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Business Profile

New Auto Parts

Cardone Industries USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for Cardone Industries USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cardone Industries USA has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of CV axles from this company through ********.com. Product was advertised as "CV Drive Axle part numbers with an HD suffix are severe-duty applications and include a thermoplastic outboard boot for increased life and durability versus a traditional neoprene boot. "The boots on these CV axles are cracking after only 11 months of use, and this issue is widely reported on ****** as well. These CV axles were falsely advertised as having severe duty improvements for increased life and durability of the outboard boot, which is already cracking with less than a year, and only 7,000 miles of use. I have already purchased OEM CV axles to replace these as I do not trust these axles at all.

      Business Response

      Date: 11/30/2023

      Hello,

      I will reach out to this individual to gain a little more information regarding this issue.

      Thank You.

      *************

      CARDONE Industries.

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a PCM  through Cardone and installed it in my 2001 **** ******. It was a faulty part. I did pinpoint inspections through all data and returned the part and it was replaced by Cardone. The second *** was installed and was also faulty and after doing pinpoint inspections etc by a local **** dealership I returned it and was sent another part. The third PCM was installed by a **** dealership and was faulty. The dealership did diagnostics and have determined the PCM is faulty once again. Cardone refuses to replace this faulty part or to give a refund.

      Business Response

      Date: 06/21/2023

      Hello,

      I've reviewed this with both our Customer Service Department as well as Technical Service Department. Our call logs do not indicate that a call was every made to CARDONE regarding this.

      I would like to learn more about this issue, I can be reached at ************.

      Best Regards

      ****** ***

      CARDONE Industries.

      Customer Answer

      Date: 06/21/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: Their response said they do not have record of me ever calling. I have spoken with **** in technical service several times. After I explained I was using ******* to conduct pinpoint checks, he told me it would have to go to a service center. I have a mechanical background knowledge, as well as I have sought the advice of a master mechanic with 50 years experience in automotive repair. Our findings point to another bad PCM. I felt **** was condescending and if I attempted to argue the point, I would definitely not benefit from this conversation. I would like a refund of my money, because after 3 bad PCMs from Cardone, I do not feel safe driving the vehicle in high traffic situations with their product. Thank you for your time.

      Regards,

      *******************

      Business Response

      Date: 06/22/2023

      I just had a conversation via phone with ****************, my intentions are to work with the store of purchase in an attempt to get this purchase refunded.

      Thank you

      **********

    Cardone Industries USA is NOT a BBB Accredited Business.

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