ComplaintsforAramark Services, Incorporated
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Complaint Details
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Initial Complaint
06/04/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was asking for a cancellation of the service that Aramark has been provide to my restaurant. I have the service begin on August 2017. Asking for the cancellation on February 2023. During the service period the monthly service price has Rasied from $39.99 to 82.99 which double c The charge since the beginning. Not to mention Aramark will not replace the mat 8 out of 10 times of their service, reason from the driver is ‘I don’t have the mats in the truck, I will credit u back’ and credit is not giving back. No invoice to sign as well Aramark claim that they are doing online invoice. Without my signature how can Aramark know if I am satisfied with the service every week. I need to look for a better price or a better service and a better company. I called Aramark customer service and speak to the representative for the cancellation, The representative handled the cancellation with the confirmation number *******. After that I sign with other company that I want to try with. Aramark send out a Manager to visit me in my restaurant and told me I had sign a contract that is normally 5 years term but they cross it out for 3 years, which I never agree it on. Also the term of the contract is attach to the sign form with a staple afterwards. Now the Manager is ask Ing me to pay for the remaining of the contract date. I will not pay for anything that I have not agree for. Aramark can contact me if they still think they are right. I just simply ask for a cancellation on the account ********* without any charges.Initial Complaint
06/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I rarely submit online reviews about companies - I believe that direct contact and conversation will always get a better result, but Aramark is one of the worst and most fraudulent companies I have ever worked with. When my previous logo'd mat company sadly had their facility burn down, Aramark bought them out and took over their clients (even those not in contract). For 2 years now, Aramark has failed. They lost 3 of my logo'd mats after the first visit, they brought me the 1 remaining mat and never showed up again. They charged me for months of service they never provided, I argued with them for over a year. Finally got that straightened out and all of the charges for non-existent calls and "late fees" removed. Now, they are sending me overdue notices (no initial invoice or statement was ever sent) claiming that they are servicing our logo'd mats every week again since February 2022. I am a very fair and forgiving person, but this is asinine and after calling them yet again this morning with no resolution it was time to take further action and try to help other members of our community from going through this type of nightmare ever again.Initial Complaint
05/31/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Company is a joke to deal with, sales man lied about having a product that i needed. Sales man just wanted the sale and did not care if they really had the item. Now being chage extra becuse they dont have it. uniforms look horrible and unprofessional. Being charged because they lost my items. Salesman, and all representives never answer emails/phone calls. Missing uniforms everyweek and no changes, credits from the manager that stated that he is going to "take care of it.Initial Complaint
05/19/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
5 Year Contract beginning 1/19/2019. Aramark performed satisfactory through the 3rd quarter of 2022. Since then, Aramark failed to perform basic contractual obligations for uniform services. In December we asked the service technician for a manager's name. The service tech refused to provide. We tried to work out with him, but it became clear it was not working. We pulled out the contract and followed the instructions that said we had to send a certified letter. We sent a Notice of Non-Renewal of Service and requested a meeting to clear up the systemic problems. A meeting was scheduled by a representative of Aramark who then cancelled it. Another meeting was scheduled by a representative of Aramark who failed to show up or call for the meeting. The contract said Aramark would have 30 days to fix problems from time of notice. Aramark supplied no uniforms, wrong sex uniforms, wrong size uniforms, continuously after notification. After 30 days we sent a termination notice, still without proper uniforms a clear breach. (Wrong length pants and now misspelled names on them.) Armark then gave us an invoice for $8,986.24 for what they say is a breach of contract.Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We are writing this letter to state that we have been in touch with Aramark’s customer service agents several times to discuss a repetitive issue that It’s been affecting. It’s about Aramark’s service. The first problem we had since our very first order was not delivering the exact quantity of uniforms we requested. One of the ordered shirts under ******’s name was not delivered. The following week a ******’s shirt was missing again. We spoke to the driver, but nothing has been done to compliance with the agreement. This has been a recurring issue over and over where there is always one or two uniforms missing. This has been a complete waste of time and money for our company. Besides, the sizes are always incorrect. They are either too small or too big. Another recurring issue is when we open the account the seller offers us a service for only $43 for 6 uniforms. Then we removed one uniform and the payment increased to $45 and then kept on increasing until it was a total of $53. We have been receiving invoices the first one for 3 weeks was a value of $400, the next invoice for 2 weeks had a value of $292, when we were supposed to pay much less than the value we were charged for. The last and third issue was involving charging us the full price for a service without fully finishing the offered service. For example, we had to wash and dry the uniforms because the company didn’t even come to pick them up. It’s been two weeks that they haven’t come to pick them up neither to drop them. Since Aramark’s did not complaint with our agreement, I’m not enforced to keep the service active and paying for a service I’m not receiving either. For all the reasons explained above, I respectfully request definitively to cancel the disrespected agreement and discontinue all services from Aramark.Initial Complaint
