Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Highline Automotive sold me a car with a check engine light on in March 2022. They have ignored all requests to repair the car. The constantly put me on hold when I call. To make matter worse, I just found out that they never sent the contract fee in to ********* in order for me to have a warrantee to get the car fixed. I would like a refund, trade in, or compensation for the stress and times missed from work trying to get this issued resolved. Not to mention the run around and being placed on hold for hours. I have been humiliated and taken advantage of .Customer response
12/29/2022
They sold me a car with the check engine light on. They tricked me. They took my money and then told me that the car was not on the lot and to come back. I came back in a few days and got the car. It had no stickers on it. About 20 min after I pulled off the light, the check engine light came on. That is why there were no stickers on the car. That is why they moved the car off the light after I gave him them my down payment. It's also because they were trying to reset the code to the check engine light so that I did not know it was on. I was given the run around month after month after month. Finally when I couldn't take it no more, I decided to try the warranty company, only to find out that they never sent the service fee to activate the warranty 8 months into having the car. Now I am stuck owing the balance on a car they never really stood a chance.Business response
03/31/2023
The customer purchased a 2015 ******* ******* with 112,778 miles at the time of purchase. We warranty the car for the first 30 days of purchase. The customer purchased a service contract for the car that should cover the needed repairs. This car can go to any ******* dealership. Should you have any further questions please feel free to call ************.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.