Complaints

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Main line auto in December of 2022 and was given a WE OWE YOU statement for a new set of lug nuts. The lug nuts on the vehicle were split and in need of replacement. I had a warranty issue with the truck a week later and returned it for a warranty repair. During that time we discussed while they had it they would take care of the lug nut issue. I picked the vehicle up a week later and nothing was replaced. I was told they would mail me the lug nuts from the salesman and the parts manager. Every time I call I get the run around about the issue. I recently purchased new tires and the lug nuts absolutely had to be replaced due to the rust and splitting issue. The cost of 24 new lug nuts was 120 dollars. 5.00 per lug time 6 lugs per wheel. I contacted Main Line auto several times. I have spoken to ********************* the salesman, **** the parts person, and ***** the manager with several personal conversations and many voice mails left and never contacted back. If you send them an email they never respond. All I ask is to be reimbursed for the purchased lug nuts. I recently spoke to ***** about this and he told me to call back when the owner is there to resolve this issue. I call and explain who I am and the nature of my call and I get sent to voice mail. Knowing what I know now I would never buy a vehicle from a company like this. They are absolute scum and take advantage of out of state buyers .If you give someone a signed we owe you slip it should be honored and that's all I'm asking for. Thank you for your time.

  Business response

  06/23/2023

  June 23, 2023 
  

  To whom it may concern, 
  

  In response to Complaint ID ******** ****** ******* and Mainline Auto Corp have recently been in contact with each other to discuss this matter. Mainline Auto Corp issued a reimbursement check in the amount of $120.00 and has been since sent to *** *******. I would like to personally issue an apology to *** *******. We are deeply sorry and still hope we can continue to do business in the future. Please feel free to contact us if you have any questions or 
  concerns. 
  

  Sincerely, 
  

  **** ********

  Mainline Auto Corp 

• Initial Complaint

  02/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was given false and deceptive information, a violation of 15 USC §1692e, as I was told a down payment of $3,300.00 was required in order to drive off the lot. Pursuant to 15 §USC 1605, a finance charge is the sum of all charges. There is also additional violations, blatantly posted on their website. Violation of 15 USC 1662. This company is violating numerous Title 15 United States Codes, Truth in Lending Act violations on a daily basis. Down payment reimbursement shall be made by check payable to the address on file, immediately. Please be advised that legal proceedings will be enacted if this correspondence is ignored or dishonored. Regards, Spangler, Andre Lamont [Agent/Beneficiary] Without Prejudice, All Natural Inalienable Rights Reserved

  Business response

  02/07/2023

  February 7, 2023 
  
  To whom it may concern, 
  

  In response to Complaint ID # ********, I have attached the finance contract that ** ******** signed and received copies on January 26,2019. This way we can all see that there was no false and or deception information given to *** ******** at the time of purchase. 

  As for being told that a down payment of $3,300.00, which was paid in full, was required to drive off the lot is true. Your down payment is what helps you get the financing from the financial institution in order to purchase the vehicle. 

  Your finance charge is the dollar amount the credit would cost you over the term of your loan. This charge comes from the financial institution. Down payments and finance charges are two completely different things. 

  Mainline Auto Corp received the amount of $3,330.00 from *** ******** and his vehicle was registered in February of 2019. All obligations have been meet by both *** ******** and Mainline Auto Corp. If you have any questions or concerns please feel free to email me, ****@mlineauto.com. 
  Sincerely, 
  
  **** ******** Mainline Auto Corp. 

  Customer response

  02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: IT IS FURTHER PROOF OF FURTHER VIOLATIONS.

  
  

  MainLine Auto Corp

  Attn: **** ********

  
  

  The creditor cannot demand that a down payment be made pursuant to (15 U.S. Code §1662) yet a down payment was demanded and further admitted so by Nina Ruggiero in the amount of $3,300.00 Such a request and motive violate the law and the request for the return of such ill got gains shall be returned ***** ******** promptly. 

  
  

  Since the consumer is relying on the law, the consumer has the perfect defense to the element of willfulness and is judgment-proof. This is the consumer’s attempt under the protection of the laws stated herein and throughout to clear up any confusion in this matter before taking further legal actions. 

  I, ***** ******** , participated in a consumer credit transaction and not a loan Pursuant to 15 U.S CODE § 1605 the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges (not two separate charges *** **** ********) which was never disclosed to me by your organization in direct violation of this law.

  MainLine Auto Corp also accepting a CASH down payment of $3,300.00 is a violation of 15 U.S. Code § 1605 which clearly says that the finance charge does not include charges of a type payable in a comparable cash transaction.

  Pursuant to 15 U.S. Code § 1611(1)(3) you can be fined up to $5000.00 for giving false, inaccurate information and fail to provide information which you required to disclose and in this case you, MainLine Auto Corp and further confirmed by **** ********, willfully did not when you failed to disclose and provide all information clearly to me as a consumer. 

  
  

  THIS MATTER HAS BEEN ESCALATED TO THE ATTORNEY GENERAL.

