Real Estates
Problem Property Pals LLCHeadquarters
Complaints
This profile includes complaints for Problem Property Pals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsolicited threatening mailing from the company harassing me to sell my property. It is NOT for sale nor is it on the market. I would never sell to them!! This needs to STOP immediately!! They use intimidating scare tactic mailings to try and get you to call them. Third Notice... Urgent..How much longer before I hear from you etc... Unreal. stop being vultures. I want these annoying and intrusive advertising and solicitation methods to STOP! This is a constant issue of these folks who are trying to flip properties for their own gain! This is why there are so many homeless people. The greedy investors buying and renting at over the top high prices. Stop harassing me!!Business Response
Date: 10/04/2023
I am writing in response to the recent complaint regarding unsolicited mailings from our company.
We apologize for any inconvenience this may have caused.
Upon receiving your complaint, we promptly removed your name from our mailing list. You will not receive any further mailings from us. However, please note that there may be some mailings already in the process of delivery.
We understand your concerns, and we do not intend to intimidate or harass anyone. We value ethical practices in our real estate activities.
Customer Answer
Date: 10/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:05/24/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the 4th time I have asked this company to STOP CALLING AND SENDING ME MAIL OFFERS I will seek a lawyer if you can not stop them I received another letter today asking to buy my house .....Business Response
Date: 06/01/2023
We are very sorry for the inconvenience this may have caused you, you have been removed from our mailing list. You may still receive mail that has already been sent but your address will be removed from all future mail.
Sorry for the inconvenience
Customer Answer
Date: 06/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:05/15/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received card today regarding my home noting: “THIRD NOTICE” “HOW MUCH LONGER BEFORE I HEAR FROM YOU?” “I’ve done all I can to get a hold of you and this is my last resort… Please turn this card over…(all underscored) It’s important that I hear from you ASAP.” Back of card included “I am hoping that this card catches you in time. I’ve tried for hours to find your phone number (all underscored) using the Internet but was unable to find it.” It included there’s a recorded message to “at least hear me out and then decide if we should speak over the phone.” The card ends with “I would appreciate you keeping this matter private.” (“keeping this matter private” underscored!!!) This card was unnerving and scary that someone is trying to track me down!!!! NEED TO BE LEFT ALONE and my information deleted!!! Keeping this card for my records!!!Business Response
Date: 05/17/2023
I am very sorry that you found our card unnerving, we have removed you from our mailing list. You may still receive mail if it has already gone out but you will be excluded from future mailing lists.Customer Answer
Date: 05/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** **********Initial Complaint
Date:04/06/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My home is not for sale and has not been for sale since I purchased it over a decade ago. I have never requested any contact from this company. They send me direct mailing advertisements and I am on every DO NOT MAIL list a person can possibly get added onto through consumer protection links from the attorney general website. The address on the envelope is: ****************************philadelphia paBusiness Response
Date: 05/01/2023
We want to apologize for the mailer you received. We are sorry for the inconvenience we caused you with this letter. I want to assure you that you have been removed from our mailing list. We appreciate you taking the time in bringing this to our attention.
Customer Answer
Date: 05/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Customer Answer
Date: 07/05/2023
This company contacted me earlier this year in March. I filed a complaint with BBB asking that the company stop contacting me as my home has not been up for sale for at least 10 years. I have also filed a complaint with the attorneys general of Ohio. problempropertypals.com needs a big fat fine, not a slap on the wrist; they need fined out of existence. This is not advertising, this is harassment. Previous BBB complaint #******** from earlier this year 2023.
Desired Resolution:
No further contact by the businessBusiness Response
Date: 07/05/2023
Hi ******** we are really sorry for any inconvenience that our mail may have caused you. When someone is removed from our mailing list there is a slight chance they may still receive mail that was already being processed and unfortunately that seems like the situation.
I would need you to verify your address in order to confirm that you were indeed moved to the do not mail list, but if for some reason you receive mail again please reach out with your address and we will make sure it is entirely removed from our system.
Sorry again,
Customer Answer
Date: 07/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:My address is:
*** *********** **
Gahanna, Ohio *****
I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution of removing my address from your mailing list and NOT selling it or providing it to any business partners is satisfactory to me.
The fact that your company has my information in its database is somewhat concerning since I have never done business with any home buying companies and I have never given my information freely to anyone involved in the business either. I work in Cybersecurity, so I get why collecting consumers information without being asked is a problem.
Regards,
******** ********Initial Complaint
Date:04/05/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people send aggressive mailings:::Eg.:THIRD NOTICE how much longer before l hear from you?I've done all i can to get hold of you this is my last .. this card turn this card over... it's important that l hear from you ASAP Over leaf I would appreciate you keeping this matter privateIBusiness Response
Date: 05/01/2023
You have been removed from our mailing list, although you may receive any mail campaigns that have already been sent.Initial Complaint
Date:03/28/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received yet another post card mailer from this company, this time marked "THIRD NOTICE - HOW MUCH LONGER BEFORE WE HERE FROM YOU?" Like the first two, it was an inquiry about purchasing my property. I do not have my property listed for sale nor have I ever and I am NOT interested in selling. I am tired of receiving JUNK mail from investors looking to buy my home to possibly convert it to a rental property because of the influx of people migrating to Florida! I have marked these mailers Return to Sender and requested they remove my information from their marketing list; however, I continue to receive the unwanted solicitations. I am tried of having to check the property appraiser site on a weekly basis to ensure I have not become a victim of a real-estate scam due to the marketing tactics used by companies like this. I would like to see these companies held accountable for their harassment along with whatever entity is selling property owner information including non published phone numbers registered with the Do Not Call and Do Not Text systems.Business Response
Date: 03/30/2023
**************,
Please know that we are a legitimate company and are not in the business of scamming people, so I am sorry you felt that way. I have removed you from our mailing list however you may still receive something if there is mail already sent out.
Thank you,
*************************
Initial Complaint
Date:09/24/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday I recieved a call from someone at problem property pros though the individual was very respectful and courteous calling a persons number that is on the do not solicit list for a property that's isn't for sell, hasn't been listed for sale since I've owned it and will never be listed for sale is illegal and intrusive. this company and others like it need to stop the harassing tactics. I feel just like the other person that complained.... try to buy houses for sale and stop harassing us that don't want to sale our freaking house. how would they feel if a random person called them asking if they sale a kidney or lung.... it would be totally inappropriate and intrusive just like these got darn phone calls mailers and text messages.Business Response
Date: 10/05/2022
**. ********,
We have removed your telephone number from our call system so you should no longer receive calls from us.
Thank you for letting us know and I apologize for any inconvenience.
- George B********, CEO
Problem Property Pals LLC is BBB Accredited.
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