a crew come out within a few days after I spent 3 months on this issue.

Regards,
**** Tarasovsky
Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Comcast for my television and Internet, which is in my husbands name. He passed away the end of February of this year and I immediately called Comcast to get my name put on the bill. Since then Ive called numerous times sent his death certificate and today I called again which is probably the fourth or fifth time. They took all my information again and claimed that theyll have it corrected in two or three days. Ive been hearing this for months so I hope there is some type of resolution because I cannot get my cable plan changed. I cant turn the cable off because its not under my name.
Business Response
Date: 08/26/2025
August 26, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ****** ******
            **************
            ******************* ** 15012

            Case Number:                      23779770
            Date of Notice:             August 21, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ****** regarding Xfinity service.

On August 25, 2025, I spoke with ********* regarding her concerns. Our records indicate Ms. ****** requested an account name change request, however, the requested documents have not been received. On August 25, 2025, the requested documents were received. On August 26, 2025, the name of the account was updated as requested.

On August 26, 2025, I attempted to review the available packages with Ms. ******* however, she declined to make any changes to her services at this time. On August 26, 2025, as a courtesy, a credit was applied to the account and will reflect on the September 16, 2025, billing statement. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust this ****** provides your office with the information required for resolution in this matter. If you have any questions or need additional information, please contact me at **************.

Sincerely,

****** *.
Executive Customer Relations
Customer Answer
Date: 08/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xfinity customer service signed me up for the wrong plan, which gave me the incorrect trade-in value for my phones that I traded in. They admitted that it was their fault but have not corrected the value of my phones. I was promised $700.00 per trade and I sent in 2 phones. I have called several times and spent hours on the phone with supervisor after supervisor and this department and that. Every time I am told that the issue is corrected and not to worry. Its still not corrected and now I feel they have not only lied and manipulated me, but have stolen my property.
Customer Answer
Date: 08/29/2025
This has been resolved. Xfinity corporate has delivered on what was promised. Thank you Xfinity and most of all thank you BBB.
Initial Complaint
Date:08/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26th, I informed Billing that I would be in the hospital until August 22nd and would pay the balance of $81 on August 22nd. As of 08/18/2025, During my hospitalization, there were 13 interruptions despite Billing promising a $70 credit for the inconvenience and the removal of interruption fees. Ive downloaded nine transcripts from employees on the Xfinity app stating this issue would be resolved, but nothing was done. The arrangement was never set, the interruption fees were not removed, and they refused to provide conversation *** or Rep *** to hold the agents accountable. This has caused significant stress, especially since my operation was just two days ago, and I had to repeatedly address this issue with no resolution. I want to file a complaint against each representative who lied, but no one from customer care will provide the necessary information. My bill is now almost $160 off, and no one will transfer me to the appropriate department to resolve this or file complaints about the dishonest *****
Business Response
Date: 08/28/2025
August 28, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ***** ******
            ***************************************************
            *****************

Case Number: 23770547
            Date of Notice:             August 20, 2025

Dear *** or Madam:

This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** ****** regarding Xfinity service.

On August 27, 2025, I communicated with Mr. ****** regarding a billing explanation. Our records indicate that ********* account has been behind at least one billing cycle from the March 2 2024 billing statement through the August 17, 2025 billing statement. Most recently,the billing statement issued on July 17, 2025, reflected a past due balance for services billed from May 21, 2025, through July 20, 2025, and new charges for services billed from July 21, 2025, through August 20, 2025, which included a late fee. The past due balance was due upon receipt of the bill, and the new charges were due by August 14, 2025.

The July 17, 2025 billing statement included one-time charges for two reactivation fees applied on June 19, 2025, and July 3, 2025. The reactivation fees were applied for restarting the account from a non-payment disconnection on June 17, 2025, and July ******, respectively.

Payment of the past due balance was not received, and the account was further interrupted each day from August 8, through August 16, and again on August 18, and August 19, 2025.Because payment was not received, the account was repeatedly returned to disconnection status. The account was reactivated on the same day, without receipt of payment, respectively.

