Complaints

This profile includes complaints for Philly Auto, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Philly Auto, Inc

  4530 Torresdale Ave Philadelphia, PA 19124-3414

• 

  Philly Auto, Inc

  2024 Gillingham St Philadelphia, PA 19124-3421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them on 1/24/22 with gap insurance and service warranty contracts. On 6/17/23 my car was involved in a hit and run and totaled and I am in the process of a gap claim. Philly auto is not providing me with a dealer invoice that the gap is requesting because they don't have it and instead of creating one, I keep getting transferred. Apparently the only person who deals with these gaps is not answering after she told me she would look in my folder and email it to me. Even the gap department says they tend not to respond to request for documentation. I've been calling nonstop for two weeks looking for "*****". She's either off, at the DMV or on lunch, clearly not doing her job. The gap company will not move forward without this document. This is ridiculous because this should have been included with my paperwork if they know gap requests this type of stuff. Her extension is 107 and she never picks up. People keep asking why I say do not come here to buy a car and this is exactly why. Predatory practices. They refuse to help with documents because they've already gotten paid for the car and could care less. I've been very vocal on my social media about what is going on and I see this isn't the first time this has happened. A customer has been waiting since March and Philly auto isn't returning her call.

  Business Response

  Date: 08/23/2023

  I’ve spoken with ***** ****** only once. I’ve tried to contact Walden 3x times with no luck of getting a hold of her. I never got an email address from ***** which is why she never got an email. Also, if I’m out of the office or at the DMV I’m doing my job. If I’m on lunch when you call sorry that I missed you but I am entitled to a lunch. Sorry that you have been unsuccessful in reaching me.  I have not received any voicemails or any messages in reference to your paperwork, besides the one time we spoke. If you need further assistance, please email me at ******@phillyauto.com or ********************.

  Customer Answer

  Date: 08/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20506382
  
  I am rejecting this response because:
  You had my call back number when I spoke to you two weeks ago when you went to look for my folder and never called back. Everytime I've called your on lunch so I'm not sure whst hours you're working. Your staff actually hung up on me multiple times to the point where ******* has stated to me in multiple emails they are having trouble reaching you and *********** also. That is why they moved forward without correspondence and why I did not need to call you back after an almost two week waiting period.  Have a good one, if you don't want to do your job get somebody else to do it.  

  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/24/2023

  As I previously stated, I did call you back. I tried getting a hold of you 3 times with no success. I apologize for the inconvenience this may have caused. If you need further assistance please do not hesitate to reach out. Thank you 

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2020 ***** ****** Put down $3,000. Owe $20,000 for the remaining of the car. I haven’t had the car for a month. Purchased May 5,2023. Took it home engine on flat tire. They schedule to have everything fixed the following Thursday 05/11/2023. Picked the car up on 05/17/2023. The car got to our residence & not the engine light is back on & the car won’t stay running. I called them they told me to bring it back up there, which I live an hour away & they don’t provide a way to get the car up there. They also told me I couldn’t get my money back.

• Initial Complaint

  Date:05/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car in Oct 2021. I did not receive my car for over a month and a half. I had to force this company to hand over the car I paid for. The stickers on the car was close to expiration date, so I had to pay for new stickers. When I returned to this business for them to check the car, my car was returned to me with engine light and other warning lights on. Also this same mechanic did some type of work on my car at this time and my air conditioner stopped working. I tried to call and email, no one returned my message. The salesperson also ran my credit before I even decided to come into the business. I was stuck with using this business, since they illegally ran my credit after saying they would not. I never gave permission to this business. The dealership told me my car would be registered and I paid for this, the car was never registered and I was driving around with illegal plates that did not come up in the PA registration system or *****. I had to pay double to register this car. I left several messages and again the manager never called back.

  Business Response

  Date: 06/08/2023

  I'm having a difficult time locating the deal in our system under *********************. Can she provide the last 6 digits of her vin?

  Customer Answer

  Date: 06/12/2023

  Hello,

  The last for ofmy Vin # is ****. The vin # is also located on the attached insurance card.

  Thanks

  Business Response

  Date: 06/14/2023

  Per customer request, Philly Auto Inc is willing to service ************************ A/C.  Please have ************** call the dealership to set an appointment at her earliest convenience. 
  
  
  Philly Auto Inc.
  ***************************, GM
  ************ cell

  Customer Answer

  Date: 06/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I do not trust this company with my car. When I bought my car, they held onto my car for a month without an explanation. Also, the manager called me, questioned me like I scammed them. He explained he could not find my information, I explained to the manager, that I left messages for him and I emailed my issues and he never responded. He asked for my receipts for the new tags I bought, I did not send the receipt, since his company's record keeping is unorganized and archaic.  The manager also insulted me stating that I was rambling in my email. I was insulted since English is not my first language. The manager's comment came across xenophobic. H e also began to get extremely rude, so I ended the call. This business is scamming people. He also continued to mention what the Attorney General would say to me, this was  bullying. I felt very uncomfortable speaking with this man. I would like to be reimbursed for the tags.  Please find attached my receipt for new pa tags and my registration.

  Thanks
  
  Regards,
  
  *********************
  

  Business Response

  Date: 06/30/2023

  Please inform ************** that we will reimburse her for the tags. Accounting has already issued a check in the amount of $106. Please see attached. Would she like us to mail the check out or would she like to stop by the dealership to pick it up?

  Customer Answer

  Date: 07/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would prefer to have my check mailed to my home. I do not feel comfortable going into this business.
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 08/23/2023

  Hello,

  I received the check that was mailed out, the company did not list my apartment number on the address. They can resend the payment and use the correct address, which was provided on my insurance cards attached to this complaint. I gave this company an entire month.

