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Business Profile

Real Estate Development

Hightop Real Estate and Development

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/25/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On Sunday, October 1, 2023, I viewed an apartment. At the viewing, the leasing agent, ********, noted a $65 application fee and a security deposit were due prior to lease signing. And first + last month's rent was due at least 7 days prior to move-in. I applied for the rental on October 2nd and was approved. I then paid a security deposit of $2025. However, I decided not to sign the lease. When I asked for my security deposit back, ******** said that it was nonrefundable. In my conversations with ******** and in the e-mail attached (Recap on ****** *** * Bedroom.pdf), ******** specifically says "Security Deposit." Yet in my attached correspondence with ******** ******* ("******** *******.pdf"), she pointed to a portion of the rental application ("rental_application_****.pdf") that states "Application Deposit (non-refundable). In addition to any application fee, you have delivered to our representative an application deposit in the amount indicated below. The application deposit is not a security deposit. All money paid before or after signing a lease is non-refundable." When I pointed out that this said "application," not "security" deposit and that an application deposit was not mentioned in verbal or written communication with ********, and asked if the application deposit was in addition to the security deposit, ******** did not answer and cut off correspondence (see email sent at 4:28PM 10/4/23 in the "******** Govberg.pdf" attachment.

    Business response

    10/30/2023

    It was explained to **************** in person on the tour that security deposits are NON REFUNDABLE should a prospect decide not to move in.This rule was also seen again on the charge on her portal. The line item clearly states NON REFUNDABLE and she went ahead and paid the deposit. **************** knew the rules, but when she changed her mind, she didn't want to be compliant and she wanted to find a loophole, which was questionable language calling the deposit an application deposit rather than a security deposit. Again, she knew what the rules were as she was told verbally in person AND paid the charge which clearly stated this.

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BBB Rating & Accreditation

B+

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Contact Information

1331 S Juniper St

Philadelphia, PA 19147-4964

Visit Website
(215) 246-0606

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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