Reactivation fees were applied for each instance of restoring the account from soft disconnection,beginning on August 10, through August 17, 2025. The fees were reflected on the August 17, 2025 billing statement. The reactivation fees are valid charges.

On August 14, 2025, a courtesy credit was applied and reflected on the August 17, 2025 billing statement. Payment was not received for the July 17, 2025 billing statement,and the past due balance for services billed from June 21, 2025, through August 20, 2025 was carried forward to the August 17, 2025 statement. The billing statement issued on August 17, 2025 included the past due amount, and new charges for services billed from August 21, 2025, through September 20, 2025.

On August 18, 2025, and August 22, 2025, two further courtesy credits were applied to the account. On August 26, 2025, Mr. ****** agreed to a 12-month Xfinity Assistance Plan repayment plan for the current account balance to be paid over 12 monthly installments added to his monthly billing statements. These transactions will be reflected on the September 17, 2025 billing statement. Please be advised that the account has been billed accurately. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

******* *.
Executive Customer Relations

Customer Answer
Date: 08/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/10/2025 I signed up for internet service with Xfinity at a new home. I was given on offer/deal for internet/security/TV and a new iPad for an all inclusive monthly payment of $204. Instead I am being billed $207.87 for internet and $39.79 for the iPhone for a total of $247.66. There was supposed to be a $40 credit on the internet bill for the iPhone, which is not happening. This was setup through a chat with Xfinity, and I have uploaded a copy of the transcript from the chat for revue. Please see the sections headed with Note 1, 2, 3, 4, 5, and 6, starting with the initial offer and followed by several verifications. I have tried many times to resolve this with Xfinity, by phone and in person at an Xfinity store and have been told nothing will or can be done to resolve the issue. The amount stated in the Amount box in this form is the additional I have paid to date and continues for an additional $40 per month.
Customer Answer
Date: 08/20/2025
I had also sent a compaint to the ***. The *** contacted Exfinity and Exfinity has resolved my issue. I appreciate your attention to this matter and as of now you can consider the complaint resolved and closed.
Initial Complaint
Date:08/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
XFinity representatives and Supervisors are offering plans, pricing packages and promotions that they can not deliver on. They are looking for high ratings so they can move up the company. I have been promised call backs and email confirmations about past conversations with agent supervisors and nothing has been done about my problem. A specific supervisor apparently can not be found in the XFinity employee database so I can email him important files regarding my problem. XFinity is improperly training their call agents and supervisors; they are promising customers with deals they can not honor.
Business Response
Date: 08/27/2025
August 27, 2025

BBB of ******************* & ********************
***************************************************************************
**********************

Re:       ***** ****
            **************
            ************, ** 15066

              Case Number:                    23764454
            Date of Notice:             August 19, 2025

To the Better Business Bureau:

This letter is in response to the above-referenced complaint submitted to your office by ***** ****, regarding Xfinity service.

On August 20, 2025, I spoke with ***** ****. I confirmed; ***** **** is currently subscribed to the Signature + More package at everyday pricing, which includes Limited Basic, Expanded Basic (Kids & Family, Entertainment,Sports & News), Digital Preferred Tier, MGM+, HD, ******* Standard HD Plan and ************ Gigabit Plus Internet, and Xfinity Voice Unlimited. Additional services and equipment are not included in the package price. This package was effective August 29, 2020.

On July 25, 2025, a loyalty discount was applied to ***** Lanes account. This loyalty discount is good for 12 months, and will expire on July 24, 2026.

On August 20, 2025, I applied a courtesy credit on bill. This credit is reflected on ***** Lanes August 24, 2025, billing statement.

I apologize for any inconvenience that may have been caused, while attempting to resolve this matter. I trust that this letter provides your office with the information required for a resolution in this matter. Should you have any questions or need additional information, please contact me at ************.

Sincerely,

******* *.
Executive Customer Relations

Customer Answer
Date: 08/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** D. ****

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Comcast Corporation is NOT a BBB Accredited Business.