ComplaintsforBay Property Management Group Philadelphia

• Initial Complaint

  10/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1. BAY MANAGEMENT CHARGED ME FOR THE MAINTAINANCE THAT WAS NOT DONE. NEVER NOTIFIED THE PROBLEM IN THE PROPERTY NOR TAKE MY PERMISSION TO FIX THE PROBLEM. I WAS TOLD THAT THEY CAN DO REPAIRS UP TO $1000 DOLLARS.2. PROPERTY WAS NEVER INSPECTED BY THE BAYMANAGEMT FOR DAMAGES IN THE PROPERTY.3. EARLY LEASE TERMINATION MONEY $3100 NOT TRANSFERED TO MY ACCOUNT 4. HOLDING SECURITY DEPOSIT NOT TRANSFERED ON MY NAME $1500 5. BAY MANAGEMENT SIGNED THE CONTRACT WITH THE TENENT ON THEIR NAME AND DONT WANT TO TAKE RESPONSIBILIY FOR THE PROPERTY DAMAGE 6. ASKING ME TO CONTACT COLLECTION AGENCY IN COLLECTING THE MONEY

  

  Business response

  10/17/2022

  Hi,

  Bay management charging for repairs that were not done is not correct.  The owner is under the impression that work was completed when it wasn't and he cannot show proof of where he was charged for work that wasn't completed.  We are simply the agent for the owner and take no responsibility for a tenant that causes damages.  Our management agreement states this.  We plan to transfer the funds we have on file once we close out the account which again is spelt out in our management agreement.  Since we provided notice of termination with the owner, it wouldn't make sense for us to send the tenants account to collection for anything that exceeds the security deposit and they do not willingly pay.  It is also in our management agreement that we do not handle collections.  Everything mentioned by the owner is completely standard for a management company on behalf of an owner.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 6th 1am there was a fire in the bedroom window of 1 room. The fire was put out by the fire Dept in that room which they was called and arrived less than 5 minutes. The fire never spread past the window frame of that 1 room the owner ,Bay property management and my insurance was notified of the fire the same night. The owner of the house just hired Bay property management a week before the fire prior to firing his last property management after they notified him that 3311 was electrically unsound. I am a PHA recipient and I have been living at 3311 for 12 years with no complaints from the owner or PHA. The night of the fire a restoration company was at my home trying to invite their selves in they were using my landlord’s name saying they work for him that was a lie. They sat outside my house all night and wand up getting in contact with my landlord they told him how if they get in the house and demolition the living room the dining room and the 2 back rooms upstairs they can get him a max settlement from the insurance company. We were uncomfortable with letting them in because we didn’t get a word from the owner to do so keep in mind the living room dining room and 2 rooms upstairs had nothing to do with the fire the fire was only in 1 room in the window frame that is it. The next day Bay property management via text me if I don’t let these people in my home they will come out and change my locks to my front door!!!!!! They made me give the restoration company a key to my front door forcefully. After a week of the demolition they left 45 bags of debree and sheet on my front porch left my house that way and never came back to do nothing else. I paid out of pocket for the trash removal on the porch sheet rocking all of the walls back patching the roof and the electrical issues. Now Bay property management is trying to illegally evict me with no grounds to do so they also requested a voucher from PHA on my behalf without my consent or knowledge of knowing

  