05/09/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Our experience with Aramark over the past year has been nothing short of disappointing. Despite paying for their products, we have repeatedly faced a number of issues. In addition, we're still being charged for items we had requested to stop receiving months ago. We never received our towels on November 18th, 2022 for the week of Thanksgiving Eve, 2022 - one of the busiest days of the year for bars. This caused us to run out and purchase towels elsewhere. Similar incidents happened on NYE, 2022, Saint Patrick's Day, and the weekend prior to Saint Patrick's Day, 2023. Aramark's lack of follow-through and failure to satisfy our needs have left us deeply dissatisfied. As a small business owner, I feel taken advantage of and disrespected. As a small business owner, I want to share my experiences with Aramark and offer some advice to other small businesses. Although I've been a loyal customer of Aramark, their services have been consistently disappointing. Despite my auto-payments, Aramark repeatedly failed to provide the services they promised, forcing me to scramble at the last minute to make up for their shortcomings. After numerous attempts to rectify the situation, the issue remains unresolved, and I regret to say that I can no longer afford to continue doing business with Aramark. Therefore, I want to caution other small businesses to be wary of Aramark's services and encourage you to explore alternative options that are more reliable and competent. In conclusion, I will never do business with Aramark in the future.Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for Aramark uniform Services in 2021 and the first few months of service was great. My office moved locations and I stopped getting services. I called and spoke with the regional supervisor and he said he would get it all straightened out. For a couple weeks I received services but again services stopped. I contacted the regional supervisor and he said the last supervisor was fired and would make sure it didn’t happen again. Same thing happened again except this time they took the uniforms and didn’t return them. I spoke with what was said to be new management and they said the bill would be corrected and we would have our uniforms back. Never got our uniforms back and now I keep getting sent bills for services they didn’t provide and a contact they broke. Everyone I spoke with promised to take care of the problem but never did. I had to buy uniforms out of pocket because they weren’t able to fulfill their end of our contract and now they want to charge me for no service and the uniforms they already have possession of. Think twice about using their uniform service.Initial Complaint
04/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Aramark has been and continues to be in breach of contract due to not to providing the promised items and services as outlined in its agreement. Aramark has not provided the promised uniforms, dust mops, wet mops, microfiber cloth and rugs that they agreed to. Aramark has caused great damage to ********* due to not fulfilling its agreed to obligations.Initial Complaint
04/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 4/10/2023 I ordered an icaregift package for my loved one who is currently incarcerated at the *********************** in *********, **. The packaged ordered from (icaregifts.com) was called "Sweet Surprise" Order No. ICR00847032. All products advertised on the site for that package was not received. My loved one filed a grievance report (Req. #*******) with the facility stating all products that was to come with the "Sweet Surprise" package was not received and the facility advised that there were multiple complaints to Aramark about this package not containing all products as advertised and no one will rectify the packages. The missing items included:10 Pack sugar substitute; 2 pk cookie cake, 1 of each soup (only 2 came in the package whereas the advertising specifies 3) , a pack of Gushers, and a Thank You post card. On 4/13/2023, I attempted to resolve this matter via email with Aramark Customer Support Team which concluded in a standard apology. False advertising is a serious/legal matter and a simple apology is NOT justifiable nor sufficient. Money was accepted by the company for all products offered in the package which all products were not received.Business response
05/10/2023
May 10, 2023
Dear *** *******,
I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by ******** ******, Complaint ID #********, dated April 19, 2023. After careful consideration of *** ******’s complaint, Aramark would
like to provide the below response.Understandably there may be challenges with delivering iCare packages to incarcerated individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare
packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery policies.
We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m. E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy, which is available at the time of purchase and published at: ***************************faq.html.Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (**** ******** and **************@aramark.com.
Sincerely,
******* ** ******, Esq.
Counsel, AramarkInitial Complaint
03/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We have been charged to get 100 aprons a week while only getting 20 aprons a week.
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Contact Information
Customer Complaints Summary
214 total complaints in the last 3 years.
57 complaints closed in the last 12 months.