ComplaintsforAramark Services, Incorporated

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was on the website for Aramark Icare Gifts. Browsing trying to get the most for my buck. Before completing my purchase I realized my card was charged $30.98 for something I never authorized. The company says they see this happen all the time. I never signed any agreements for them to charge me. I never placed an order. The company is refusing to immediately return my money. Telling me I have to wait a week. They wont release my money. Its been pending for two days now. I FEEL LIKE I WAS ROBBED AND THE CUSTOMER Reps ARE EXTREMELY RUDE AND NASTY.I want my money back. I want coupon codes for the next few orders and an apology.

  Business response

  08/02/2023

  August 1, 2023 

   

  Dear *** *******,
  

   

  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by ******** *****, Complaint ID #********, dated July 28, 2023. After careful consideration of *** *****’s complaint, Aramark would like to provide the below response.

  
  We truly value the public’s trust and confidence in us, and we endeavor to promptly resolve any concerns. Upon our information, Aramark did not execute the card transaction described by *** ***** in the complaint. We encourage *** ***** to submit an inquiry to her bank to resolve any additional concerns as it appears no further redress is required for this complaint.
  

   

  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (***) ***-**** and **************@aramark.com.
  

   

  Sincerely, 

   

                 , Esq.
  Counsel, Aramark

• Initial Complaint

  07/01/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Aramark provides food services under contract at ******************************** halfway house in Baltimore MD. The Aramark contracted employees are refusing to serve nutritional meals to the housing residents. Residents have no other ability to feed themselves unless they buy junk food from over priced vending machines. The fact that residents are served two meals a day that consist of only baloney cheese bread chips and three cookies is nowhere near close to the nutritional value required of an adult as stated by the *** and for the bureau of prisons policy that outlines the appropriate meals for people in its custody. Upon multiple occasions the Aramark contracted staff have refused to come into work for various reasons which leaves meals unprepared and therefore the residents do not get to eat on time nor do they get to eat the proper food that is considered healthy. Within the last six meal served at The volunteers of America four of them have consisted of cold bologna sandwiches two of the meals have not included any fruits or vegetables. Again this is an issue because the residents are locked inside of the building and they cannot leave. The building policies states that they cannot store food nor have food in their housing area which means the only food they can consume is in the cafeteria. So what that means is that there is no option for the residents to be able to provide themselves with food unless they pay at a vending machine. Many of the residents here do not have the means to pay $5 for a peanut butter and jelly sandwich.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We started a contract with ARAMARK for their services in May of 2020 with a 3 year contract. we were requeired to comply with COVID 19 no touch bathroom appliances and products. the service and products were good, and the service people were nice. the billing started to get higher and more frequent as well as billing us two invoices for each session instead of one. we paid and complied until our contract end date of May 2023 but when we tried to cancel they claimed we had a five year contract and they sent us a copy of a foorged automaitically renewed contract we did not sign or agree to that was dated June 2020. They are refusing to get us out of our original contract - they are threatening to charge us $2,500 to do so - when they actually owe us money if the contract could be cancelled within our original understanding. we need youir help to get out of it and have them acknowledge they forged and forced an automatic renewal on us. please let me know where i can send copies of the contracts and show the problem -[ we have also paid for all invoices of serivce, service has stopped and we have all the appliances boxed ready for them to pick up. - they are refusing.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They charge us EVERY week but NEVER Provide service, when we try to call or email the company to get this resolved we were told the area manager would have to contact us and would within a day. NEVER heard from this manager and the issue never got fixed. We are still being charged an outrageous amount every week for no service and all we can do is dispute it every week, and still be told we are past due on invoices, (for service we did NOT receive!) We asked to terminate services, and was told we can't without paying thousands of dollars!! Its a scam of a company, they want to charge you for services and products you never got and then tell you that you can't cancel!! They won't even tell you when your "contract" is over so that you can cancel without a termination fee! I have even asked that we MUST sign to accept any services they are charging us, to prove that a driver did or in our case did not show up, and we still got billed even though they did not show up, and we had no signature on invoice.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Company hides roll over contracts in their contracts. Our contract was up after 5 years in March 2023 and they claim we are on the hook for another 5 years despite California consumer laws about this type of predatory practice. When trying to contact anyone regarding the matter they don't return calls or even pick up when you call them. Currently they refuse to pick up their soiled towels from us which will soon cause a health code violation. The uniforms and towels they bring are often unusable. Missing strings and holes in towels. Sometimes they would be days late for servicing forcing us to go purchase towels as to not be in health code violation.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I did business with Aramark out of Salt Lake City Utah for over 7 years. At the end of our final contract in February I notified the company 1 week before the end of our contract by phone and via a letter as requested per the company. I followed through with these steps. I was advised I would have a member of management locally call me. 1 week later no calls. I called again, advised the same thing, again no call. I sent an email stating no contact had been made. I called again 3/27 over a month later and was told a higher manager of operations would contact me- **** *******, again no call. I was then told an RVP would call me - **** ****. No contact from him was made. I got a call from a guy filling in saying I would get a call the following Monday April 10 from the District Manager- no call. Then I text him telling him I didn’t get a call. He called me and said he would get it figured out. I was also advised by Customer Service my Contract was pushed back to April 30th! That’s not the paperwork I signed and have a copy of. I was charged for 4 weeks of no service, I was also charged for services I asked them to stop for over 2 months…..apparently the account was closed again NO CONTACT from Aramark Accounting and now sent to COLLECTIONS!?!!! They should have dropped the $156.38 bill as it’s completely unjustified in their end. How is this even LEGAL!?????

