Business ProfileforIndependence Blue Cross

I applied to be paneled for Independance Blue Cross on June 15, 2023. I got an automatic reply acknowledging my application on that same day. About a month later, I found out through **** ******* a large national wide provider that my paneling was denied because I have the wrong type of insurance. They explained that I would need to cancel my application as an individual provider and get a new insurance policy showing that I am covered as an individual provider. I reached out to my insurance company ******** ************ ******* which assures me that I am personally covered as well as my LLC. They also provided me with several documents to provide to IBX. I then sent those to **** *******. I got an email from them stating these documents will not suffice. I also emailed IBX to [email protected] on 7/24 asking for further explanation so that I can move forward. As of today, I have not gotten an email back. I also called several times but was told me that IBX credentialing does not have a customer service line for the credentialing department. It is uncontianable to me that such a large company does not have a way that a provider can speak to a live person or receive an email response explaining the problem for paneling. Finally, I am both insured by IBX and am trying to become a provider. It's unconscionable for me that such a large insurance company can chose not have a customer service line to their credentialing department. We have a mental health crisis in this country, and I am having to fight IBX to get panelled to provide a service that their customers need. In addition, I am a bilingual therapist English/Spanish so there is a large need for my services. I have several clients waiting to for my approval to see me. ******************* NPI **********