  Business response

  10/12/2022

  Hi,

  The neighboring house caught fire and it spread to this tenant's home.  The fire department informed her and BMG that the home was unsafe and she needed to leave while the repairs were made.  The tenant refused to leave and is still doing so.  We needed to change the locks so we had a working key which the tenant was provided one as well.  The restoration team cannot work in the property with the tenant living there for liability concerns.  This tenant is a voucher holder and was provided a new voucher so she can move and so the work can be completed on the property.  She is not being evicted but simply needs to relocate while the work is completed which has been explained many times.  The housing assistance program gave her a new voucher because they deemed the home uninhabitable.  The tenant refusing to leave is causing additional damage to the property as the roof, siding, and interior need to be repaired.  Currently water is infiltrating the hole in the roof.  This is completely unacceptable as the homeowner's property is being further damaged by someone refusing to move out of an uninhabitable home.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  BMG took over the lease for a property I had been renting for 22 months. The entire time we were there under a different management company, we had little issues and any larger issues were handled immediately with great communication. when BMG took over, things went to **** We paid our July rent payment in June, therefore it was transfer to BMG when they took over in July, however they refused to apply to our ledge, claiming they did not have any paperwork however our previous management company sent us the information they sent over to BMG. Then we received notification that we had 60 days to vacate the property as they were not renewing our lease. We had a request for our security deposit to be given to us to assist with the move out request. Allison told us she would work on getting that done for us. Then we were told we have to have an inspection done in order to received 50% of the deposit, which we agreed to. Upon the completion of the inspections - that was done while we were still living in the property, we were told that the deposit could not be returned because all the damage to the property. When I asked to see the report and photos taken, my request was ignored. They claimed we had holes in our walls and the yard was damaged. We made a request in early July as we were told the landlord agreed to only maintained once a month and our July request was never fulfilled. The holes in the walls were from mounted our tv - which we received permission to do when we moved in 22 months prior - those holes were filled upon us moving out. Prior to the take over we had an issue with the property's electric being attached to the bill we paid for our unit. there were flooding issues that caused for industrial fans to be ran for 6 months on our bill. when i asked about the bill &compensation as discussed, we were told the extra charges were $900 and we would only received $90 in credit. We have also have a $325 that was never returned as we told the check was sent out

  

  Business response

  09/19/2022

  Hi,

  We cannot know for certain if the tenants were given permission to hang a tv and not be charged for it afterwards - I do not believe any written documentation has been sent to us.  Regarding an credit for rent paid, we need to go through the proper channels to ensure the rent was paid (i.e. the owner receiving the funds).  A flood would not require industrial fans to blow for 6 months straight and I am not even sure if this occurred while we were managing the property.  If not, then I do not see the relevance for this portion of the claim.  Thanks.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bay Management removed a decorative mirror on my wall( put a wall up) and made copies of my garage keys against my wishes than charged me for it. They never returned any of my keys once they terminate the contract because I was dissatisfied with their services. L& I was involved due to their mismanagement. Dryer they purchased that was supposed to be up to code, electrical work that was completed by bay management ( I was billed for) Refuse to show documentation of plumbing bills from the company. Some of the dates my tenant cancel( I was charged a plumbing work)Charged me for tenant cancellation fee. Hire attorney and did not include water bills& two months rent. Charged for attorney fee& attorney asked me for the fee. I was out two months rent & water bills due to this. Refusal to use my warranty company. I have emails of everything and the bills you sent me. I even reached out to them to make it right. Those emails was ignored. I was recommended to them and check their ratings.

  

  Business response

  10/11/2021

  We disagree with a lot of statements in the complaint including the garage door lock and L&I issues.  The owner, ******, refused to give us entry to the garage that had the main stack plumbing line in it that was leaking and causing sewage to back up in the home. She showed up one time to open it for us and got into an altercation with the tenants.  She also dragged her feet to get the work done for the sink and main stack line which is why the tenant called licensing and inspections to report the issue.  I do not believe we changed the locks to the garage and instead made a copy of the owner's key.  If any other management companies are reading this complaint then I would suggest staying far away from this owner who showed many signs of being a slumlord. 

  

  Business response

  10/25/2021

  We do not like working with warranty companies because they are extremely slow.  We worked very quickly and followed up with the warranty company several times each day to expediate the process so your complaint about the warranty company taking too long because we avoided calling them is complete nonsense.  We worked with them 3 times for the same issue as well so I think that proves how bad warranty companies are whenever they need to be used.  The main sewer line in the property had to be replaced and you had the only keys to the garage where you claim you didn't have many belongings.  When the plumber arrived there were belongings nearly to the ceiling and could not get to the pipe. We could go back and forth all day with the events that caused our separation but I do not believe it is a worthwhile exercise.

  Customer response

  10/25/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 15844448
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************
  You're lying again! I told you I used my garage as storage and that is what I meant. You made copies of the garage keys and kept it. I asked you not to make copies because it had my personal things in there. They never returned my keys to the garage or house. What company keeps the keys. Your company that's who.  I informed your company of the warranty company in the beginning. You should of said no in the beginning.

  You refused to give proper receipt even when I paid for the work in advance. I was given one receipt and it was like pulling teeth. Your company charged for ME for when the tenant canceled their appointment. Then write as if the plumbing company did the job. Your feelings about working with warranty companies still does not explain why I didn't receive a proper paid receipt. My complaints are valid. 

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