  Your failure to comply will result in civil liability for fraud Pursuant to 15 U.S. Code § 1640 

  Regards,

  ***** ********
  

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a car with warranty back in July 2022. Within 48 hours of driving it began to give constant oil issues so I brought the car back to the dealership being that it was under a 90 day warranty. Mainline auto is still in possession of my car. I got it back late September with a check engine light and sent it right back to them. I never had issues with the engine it was create it with the four months it was in their possession. They refuse to put a working engine because they said a new engine would cost them too much. They refuse to refund me the now 5 months of payments Ive been paying for a car I didnt have ! I have not drove the car for more than a week without having to bring it back to them .

  Business response

  10/19/2022

  October 18, 2022 
  

  To whom it may concern, 
  

  First on behalf of Mainline Auto Corporation, I would like to apologize to *** ****** for any inconvenience this may have caused her and we would also like to thank her for her patience in this process. 
  

  Over the past three months, *** ****** ****** and Mainline Auto Corporation, have been working together to correct the issues with her vehicle. Everytime Mainline Auto Corp ordered an engine from the manufacturer they either came in defective or cracked and they needed to be sent back to the manufacturer to be replaced. This alone is a long process. This is the main reason we have had the vehicle in our possession for so long. We are trying to make sure the vehicle is safe for everyone. Ever since the first time *** ****** brought the vehicle in for repairs, Mainline Auto Corp provided *** ****** with a loaner vehicle. We would like to continue to work with *** ****** to correct the issues with her vehicle. 
  

  Please if you have any questions or concerns I can either be reached at the phone number listed above or by email [email protected]. 
  

  Sincerely, 
  Nina R******* Mainline Auto Corp. 
  

  
  

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My partner and I went to purchases cars at mainline auto on February 23 2022 I already had a 2007 **** ******** I wanted to trade it in and also put down a payment. They never told me how much they was gonna give me for It I didn’t see it until they already processed everything they did two different bank loans for me and him we didn’t know that either but we co-signed for each other we was under the impression that it was the same bank. They sold us cars that was inspected my check engine light came on the same day both cars had no stickers on them. My partner car had a crack in the windshield and a few days later his battery went bad and they refused to reimburse me. They also had us lie to the bank and tell them that we only purchased one car that and we paid cash ( I used debit) had me sign this check saying it was from my bank and it wasn’t and now pen dot saying i owe them 4000 because a check went bad or something I never wrote them a check. The breaks was bad. My partner missed a one Payment due to covid and being in the hospital the dealer ship towed his car and said the bank took it and it was them they wouldn’t let him pay the payment told him he had to talk to the bank and the bank said we had to talk to them and they refused to tell us where the car is at so he could get his belongings out till this day they still won’t give us the belongings out of that car and now the car loan has been reverted the loan back to them but they took the car before all that and they wouldn’t even give him a chance to pay for it. They are refusing to tell him where the car is and give him our belongings out of it. They laid on the paperwork and said it was a new car and In fact it was involved in a accident and the air bags came out. They never applied my trade in to My down payment. They basically stole the car

  Business response

  07/11/2022

  January 19, 2022 
  To whom it may concern, 
  On February 25, 2022 Jasmine Oliver and her partner purchased a 2018 ********* ******. The signed contract with the bank, ******** Financial Services, states that if you fail to make your first payment by the specified date you are in breach of contract. This is why the vehicle proceeded to go up for repossession. *** ****** received all the paperwork at the time of purchase. 
  I have attached pictures of the vehicle, provided by the repossession company. In order to get your belongings you have to schedule an appointment with ******** ******** ***, which we have no control over. 
  The **** ******** was traded in with the other vehicle of purchase. It's also in the paperwork that *** ****** received it at the time of purchase. 
  Please see the attached paperwork. If you have any questions or concerns please 
  contact me. 
  Sincerely, 
  Nina R******* Mainline Auto Corp. 
  Office Manager 
  

  Customer response

  07/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: when the car was towed we called the bank they had no knowledge of the car being repossessed, when we called the dealership jay told us we had to call the bank to find out where it was towed too we explained to him that we already did that and we we wanted to know how much we had to pay to get the car back he told us to give him a call on Monday, called Monday he still had no knowledge of the car where about or his belongings. It wasn’t until a 2 weeks later the bank told us they reverted the loan back to the dealership. The car had dints in it when it was pursued the windshield had a crack going across the bottom and that car was also sold to us not inspected as well. We only know now where his belongings are because of this complaint and the date on that letter says January 19th. They re sold that car I seen it on the road with the same dents and messed up passenger mirrors i spoke with the owner to confirm if it was actually the same car. I also saw the black **** ******** as well! I was never told the amount for my trade in it was never pointed out in the paperwork I asked and was told it would be in the paperwork. Still no none of his belongings was returned and the car was towed back to the dealership and we also wasn’t reimbursed the full amount of the battery  we had to purchase due to the car not coming on 3 days after purchase it the car after my check engine light came on the same day and had to leave it in the shop for a week after just getting it! They resold the ******  and he’s still responsible for the balance left of the vehicle. 
  
  Regards,
  
  ****** ******  
  

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