• Initial Complaint

  06/14/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Aramark services for facilities has forged signatures, lied about servicing our business, promised service and has failed to show up on numerous occasions. They have invoiced us numerous times for services that were never provided. They have forged our employees signatures, even forged a signature of an employee who no longer works for us. We have to beg for service each week. Each week we are promised to be serviced, and they never show up. Each contact we make we are met with "we will be here on "date"." The Aramark person never shows up. We have complained to corporate, requested new service, still no resolution.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ********** failed to use proper procedures of checking an imates ID before giving the package, in the photos provided, is a picture of the signature of the inmate and the other signature that was signed that's not the inmate.

  Business response

  06/16/2023

  June 15, 2023

  Dear *** *******,
  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by
  ******* ******, Complaint ID #********, dated June 13, 2023. After careful consideration of *** ******’s complaint, Aramark would like to provide the below response.
  Understandably there may be challenges with delivering iCare packages to incarcerated individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery procedures which are performed by the facility’s employees.

  
  We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m. E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy, which is available at the time of purchase and published at: ***********************************.
  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (**** ******** and **************@aramark.com.
  Sincerely,

                         Esq.
  Counsel, Aramark

  Customer response

  06/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  06/11/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  District Manager failed to contact me after several attempts to get reimbursed for my travel that I was told I would get. I would like to be reimbursed

• Initial Complaint

  06/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a $6.00 sandwich out of their machine at ****** *********** at **************Marysville, Oh. It was moldy. This happened to CO with lunch able also. I called Philadelphia home office, they said I would have to call the *********** front desk to find out how to get a refund. I've called several numbers always getting told a different number. The last number the corporate office gave me was not a good number.**************.They need a refund system. The prices are ridiculous in the first place. We're getting ripped off in more ways then one.

  Business response

  07/12/2023

  July 12, 2023  

  
  Dear *** *******,  
  

   

  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the  correspondence submitted to the Better Business Bureau (“BBB”) by  ******* *****, Complaint ID #********, dated June 8, 2023. After careful consideration of *** *****’s  complaint, Aramark would like to provide the below response.  
  

   

   We truly value the public’s trust and confidence in us, and we endeavor to promptly resolve any  concerns. Therefore, please see attached documentation reflecting three (3) credit card transactions, including the $6.00 transaction noted in the initial complaint, which were refunded to *** ***** as of July  12, 2023.  
  

   

  Thank you for your time and attention to these matters. Should you have any additional questions  or concerns, please do not hesitate to contact me at ###-###-#### and **************@aramark.com.  
  

   

  Sincerely,  
  ******* ** ******, Esq.  
  Counsel, Aramark 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