  Thanks

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Philly Auto Inc. seems to have questionable intentions in terms of advertisements. In their ads they make the claim that they can do one thing, when their actions seem to do another. They claim they can help anyone regardless of their credit situation (I.e foreclosure, bad credit, no credit or repossession). Today, Tuesday February 21, 2023 around 11:00 am Eastern time, I contacted them to confirm the validity of their advertisements. I asked a representative over the phone, Do you help people who are rebuilding credit or who may have had a repossession 2 years ago or more? the representative automatically said we cannot help you So I asked him to speak with the general manager & the general insisted on me filling out their application without thoroughly confirming the validity of what they advertise. I refused to fill out any of their forms because the nature of their advertisements appear to be false. Also, their advertising efforts comes across as a ploy to just collect peoples private information to sell to third parties without full disclosure to the consumers they already know the banks will deny for financing. Therefore, one may get their hopes up only to have their privacy shared with third parties and leave Philly Auto Incs physical location without receiving any tangible products they claim they can help the consumer obtain.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7th, 2022, I purchased a 2019 *********** from Philly Auto. When I called the insurance company for a quota, they told me that the car was in an accident previously. The salesman denied that and said it was an error made on behalf of whomever they bought the car from. He assured me that it would no longer show up after a couple of days. The same night I pulled off from the lot with my new car, I noticed it was hesitating to drive after about 20 minutes. The more I drove the worse it got. It was late so I would let the dealership know about the problem the next day as I had to return to sign more papers. I also noticed a dent on the rear passenger side. The next day my friend and I drove up there in my new car. 10 minutes into the drive, the same problem started up again but this time worse. This time it was not accelerating at all and I was driving down a busy road. I was scared to continue driving but I also was fearful of getting into an accident from anyone coming behind me. I finally managed to pull over and called my mom to pick my friend and I up. I also called the salesman and told him everything that was going on. He sent a tow truck later that day for the car. When we got to the dealership we told them that I wanted my money back as they sold me a damaged vehicle and did not mention anything about it beforehand. They made it seem as though the car was perfect. They told us that they would call us the next day, they were going to get to the bottom of the problem. I called them everyday after that and nothing was being done, or at least nothing was told to me. They finally tell us to come up on December 15th. They said that it was a transmission problem and it was fixed. I do not want the car. I want my money back from them. I feel like I was tricked into buying a damaged car and now I have to continue paying for it. Had I known the car had so many problems, the purchase wouldve never been made. I appreciate you all looking into this. Thank you.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have NEVER stepped foot in this place I only browsed online for cars than a female receptionist called and scheduled an appointment for me to come which I never went however for months I have been getting letters in the mail from loan companies stating that a loan was submitted in my name by PHILLY AUTO I have also received countless inquiries on my credit report. I reached out to Philly auto and the manager Darryl was sooo disgusting and disrespectful he played dumb like he didn’t know what I was talking about, I filed a police report for identity theft and fraud made by PHILLY AUTO my family lawyer is also involved.

  Business Response

  Date: 11/01/2022

  Our records show an online application submitted in your name (********************) on June 6, 2022 @ 4:04 pm. The application was submitted to 3 banks and was declined. A copy of the application is attached to this email for your records.  

  Customer Answer

  Date: 11/01/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This company is lying I NEVER GAVE THEM AUTHORIZATION TO ISE MY INFORMATION and now that they have admitted to running my information I am pursuing my investigation and giving all documents to the police department. I have every text and email asking me when I was coming in and I never came to this establishment, filled out an application looked at any cars I have never met anyone face to face. I have never gave anyone permission from this establishment to use or run my credit. This is theft and I will be taking proper precaution. 
  
  Regards,
  
  ********************
  

• Initial Complaint

  Date:06/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purpose of this communication is to request your immediate support by enforcing compliance of the vehicle seller, Philly Auto LLC, to provide me with vehicle title for a vehicle I purchased 29 October 2021 for a total of $50,601.07 I have made repeated calls to the dealership, wherein someone would answer then immediate transfer me to a voicemail once I tell them that I am still waiting for title and registration. Someone eventually gave me the cell phone number to the dealership manager, Darryl. He continued with no help nor support saying “call me tomorrow, who was your sales person…” Very disheartening. I also texted him the VIN number, the expired temporary tags(expired Dec2021), and the expired inspection sticker so that he may immediately identify the vehicle. No reply nor assistance. I also called the lender of my vehicle, ******* *** **** *******, and informed them. The lender stated that they were also concerned that they had not received title after numerous calls, emails, and physical mail. They asked me to wait while they escalate the matter. This was in April 2022. I the lender again in May; no update. I called again in June to let them know that the burden of car payments and me paying for a rental car was unfair. To this they only stated that someone would call me in two days; but there was and still are no updates to my title in order to legally register my vehicle. In April, I also visited the MVC in Manahawkin NJ, wherein the representative stated that there was nothing I could do without the title except wait. She also advised me to contact the lender and request the title; however as mentioned above, that was to no avail. I have zero faith that this will be resolved without assistance; nor that the extended warranty that I purchased has been registered and holds value.

  Business Response

  Date: 06/30/2022

  
  We have been in contact with *** ***** since receiving his initial complaint to resolve the motor vehicle issue.  We expect to have this issue resolved with New Jersey Motor Vehicle and the Bank within the next 15 business days. Any further questions please feel free to call Darryl J******, GM, Philly Auto Inc. @ ###-###-####.

  Customer Answer

  Date: 08/04/2022

  I finally received my vehicle tags and registration in July, since purchasing the vehicle October21.

  I did not receive reimbursement for rental car expenses; nor refunded the cost of the extended warranty.

  I did not even receive an apology; but its ok.

  I expect nothing further from Philly Auto LLC.