Business ProfileforJJ Powell Inc.

On 2/16 I was supposed to get a delivery from JJ powell. After waiting a few days as it was, I was on empty again after having to go buy a couple gallons at a time while I waiting for my delivery. Happened every time.. They called me that morning of my delivery while I was at work and told me they were removing me as a customer because of where I lived. Despite me letting them know I was on E again because of them. So I had to call all around trying to find someone to be able to deliver ASAP. I found ******** energy. I have attached that transaction as well- for proof to i didn’t get any oil from JJ Powell that day even though I was charged. I was told by the Jj employee who called me that I would have my refund in about a day. After two days I didn’t have it. So I filed a dispute with my bank - because that’s a lot of money to me!! And I had to order fuel! Then I get a refund from JJ powell. But my bank had already started a dispute. I had asked them to cancel it. And my bank statement says “pending merchant review/ under merchant review” I let Jj powell know this. Despite that they said were certain the refund came through twice and they asked for my card number to charge me yet again. I refused. As I will not be charged for something I didn’t get. The fuel OR the second refund. I again offered to call chase. April stated no they’d check again with me on Monday. Few days later I get a call again and they state they have charged my JJ powell account for $456.13 and if I don’t pay them by the end of the month I’ll be put in collections. FOR FUEL I DIDNT GET. FOR A SECOND REFUND THAT WASNT GIVEN. It is still under their review chase needed more info from them. Talking to these people is like talking to a brick wall. I will not allow this company to charge me $456.13 again for something I didn’t get! I attached a few statements for proof. They even have my last delivery as 1/15/22. So it was definitely cancelled. And they wrote “moved” on my account though I didn’t.