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Business Profile

Mens Clothing

Boyd's Men's Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff LO Consumer purchased shoes on 1/27/23 but when they were delivered they sent the wrong size. The consumer returned the shoes in February and they confirmed they received them and she would be issued a refund. The consumer contacted ****** to let them know but they said they had not received the refund yet. ****** contacted the business and they told them there is no refund because they had not received the shoes. Consumer sent them the receipt she received from *** with the shipping info but she has still not received a refund. She contacted the business again and they told her this has been going on since February.

    Business Response

    Date: 08/04/2023

    Dear BBB,

    The item involved in this transaction was sold under Final Sale terms.  For Boyds, this means that a return is not accommodated unless the merchandise is not consistent with the website description of what was sold.  Upon learning of the consumer concern about incorrect sizing, we were provided a tracking number for the shipment returning the item to Boyds.  Based on that tracking number, the merchandise was never returned to Boyds. 

    Based on the accounts of the delivery and the information provided to us, we would not offer any accommodation, being return or refund,and would advise the consumer to dispute the charges with the delivery company and financial institution.

    Sincerely,

    Boyds Mens Store

Boyd's Men's Store is NOT a BBB Accredited Business.

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